스튜디오, 더블침대 2개, 금연 | 책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 찰스턴 마운트 플레전트 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 936개 이용 후기 중 263개" "
평점 8 - 좋아요. 936개 이용 후기 중 295개" "
평점 6 - 괜찮아요. 936개 이용 후기 중 184개" "
평점 4 - 별로예요. 936개 이용 후기 중 104개" "
평점 2 - 너무 별로예요. 936개 이용 후기 중 90개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 가족 여행
객실이 청결하고 조용해서 만족합니다. 시내와 가까워 위치도 매우 좋습니다. 주방이 있고 월마트가 가까워서 5일동안 편히 머물렀습니다.

10/10 - 훌륭해요

Vernon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was just fine
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Vernon, We are delighted that your experience at Extended Stay America was satisfactory! Your satisfaction is our top priority, and we appreciate your positive feedback. Should you need anything during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,hotel Management

6/10 - 괜찮아요

Fletcher

출장 여행
좋아요: 직원 및 서비스
Breakfast selection poor
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Fletcher, Thank you for sharing your feedback. Our goal is to provide a satisfying experience for all guests, and we apologize if our breakfast options did not meet your expectations. Your input is valuable, and we will take it into consideration as we strive to improve our offerings. We hope to welcome you back and provide a better experience in the future.Sincerely,Hotel Management

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good size room at an excellent value. Very helpful and friendly staff. Ten minutes from to downtown Charleston though the area does not have the charm or the noise. Grab and go breakfast is meager. Coffee and granola bars.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is what it should be for the price, no complaints at all! Ok, maybe the coffee could be better, but they’ll also give you a coffee maker if you ask—just make your own!
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Matthew, the manager, gets kudos for managing this property well. He is well-spoken and well-mannered, as well as responsive and conscientious. He was helpful to me. The room was like a studio apt, and I made use of the kitchenette for a couple of meals. I didn't have much of the breakfast provided, but the coffee was excellent. I stayed two nights so I could visit Patriots Point and Ft. Sumter. This hotel is very conveniently located for those activities--less than 2 miles away. Additionally, I could walk to the local supermarket and eateries. The property is just over the Cooper River Bridge from Charleston, to the north. I was so glad I decided to stay there. I had everything I needed.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 9일
Dear Carolyn, Thank you so much for your outstanding review. We are delighted to read that Matthew helped to make your stay even more comfortable. Your compliments will surely be shared with him. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall was a very enjoyable stay but breakfast was as minimal as I have ever seen, could provide a little more. And room TV's small size is REALLY behind the times, definitely need to upgrade.
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

Chad

좋아요: 청결 상태
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Catherine

2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

NEELAM

2023년 9월에 1박 숙박함

8/10 - 좋아요

NEELAM

2023년 9월에 1박 숙박함

4/10 - 별로예요

NEELAM

2023년 10월에 1박 숙박함

8/10 - 좋아요

NEELAM

2023년 10월에 1박 숙박함

4/10 - 별로예요

NEELAM

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

NEELAM

2023년 11월에 1박 숙박함

8/10 - 좋아요

NEELAM

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

NEELAM

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

NEELAM

2023년 12월에 2박 숙박함

4/10 - 별로예요

NEELAM

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

NEELAM

2023년 12월에 1박 숙박함

4/10 - 별로예요

NEELAM

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

NEELAM

2023년 12월에 1박 숙박함

8/10 - 좋아요

NEELAM

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Matthew

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Chantelle

별로예요: 청결 상태
Booked 3 separate rooms for approx 2 weeks. There were roaches in 2 of the rooms including waking up to one in the bed! Also, this reservation and another Extended stay reservation had booking issues 3 separate times in a 2 week period in which I had to be on the phone for several hours to resolve because the hotel was missing the confirmation numbers even though the rooms were paid for.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 9일
Dear Chantelle, We sincerely apologize for the inconvenience you experienced during your stay and the challenges with your reservations. It is disheartening to learn about the pest issue, and we are addressing it promptly. Your feedback is invaluable, and we are taking immediate steps to ensure a more positive and seamless experience for our guests. We appreciate your understanding and patience. If there's anything more we can do to address these matters, please reach out to us directly. We hope to regain your trust in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yuk, Cockroaches discovered in my clothes. Bed uncomfortable. -3 rating
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 29일
Dear Brian, We're genuinely sorry to learn about the unpleasant experience you had during your stay. This falls short of the high standards we strive for, and we deeply regret any inconvenience caused. Our team is taking immediate action to address the issues you've raised, including a thorough inspection and pest control measures. Please allow us an opportunity to make amends, and we appreciate your understanding. We hope to have another chance to provide you with a better experience.Sincerely,Hotel Management

10/10 - 훌륭해요

barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Poh Ching

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Cynthia

아이를 동반한 가족 여행
I can’t give a review of the property because my reservation was given away. My family and I were scrambling at 11 o’clock at night in an unfamiliar area to find other accommodations. The staff offered no explanation and there was no offer to help find other accommodations.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 15일
Dear Cynthia, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action to serve you better. Meanwhile, reach out to us for further inquiries. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just right for us.
Affordable and just right for my needs this trip. Would stay again.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ianthe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fair priced!
I enjoyed my stay it was peaceful, the place and rooms has some updating to do but for the price it was ok! They let you know at the desk that cleaning is every 14days so if you need anything you have to bring what you used downstairs to replace it at the front desk. Breakfast is free but it’s to go! I got 1 issue this guy name mark at the front desk was kinda rude but I ignored it I ask him a question and he gave me responses as if I’m suppose to not ask or know the answer already such a jerk he being so rude he didn’t activate my key correctly because My 2nd night stay my key was deactivated I had to come back downstairs and get it solved by someone else on duty.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 12일
Dear Ianthe, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering comfortable accommodations and amenities that cater to the needs of every traveler. We appreciate you letting us know about your concerns regarding our staff, and we will address them appropriately. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

I won't stay here again
My stay was overnight. The room had a couple of large stains on the floor. The carpeted baseboards were falling off the wall. It smelled like cigarette smoke in the room. The hallway reeked of marijuana. There was an advertised breakfast, which turned out to be coffee with some snack bars. No one was at the counter at check out.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 11일
Dear Guest, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Adequate accommodations friendly staff.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 9일
Dear David, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the clean and comfortable room that is best for your needs. Your compliments for the team are shared for encouragement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

8/10 - 좋아요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was good clean room loved available washer and dryer but it was a little to busy for me kind of noisy and dog barking but I would use again just for stop and go proposes
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Caryn 님, Clarksville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the front desk were super nice and friendly. They make you feel like family. We would definitely stay here again!
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Christopher

2023년 11월에 1박 숙박함

4/10 - 별로예요

Marty

별로예요: 직원 및 서비스, 객실의 편안함
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
all staff were pleasant and receptive
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 27일
Dear Barry, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

10/10 - 훌륭해요

Michael

2023년 10월에 1박 숙박함

8/10 - 좋아요

Monique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Carolyn

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dingy and dark. While it was “clean” it smelled like smells were being covered up. Glad we were only staying one night. A little uncomfortable with the surrounding area too
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 3일
Dear Carolyn, Thank you for the candid feedback on your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Also, we are sorry that our location was not as comfortable as your expectations. Thank you for being so patient. We hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.Sincerely,Hotel Management

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was very friendly amd room was clean
2023년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
"Smoke Free Hotel"???
For a "smoke free hotel", the place wreaked of cigarette and marijuana smoke, especially in our room. It just smelled horrible. My wife wanted to check out immediately and find another hotel, but we were pressed for time to get ready for my nieces' wedding ceremony. I did not sleep well because of the smell, and we left earlier than planned, just to get away from the smell. Staff was nice, but did not make up for the condition of the room.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 26일
Dear Guest, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Marilee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

4/10 - 별로예요

tonya

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smells like smoke and I became ill with allergy problems. I requesting another room today. Smoking should not be allowed at the entry way of the building for all guests to have to suffer from inconsiderate people smoking right at the front entrance. I want a refund immediately.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 31일
Dear tonya, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations in the future. Furthermore, please feel free to reach out to us at the hotel for any further concerns. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Willis 님, Orangeburg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was my birthday. I liked everything
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 10일
Dear Willis, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know your birthday falls during your stay at our hotel. We wish you a belated happy birthday and hope you had a grand celebration. We are glad you were pleased that you found your suite comfortable and that we met your expectations. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 - 별로예요

Megan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Extremely dirty. Roaches everywhere. Front desk staff was amazing. I can’t say enough about how friendly they were.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 3일
Dear Megan, Thank you for being a guest and sharing your feedback. We are glad to hear the staff are friendly and accommodating. However, We were sorry to read about your experience regarding cleanliness. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. We take your feedback seriously, and we apologize this was not what you experienced. We will address this feedback to ensure this does not happen again, and the room you occupy will be professionally inspected as a precaution. We hope you will consider giving us another opportunity to host you for a much-deserving experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Laurence

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bugs! Bugs! Bugs!
This hotel is loaded with roaches and no one does anything about taking car of it.
2023년 7월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 3일
Dear Laurence, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. What you experience does not represent the quality standard we aim to maintain. Thank you for bringing this to our attention. We will address this feedback to ensure this does not happen again, and the room you occupy will be professionally inspected as a precaution. We hope you will consider giving us another opportunity to host you for a much-deserving experience.Sincerely,Hotel Management