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햄프턴 인 샬럿 - 유니버시티플레이스 여행 후기

2.5 out of 5
햄프턴 인 샬럿 - 유니버시티플레이스
8419 N Tryon St, Charlotte, NC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 929개 이용 후기 중 449개" "
평점 8 - 좋아요. 929개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 929개 이용 후기 중 98개" "
평점 4 - 별로예요. 929개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 929개 이용 후기 중 27개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Bridget

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was very helpful
2024년 4월에 3박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 18일
Thank you so much for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon!

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and people are fantastic. Had an issue which forced a room change, and the staff could not have been more kind and accommodating. Great continental breakfast. One thing potential customers should be aware of before booking is that the property is directly across the street from the Charlotte-Mecklenburg Police Department, a fire station, and a light rail crossing. That can cause a bit of a ruckus in the wee hours of the morning. Otherwise, fantastic.
2024년 3월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 4월 4일
Thank you so much for the review. We appreciate your business and your feedback. We hope to see you again soon!

10/10 - 훌륭해요

Shanice 님, Rocky Mount

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 25일
Thank you so much for taking the time to leave us a review. We appreciate the feedback and look forward to seeing you again in the future.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It had nice people checking in. Quiet guests
2024년 3월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 25일
Thank you so much for taking the time to leave us a review. We appreciate the feedback and look forward to seeing you again in the future.

10/10 - 훌륭해요

Devin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Che kin was a breeze, the desk staff were polite professional, and quick. Within minutes we had our entry cards. The room and facilities are clean.
2024년 3월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 15일
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

6/10 - 괜찮아요

Sandy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in and stayed 2 hours and left. The place did not appear to be safe and very unsafe. We wasted our money and drove 4 hours home.
2024년 3월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 15일
Thank you for providing us with feedback. We appreciate your business. I will make sure that our property manager is aware of the concerns that you have brought up to us. Thank you again for leaving us a review.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 15일
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

10/10 - 훌륭해요

Roxanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came on a two day shopping trip, and this place was just fine and located an ideal distance between all the big box stores we needed to hit up, so it was very efficient for us. I would definitely stay here again on a shopping trip.
2024년 2월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 15일
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

8/10 - 좋아요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 15일
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

8/10 - 좋아요

cynthia

2024년 2월에 4박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 25일
Thank you so much for taking the time to leave us a review. We appreciate the feedback and look forward to seeing you again in the future.

8/10 - 좋아요

Hector

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
As good as expected. Photos on internet show property much better than actual hotel.
2024년 2월에 1박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 15일
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Operations Manager 님, 2024년 3월 15일
Thank you for providing us with feedback. We appreciate your business and hope to see you again in the future.

8/10 - 좋아요

Lynda

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
The room was perfect for what I needed it for, sleep as it was just a stopover on my way back to college. Very comfortable and clean and had an amazing breakfast with multiple g/f options which I appreciated.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 직원 및 서비스
It was not so good. The heater was very loud that we turned it over and chose to sleep in a cold room. Just added extra blankets. Also was a slight smell to it. The hotel needs updating.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

j douglas

아이를 동반한 가족 여행
The reason our stay there was terrible was that the water was only hot water and no cold water since it was only pure hot water we couldn’t shower in it.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pictures didnt do it any justice. I was skeptical at first, but it was clean and comfortable.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marvin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Very Nice Hotel, Great Stay
2023년 12월에 1박 숙박함

4/10 - 별로예요

MALCOLM

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE STAFF WERE FRIENDLY AND HELPFUL
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay over the holidays
Great stay. Room & bathroom was very clean. Bed & pillows were comfortable for a good night’s sleep. Breakfast was standard, but fresh & timely each morning; coffee was hot & fresh. Area was quiet. We were visiting family for the holidays, so was focused on location. Overall, a really good stay. Would stay again.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Latonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

George

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk attendant was very attentive and caring.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Willie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

2023년 12월에 5박 숙박함

2/10 - 너무 별로예요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 28일
Thank you for you review!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great experience.
2023년 11월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 28일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

4/10 - 별로예요

Tirupathi

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 27일
Thank you for leaving us a review. We hope you have a great Holiday Season!

10/10 - 훌륭해요

Randy 님, Lovingston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get to off 85
2023년 11월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 22일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

8/10 - 좋아요

Josh

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

jerome

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 13일
Thank you for leaving us a review!We appreciate your feedback.

6/10 - 괜찮아요

Karla

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It would have been better if the cleaning crew didn't knock on our door at 8:45 in the morning.
2023년 10월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 28일
Thank you so much for providing us with your feedback. I want to offer my sincere apologies for your stay. I definitely will be looking into your stay, and I will be sharing your feedback with our Management Team. The experience that you described is not something we want any of our guests to experience. We will make the necessary improvements to better our property. Should you have any further questions or concerns, please feel free to let me know via the contact information listed below. Once again you have my sincere apologies and thank you so much for your feedback as we value your concerns. Thank you for your loyalty to the Hilton Brand.

8/10 - 좋아요

Charlie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 23일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean, even our grandson made a comment on how clean everything was, and how comfortable the beds were! We will use this hotel again and recommend to all our family and friends!!
2023년 10월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 28일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

10/10 - 훌륭해요

Niki

2023년 10월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 11월 8일
Thank you for taking the time to leave us a review! We appreciate your feedback and hope to see you again soon.

10/10 - 훌륭해요

Mavis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 16일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

10/10 - 훌륭해요

Mavis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will like to see more eco friendly services, like water bottles recycling!
2023년 10월에 2박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 12일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태
Room service was not provided as requested. Furniture is very dusty…
2023년 10월에 2박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 10일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

8/10 - 좋아요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near UNC-Charlotte
2023년 10월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 28일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

10/10 - 훌륭해요

Sarah

2023년 10월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 28일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 28일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

8/10 - 좋아요

Douglas

2023년 9월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 23일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. Our staff truly works hard to make sure that each and every guest has a pleasant stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

6/10 - 괜찮아요

jason

연인과의 여행
좋아요: 직원 및 서비스
Not the cleanest. Carpet in room is crusty. Gross.
2023년 9월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 9월 25일
I apologize that our hotel was not up to our normal standard during your stay. I will make sure that our Housekeeping Department is aware of this and that we are addressing this moving forward. I do hope that you give our property another chance in the future if you are in the area.

10/10 - 훌륭해요

WESLEY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 9월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 9월 25일
Thank you for taking the time to leave us a review! We appreciate your feedback and are thrilled to know you enjoyed your stay with us. We do hope to see you again in the future.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotels.com Failure
Hotel was as expected and staff was better than good. Hotels.com SUCKED. I booked the hotel and showed up about half an hour later. Got a confirming e-mail. When I arrived the hotel had no record of my reservation. They would not book me. I called the very laughable Hotels.com “customer service “ line and was told basically that my doing so was futile. I tried to cancel the booking but H.C said they had no record of my booking - despite the confirming e-mail. When I entered the 15 digit file number, the recording said there was no such number. I was beyond frustrated. Have you ever thought what you’d do if H.C screws up? I didn’t - and it’d not pretty. The hotel staff booked me anyway. 1. Always do “pay at property “ and not pay now 2. From now on I’ll look at H.C for rates and availability and then book with property directly.
2023년 9월에 2박 숙박함
답변 제공: Operations Manager 님, 2023년 9월 25일
Thank you for taking the time to leave us a review! We appreciate your feedback. 3rd party booking sites and technology can be a nightmare when traveling. I do hope that you were able to get this sorted out and we do hope to see you again in the future.

8/10 - 좋아요

Jorge Arturo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El desayuno debe ser más variado 5 días lo mismo
2023년 8월에 7박 숙박함
답변 제공: Operations Manager 님, 2023년 9월 18일
Thank you so much for providing us with your feedback. I want to offer my sincere apologies for your stay. I definitely will be looking into your stay, and I will be sharing your feedback with our Management Team. The condition that you described is not something we want any of our guests to experience. We will make the necessary improvements to better our property. Once again you have my sincere apologies and thank you so much for your feedback.

10/10 - 훌륭해요

aundra

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Operations Manager 님, 2023년 9월 12일
Thank you for completing our survey. Thank you for providing feedback and for your most recent business. We appreciate the kind review, and we are delighted to know that you truly enjoyed your stay. We appreciate your loyalty to the Hilton Brand, and we hope to see you again in the future.

10/10 - 훌륭해요

Daphanie

2023년 9월에 1박 숙박함
답변 제공: Operations Manager 님, 2023년 10월 2일
Thank you so much for the 5 star review! We appreciate it and hope to see you back at our property in the near future.