야외 수영장, 일광욕 의자

더블트리 바이 힐튼 샬로츠 에어포트 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 744개 이용 후기 중 326개" "
평점 8 - 좋아요. 744개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 744개 이용 후기 중 109개" "
평점 4 - 별로예요. 744개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 744개 이용 후기 중 27개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
too noisy
the room was clean and the service was good. but i could hear all the noise from the room beside mine and just coul not sleep. These people were having a party. shouting and jumping and knocking the doors. no one from the hotel restricted their actions. i will never come here again

8/10 - 좋아요

Frederick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really like the courtyard the the entire place was nice very friendly staff
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Dear Frederick, Thank you for choosing DoubleTree by Hilton Hotel Charlotte Airport for your recent stay and for giving us a positive review. We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted to read about your impression of our hotel, courtyard, and staff. Proving suitable accommodation and friendly service is always our goal, and we are thrilled that we hit the mark for you. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

10/10 - 훌륭해요

Dianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean with beautiful outdoors area. Very relaxing.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Many thanks for the 5-star review, Dianne! We appreciate your sharing your positive experience at DoubleTree by Hilton Hotel Charlotte Airport with us and the community, and we are delighted to hear that you had a very relaxing stay with us. We are committed to making every possible effort to provide clean, comfortable, and pleasant accommodations for our guests, and we are thrilled that we hit the mark for you. Thank you for highlighting our clean facility and the beautiful outdoor area. Your satisfaction is what drives us, and we'll continue working hard to make every interaction with us enjoyable and memorable. Thank you for staying with us on this journey. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

10/10 - 훌륭해요

Kevin 님, Augusta

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and price
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 13일
Dear Kevin, Thank you for choosing DoubleTree by Hilton Hotel Charlotte Airport for your stay and for awarding us a perfect 5/5 rating. It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that our convenient location near downtown Charlotte and great price were highlights of your visit. We do aim to offer our guests the opportunity to stay in a prime location at a price that won't break the bank, and we are glad this was the case during your recent stay. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon for another pleasant and convenient stay at our hotel in Charlotte. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

6/10 - 괜찮아요

Corey 님, Indialantic

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property nice, rooms nice, staff not very Helpful. Waited 1 hour for the airport shuttle that was "coming" and just had to take a taxi.
2024년 3월에 1박 숙박함

8/10 - 좋아요

James

It was alright.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear James, Thank you for choosing DoubleTree by Hilton Hotel Charlotte Airport for your recent stay. We appreciate you taking the time to review us and are pleased to know you had a positive overall experience at our airport hotel in Charlotte. We hope your stay was comfortable and you had easy access to everything you needed. We're glad your overall experience was satisfactory, but we truly want you to love your stay with us. We're here to serve you better and make every interaction with us memorable. If there's anything we can do to make your next stay more enjoyable, please don't hesitate to share it with us. We look forward to hosting you again and hope to deliver a 5-star experience on your next visit. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

10/10 - 훌륭해요

MICHEAL

2024년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 25일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Rebecca 님, Buderim

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Terra

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They have a mild issue with bugs. The first night I had to kill a roach in the shower and I almost cancelled the booking but decided against it, it might’ve been a one off because I didn’t see another one, however it’s not something you’d expect from a DoubleTree. The rooms were a bit run down. The location is good and the staff was good.
2024년 2월에 4박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ideal for stop over.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Shane

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 - 별로예요

P

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Bit of a mixed bag service wise.
This review is a tale of 2 halves - the night we checked in the person on the check-in desk was pretty unhelpful, and there was only one person running both the bar and waiting on the restaurant - he had a pretty bad attitude and clearly didn't want to be there - would ignore requests from those at tables and clearly was not having a good day - even told a customer who had just sat at a table to move to a table closer to him so he didn't have to walk so far! Next day the morning staff could not have been more helpful - happy to help in any way they could and the shuttle bus driver who was not busy offered to take us to our meeting 2 miles away free of charge. All in all a mixed bag.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Tamarah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My Review of the Doubletree - Charlotte Airport
The customer service was PHENOMENAL! However, the condition of the hotel was very lack luster and out-of-date. My bed had HAIR in it! Due to the late hour of my arrival after a day of travel, I just slept on the other side of the bed and kept the hair covered up. Additionally, the ceiling in the bathroom was peeling. The temperature of the room was locked at 63 and turned to 59 overnight. I was unable to adjust it. So I slept cold. The purpose of my trip was due to a loss in the family, and I was there to pay my respects. Ergo, I really didn't feel like complaining to hotel staff because their customer service was great.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Dennis

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Jovan

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Christopher 님, Barrie

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Melanie

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 - 괜찮아요

Grace

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Like Mildew?
The hotel smelled of mildew, especially on the 2nd floor. Not like a Hilton.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Karen 님, Belhaven

There are two Doubletree Hiltons at the Charlotte airport. Very very confusing.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

kevin

2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great stay
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

janetha

연인과의 여행
I searched for luxery hotels and this was no way near luxery, it was average at most. I expected a little more for a hotel that was almost 300 for one night. It wasn't horrible but I wouldnt stay there again. It wasnt the cleanest and appeared outdated. The cookie was good though.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Byron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy pre check in. Great location
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Nobuo

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good environment, and clean rooms.
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Christina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jay 님, Aiken

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the cookies at check-in and the planes taking off at the airport was pretty loud but not as noticeable inside.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Shantel

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upgrade needed
2023년 11월에 1박 숙박함

8/10 - 좋아요

Rod

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Brandee

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant they have serves great food and the bartenders are super friendly.
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Angela

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Diane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice surroundings are limited for walking. Ok food but no food and alcohol options.
2023년 10월에 1박 숙박함

4/10 - 별로예요

David

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Bad experience
Unfriendly staff. Long wait time at front desk, much longer than it should have taken. Around 20 minutes with two guests o ahead of us. Promised their doubletree trademark cookies would be out soon.. kept assuring my son of this and ultimately said there wouldn’t be any cookies. And no empathy shown!!! Wanted $19 for breakfast. Will never stay here again.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Gerry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
The staff was excellent, going far out of the way to help me.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Glenda 님, Wickenburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Plenty of parking and clean, pleasant room. Check-in fast and easy. Friendly staff.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Walls were stained. Doors around the handles were filthy. The soap in the shower had been opened and put back in the cardboard.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Nicotre

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Erin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This came up as a 4* hotel on the app and it’s definitely not 4*. The staff were friendly and it’s a great location for the airport. The room was very basic and had a musty smell. The pool was old and not especially clean. Fine if you’re staying for a night to catch a flight from the airport but not a particularly nice stay
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
The Hotel was very accommodating, and the staff was very helpful and friendly.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Mary

There was some water damage to the ceiling in our bathroom, other than that it was very nice.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Alena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms. Very friendly staff. Great little restaurant and bar that stays open until 11.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Christen

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Rebekah

단체 여행, 출장 여행
좋아요: 직원 및 서비스
The staff was welcoming and helpful. The room was clean but had water damage and there was a roach in the tub.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Dennis

2023년 7월에 1박 숙박함

8/10 - 좋아요

Lisa

2023년 7월에 1박 숙박함

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 6월에 1박 숙박함
답변 제공: Anthony Goodson- AGM 님, 2023년 6월 29일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!