I am very sorry for what happened. I did not find out until this morning that the air did not work in your room,or we could have possibly moved you if another room was available since we were booked up pretty much. I gave the note you wrote to the manager, and hopefully he can get back to you on this issue. The shower does work, you should have called down to front desk, and we could have showed you how to do it, not hard, just little different. We do have someone spray once a month for bugs, as most motels do. I am sorry once again you were not happy.

I am very sorry for your bad experience with us. We can offer you a 15% discount on your next stay.

Steven sorry that you feel that way. If your in town again we will give you 15% for your troubles.

Did you contact the front desk about these things? We could have moved you to another room possibly. We do spray every month for bugs, as do most motels. As far as the housekeeper coming in the room, they are told to check every room, and take trash out, and tidy it up, even if it is just for 1 night. Sorry you had a bad experience, we can offer you a discount on your next stay.

So glad you enjoyed your stay, come again soon!!

Thank you so much!!!! We enjoy when you stay with us Jovon, so please come back soon!!!!

I am sorry you feel this way Russell, but all the motels charge higher rates on special event weekends, as at normal times, or through the week, we do not make much at all, so to survive motels have to charge more. Like I said every motel in Champaign does this, and we are actually one of the lower priced motels.

Sorry you were not happy here, but we are in the process of remodeling, and painting all rooms.We can offer you a 10% discount on your next stay.

Mam, October 20-22nd was Homecoming Weekend the only time someone was NOT at this desk was at late night after 11pm and I worked alone with my boss all that weekend because my co-worker was out of town. Nobody elderly wants to leave the room after a certain time at night and if he gave you instructions and you got it problem solved. There is no maintenance or housekeeping after 5pm so you would have had to wait until the next day for maintenance at any hotel. I apologize but we tried very hard for you guys to have a good experience, I worked over time and so did the boss. We apologize for your inconvenience and you were out most of the weekend in and out thats why you didn't see staff because I worked very hard that weekend. Sketchy? The defintion of Sketchy is not completely safe, not completely honest. Safety isn't in your review or dishonesty. I'm extremely sorry that you feel this way Jill if you come back you can stay with a 25% discount on your room and all you have to do is mention this review and be Jill. Thank you for taking the time out to review us!

We would like some feedback as to why we were a 6 out of 10 for your stay. We are also in the process of remodeling some parts of the motel.

Kate, we have a pesticide service that comes bi-monthly and we killed one of those big black bugs and saved it the pest man called it a professional name but said they are more known as "earwigs" or "water bugs" they aren't roaches. I understand your concern completely, trust me I wouldn't be working here if they were roaches! I'm very sorry Kate and if you'd like to come back then I will give you a 25% discount on your room as long as it's not a "Black-Out Weekend". Sorry for any and all inconveniences you experienced due to the misunderstanding.

Cindy, I am sorry for the inconvenience but, I did offer to move you to another room. The black stuff on the wall in the bathroom behind the toilet is from someone not caring and leaving a candle so close to the wall that it has left that mark. I'm very sorry for the inconvenience and I wish that you would have let me put you in another room but I will give you a 25% off discount on any weekend or weekday EXCEPT a Black-Out weekend. 25% off just mention this review Cindy! Thank you so much for taking the time to review even though it's not the number we like we also like to get a chance to clear things up as well, so thank you and again sorry for the inconvenience. (I also want you to know in case it's implied I know you didn't use the candle and leave the soot on the wall in there, we know who did that, that's why I know what is on the wall). Sorry again Cindy!

I am very sorry for your experience with us. We are soon going to do some remodeling, and fix those issues you mentioned. We can offer you a 10% discount on your next stay with us.

Thank you so much for taking your time out to review us! We hope to see you again soon! Thank you kindly!

Jovon thank you for the review! We appreciate you taking the time out to give us a piece of your mind or a nice compliment. We appreciate the five stars and hope to see you back on Sunday!

Did you call to the front desk? We could have moved you to another room possibly, and we do spray twice a month for bugs, so maybe someone brought them in that stayed there before you did. Sorry for your experience.

Thank you Steven for the awesome review! We hope to see you again soon! Thanks again!

We are going to fix the problems you mentioned in the above statement, but we have never had a cart for luggage, sorry for that, but glad to hear the owner helped you with your things, to put in the room.

Did your ask the front desk to be moved to another room? Since you did not give your name, we cannot check the room out your stayed in, but we are in process of remodeling the motel. Sorry you were not happy here.

Please let us know why we were such a low score. We cannot improve if we don't know the problem.

John we have a lot of trees and a garden along our property line. I'm sorry that you didn't enjoy the view but we are in a city and we don't quite pride ourselves on our view because we don't have much of a view but we do our best and we try to make it look as nice as we can, we are in an area with a lot of other businesses so we stay on top of the debris but on busy days it's hard to get everything. I'm sorry if this caused an inconvenience and I hope we see you again, mention this review and we will give you 10% off your next stay John! Thank you kindly John! Constructive Criticism never hurts!

Glad you enjoyed your stay with us!!!! Please come again!

You called the day of reservation and said you had Covid and did not check in. Also you have a reservation for 9/6 thru 9/29 so why would you stay if you were so unhappy with the motel??

Gregory thank you so much for your honesty and taking the time out to review us! We hope to see you again soon! Thank you so much we are so happy that we could please you!

I am very sorry for your bad experience with us. I will let the manager know about the things that need cleaned, however, I do not know about the broken screen, as I was not here then. We can offer you a 10% discount on your next stay with us.

Deonte I'm sorry that you feel that way but being a minority myself and himself being a minority, I can assure you whatever you thought was racism was taken the wrong way. We do not discriminate against anyone, I'm very sorry that you feel this way and I'm extremely sorry you feel as if he was racist or rude but I can tell you knowing him almost 10 years, working with him I know better but I am sorry you got that vibe. If you mention this review when you come back in I can give you a 15% discount for your troubles. Again, I apologize for the misunderstanding sir.

I'm sorry but Amy you didn't stay here your niece did. Hannah said nothing about the lobby she was thankful to have a room since Eastland Suites gave the room away, I did you guys a favor, my last room and you haven't been pleasant since the minute you had to pay for the room for Hannah. Sorry for the inconvenience but you didn't even see the building you were on the phone this isn't right.

What did you not like about our motel, please let us know so we can improve on it. Sorry you were not happy, next time call the front desk and let them know.

I am very sorry you feel this way. We are working on fixing up some things soon!

I am sorry you did not like our breakfast, but the coffee was hot, and so was the oatmeal after hot water added. We can offer you a discount of 10% on your next stay with us. Please come back again! We also had juice rice krispie treats, and toast.

First of all, we do have more than coffee and toast. We offered bananas, granola bars, 2 kinds of cereal, milk, juice apple or orange, and oatmeal! As for the holes in the wall, we are working now on getting those things fixed. Sorry you were not happy, but the rates were very high everywhere in Champaign, as Graduation Weekend. We were actually one of the lowest rates around.

I am very sorry you did not enjoy your stay with us, we can offer you a discount on your next stay. Did you contact the front desk about this, just wondered. Most of our guests were happy with their stay.

I am not sure who you talked to about your reservation, but it was a very busy weekend, we were all booked up. If you made it online, you should have called the online agency about this. I apologize for the problem.

So glad you enjoyed your stay!!!!!! Come back soon!!

I am very sorry you were not happy with your stay, but we put the sign up only for customers who present a problem.

I am very sorry for your experience with us. We can offer you a 10% discount on your next stay.

What did you not like about our breakfast? Let us know, so we can maybe improve on it. We offer coffee,juice, toast 2 kinds of cereal, oatmeal, cupcakes, milk. It is a continental breakfast.

Thank you for giving us a good review on the rating!! Come back and see us soon!!

Did you call to cancel? We charge the cards after 6p.m. if have not heard from the customer. Call us and we will try and see what actually happened.

So glad you enjoyed your stay!!! Please come and see us again soon!!

So glad you were happy with your stay!! The fans are a little noisy, sorry that did bother you a little bit. Come back soon to stay with us, we look forward to having nice guests like you!!

So glad you enjoyed your stay with us!!! Please come back soon!

So glad you enjoyed your stay with us!! Come back soon!!

I am very sorry you were not happy, did you call the front desk to let them know the reasons you were upset? We cannot fix the problem if we don't know what is wrong.

Thank you for the honest review! I'm sure you were one of our pleasant guests! I appreciate you taking the time out to review our facility and give the public a good honest review! Even though your anonymous you are always welcome back! Thank you kindly!

I am very sorry you did not enjoy your stay, but if we knew exactly what you were unhappy about, maybe we could have helpled you more. We can offer you a discount on your next stay with us, if you give us a chance.

I am sorry you were not happy with your stay here, but we can give you a discount on your next stay, if you give us a chance. You did not state exactly what you were unhappy about. If we knew, we maybe could have taken care of it.

I am very sorry for that experience, but we do spray regularly for bugs, as do most motels. We can give you a discount on your next stay with us. On the weekend you stayed, there were no refunds, due to a special event going on. That is the policy here.