시즌별로 운영되는 야외 수영장, 일광욕 의자

하얏트 플레이스 샬럿 에어포트 / 빌리 그레이엄 파크웨이 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 526개" "
평점 8 - 좋아요. 1007개 이용 후기 중 193개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 134개" "
평점 4 - 별로예요. 1007개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 92개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Christina

Never check in
2024년 5월에 1박 숙박함

4/10 - 별로예요

Sarah

연인과의 여행
별로예요: 편의 시설/서비스
I was charged $40 more than my Expedia booking. Possibly the worst hotel breakfast I’ve EVER had except the fresh berries.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Zaida 님, Salem

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very friendly staff. Take pride in their work. Shuttle driver was exceptionally friendly and overaccommodating. Cared about making the customers feel welcomed and introduced them to the dining option available within walking distance.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Zaida, thank you for your fantastic review! The team at Hyatt Place Charlotte Airport/Tyvola Road is thrilled to hear that our colleagues made your stay exceptional. We take great pride in providing a warm and welcoming experience for our guests. It's wonderful to know that our shuttle driver was particularly attentive. We hope to welcome you back soon!

10/10 - 훌륭해요

Al

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I forgot the name of the lady who was working when I arrived late Tuesday, 5/14, but she was very sweet and helpful. So was the lady who worked that night on the shuttle, who picked us up at the airport. Both ladies made a very good first impression considering how tired we were from our travels. Room was nice and clean. Breakfast was good, too.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Al, thank you for sharing your kind words about your stay at Hyatt Place Charlotte Airport/Tyvola Road. Our team members are delighted to know they made a positive first impression on you. It's wonderful to hear you enjoyed your room and breakfast as well. We're looking forward to welcoming you back in the future!

10/10 - 훌륭해요

Adan Espinoza 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Adán, estamos encantados de saber que su estadía en Hyatt Place Charlotte Airport/Tyvola Road cumplió con sus expectativas. Apreciamos sus breves comentarios positivos. Esperamos darle la bienvenida nuevamente en el futuro.

6/10 - 괜찮아요

Malakiya

2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Malakiya, thank you for taking the time to rate your stay. Your feedback plays an essential role in our perpetual commitment to provide an unmatched lodging experience. Thank you for staying with us. We look forward to having another chance to better serve you next time.

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Thank you for the great rating, Kathleen!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Charlotte Airport/Tyvola Road. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Robert 님, Chino Hills

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay again
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Robert, we're thrilled to know you enjoyed your stay at Hyatt Place Charlotte Airport/Tyvola Road and appreciate your intent to return. Our team is eager to welcome you back on your next visit. Thank you for sharing your positive sentiments. Safe travels!

10/10 - 훌륭해요

Keyanna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice and informative based on my stay
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Keyanna, it's uplifting to hear that our team members at Hyatt Place Charlotte Airport/Tyvola Road offered valuable information and treated you kindly during your stay. We are grateful for your positive comments and we look forward to hosting you again.

10/10 - 훌륭해요

sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints about anything. The front desk staff were great, especially Sheryl. I would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Sandra, it's delightful to know you enjoyed your stay at Hyatt Place Charlotte Airport/Tyvola Road. Your commendation for our front desk team, especially Sheryl, is greatly appreciated. We can't wait to welcome you again. Thank you for your generous review.

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Mark, we value your feedback and we see that there is room for improvement. Your input helps us know how to better enhance the guest experience. We hope you will consider staying with us again and seeing the improvements first-hand.

10/10 - 훌륭해요

D

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great! Convenient to going to a concert in Charlotte. The room is perfect! Cozy couch, business desk, nice bed, great shower and amenities. Every member of staff we met were very nice and helpful. Zero problems we'd return. ***Management might consider cleaning carpet and couch. Quite a few stains.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
D, it's fantastic to hear that you enjoyed your stay at the Hyatt Place Charlotte Airport/Tyvola Road. We're glad you found our location convenient, the room to your liking, and our team members friendly and helpful. We appreciate your suggestion about the carpets and couch, and assure you that our team takes pride in maintaining a clean and comfortable environment. We look forward to hosting you again in the future.

2/10 - 너무 별로예요

Taknesha

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
We appreciate the feedback, Taknesha.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Paul, it's fantastic to hear that you've had such a positive experience at the Hyatt Place Charlotte Airport/Tyvola Road. We're particularly pleased that our team members left a positive impression on you. We appreciate your feedback and hope to see you again soon.

6/10 - 괜찮아요

Richard

Affordable and local
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Richard, it sounds like the hotel's affordability and convenient location met your expectations. However, it appears there may be some aspects that fell short. Nonetheless, we hope to have another opportunity to provide you with an even better experience in the future.

10/10 - 훌륭해요

K

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were excellen!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
K, thank you for the wonderful feedback. We're delighted to hear that our team members at Hyatt Place Charlotte Airport/Tyvola Road left such a positive impression. We strive to provide an excellent experience for all our guests. Looking forward to welcoming you again in the future.

6/10 - 괜찮아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointed because the bar and restaurant was closed. Said the manager didn’t come in.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Gary, it's unfortunate to hear that your stay lacked the vibrant amenities you expected. Our goal is always to provide a well-rounded experience and we regret any inconvenience this may have caused. We'd be sure to note this instance for future considerations. We hope you'll give us another opportunity to better serve you in the future.

10/10 - 훌륭해요

Marla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Charlotte airport Enterprise location is clean and easy to find. Decent car selection and close to the airport. No shuttle needed. They have a relationship with Alamo so the car choices were labeled Alamo. No issues.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Marla, it's gratifying to learn about your positive experiences at Hyatt Place Charlotte Airport/Tyvola Road. We strive to maintain clean facilities and provide an easy check-in process for our valued guests. Your feedback about the car rental options certainly adds another layer of convenience. We hope to welcome you back soon for another delightful stay.

10/10 - 훌륭해요

Terrell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff gave us great options on what food is available and what we can do in the meanwhile. Breakfast was on time and professional. I love the Hyatt Palace. Only negative in the middle of the night a couple was fighting woke me up at 2am! So uncool, but, if was not you all responsibility.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Terrell, it's a delight to hear that you appreciated the dining options and punctuality of breakfast at Hyatt Place Charlotte Airport/Tyvola Road. Our team members strive for professional service to enhance your stay with us.We lament the unfortunate incident in the middle of the night which disrupted your rest. Such disturbances are rare, and it's unfortunate that you had that experience. We always hope for an undisturbed, peaceful stay for all our guests. We thank you for your understanding.We hope to welcome you back for another pleasant experience, minus any unexpected disturbances.

10/10 - 훌륭해요

Ricardo

가족 여행
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Ricardo, thank you for rating Hyatt Place Charlotte Airport/Tyvola Road so highly. It seems you had a wonderful stay with us. We anticipate your next visit and aim to provide you another excellent experience.

8/10 - 좋아요

Germania

가족 여행
Sheryl was extremely professional and friendly .
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Germania, it's great to hear your positive feedback regarding your interaction with Sheryl. At Hyatt Place Charlotte Airport/Tyvola Road, we value the friendliness and professionalism of our team members. We hope to see you again in the future!

4/10 - 별로예요

Roy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
What i didn't like is that we now have to pay for parking. That is a bunch of baloney.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Roy, it's unfortunate to hear that the parking facilities did not meet your expectations. While fees are in place to maintain our secured parking lot, we understand your perspective and value your feedback. In future, we hope to deliver a more all-inclusive experience that can fully meet, if not exceed, your expectations.

10/10 - 훌륭해요

Jo Ann 님, Melbourne Beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel - clean, friendly staff and lovely room.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Jo Ann, it's wonderful to hear that you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. We're so pleased to know you found the rooms lovely and appreciated our team members' friendliness. Our team does their best to maintain the cleanliness of the property for our valued guests. We're looking forward to hosting you again soon.

10/10 - 훌륭해요

Glen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
답변 제공: Customer Service 님, 2024년 3월 21일
Glen, we're thrilled to know you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. Thank you for taking the time to share your feedback. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

NyKeyia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful, accommodating, welcoming, and helpful with all my Needs
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
NyKeyia, it's delightful to hear about your positive experience at Hyatt Place Charlotte Airport/Tyvola Road. Your kind words regarding our accommodating and welcoming team members are appreciated. We aim to fulfill the needs of our guests and it's gratifying to know we reached that goal during your visit. We look forward to providing the same exceptional service during your next stay with us.

10/10 - 훌륭해요

Nupsie-flore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was super clean! Though you can hear the planes passing by at times, it was in a fairly quiet area. Unfortunately the bar was closed my entire stay which was disappointing (especially during the st patty’s weekend when you want to avoid the bar crowd). Ms Cheryl (misspelling maybe) was absolutely amazing! Accommodating and just pleasant!! Thank the world for people like her who truly go above and beyond and take pride in their work.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Nupsie-flore, it's fantastic to hear you found your room extremely clean at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your understanding regarding the noise from the planes and the temporary closure of the bar. We'll be sure to convey your heartwarming commendations to our team member, Cheryl, whose service left a positive mark on your stay. We're thrilled to have team members like her who truly excel in their service. Can't wait to welcome you back for more pleasant experiences.

10/10 - 훌륭해요

Gwen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk extremely helpful! Not a fan of paying to park however!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Gwen, it's fantastic to hear that you found the front desk at Hyatt Place Charlotte Airport/Tyvola Road extremely helpful. We always strive to provide superior assistance. We understand your concerns about the parking charge and appreciate your understanding that these fees allow us to maintain an optimal parking experience. We hope to see you again on your next visit.

10/10 - 훌륭해요

ARMAND 님, Camden

좋아요: 편의 시설/서비스
The staff was incredibly welcoming and thoughtful right from our night check in with Sheryl and the daytime manager and front desk attendant. Thanks, we will be back.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Armand, it's wonderful to hear that you had a positive stay at Hyatt Place Charlotte Airport/Tyvola Road. We're delighted that Sheryl and our daytime management team made your stay special. Knowing that you plan to return makes our efforts all the more rewarding. Until then, take care.

6/10 - 괜찮아요

Joneicia

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Good value for the price. Rooms still spacious and clean. Breakfast was not appealing so I didn’t try it. They ran out of coffee, no flavored creamer. Kitchen staff had language barrier- did not understand my questions. Quality of hotel has went down. Some staff not professional from attire to inability to answer questions. Not best experience this visit. Plus it took over a week to release $50 incidental fee!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Joneicia, it's evident from your comments that your recent stay didn't completely match your expectations. We sincerely regret the inconvenience regarding the breakfast and coffee availability. We also acknowledge your feedback regarding the language proficiency of our team members and will aim for improvements. Regarding the incidental fee, it is generally a routine industry practice, but we understand your concern and appreciate your patience. Although this experience was not perfect, we hope that you'll give us another chance to provide a better experience in the future.

2/10 - 너무 별로예요

Greg

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Expedia said there was free parking there was not free parking. It’s a web-based parking app that must give too much personal information.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Greg, we regret to hear about the misunderstanding regarding the parking information. While we don't control external websites, we do aim for a seamless experience for our guests in every aspect of their stay. We value your feedback concerning the parking app, and we'll ensure your experience is communicated to the concerned team. We hope to have the chance to serve you again in the future.

8/10 - 좋아요

CONSTANTINA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It met my expectations. Sheryl was very friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Constantina, we're delighted that Hyatt Place Charlotte Airport/Tyvola Road met your expectations! It warms our hearts that you received exceptional service from Sheryl - she really is a gem! We hope to welcome you back soon, making your next stay even more enjoyable and satisfying.

10/10 - 훌륭해요

Larry 님, New Bern

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Secluded property close to dining and the Billy Graham Library
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Larry, we are thrilled to learn that you enjoyed the location of Hyatt Place Charlotte Airport/Tyvola Road, with its close proximity to dining options and the Billy Graham Library. Thank you for choosing our hotel and sharing your positive experience. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jerry H

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was great, only thing is there’s a lot of construction going on in that area, while the room was quiet and clean the area is buzzing with equipment.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Jerry H, it's delightful to hear you had a superb experience at Hyatt Place Charlotte Airport/Tyvola Road. We're glad you appreciated your peaceful and pristine room despite the ongoing developments in the surroundings. Rest assured, we aim to provide an oasis of tranquility amidst the brisk activity. Your feedback is appreciated and we hope to welcome you back soon for another peaceful stay.

8/10 - 좋아요

Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport. Breakfast was good but the coffee urns were empty. Did not like that parking was not included with a one night stay.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Ann, it's encouraging to hear that you appreciated our proximity to the airport and enjoyed our breakfast. We apologize if there was a momentary delay in replenishing the coffee supply during your visit. We also understand your feedback about the parking and we assure you we do our best to maintain affordable and competitive pricing. Nonetheless, we genuinely appreciate your thoughts and hope to welcome you back for an even better experience at Hyatt Place Charlotte Airport/Tyvola Road.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Suite was very large got bed plus a sofa sectional L style very comfortable breakfast was great overall great place for one night or two
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Jennifer, what a pleasure to hear that you found the suite at Hyatt Place Charlotte Airport/Tyvola Road profoundly spacious and comfortable. We are thrilled you relished our breakfast offerings and appreciated the overall ambience of the hotel for your stay. We look forward to extending our hospitality, whether it be for one, two nights or even longer in the future.

10/10 - 훌륭해요

Prietenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thanks for the perfect rating, Prietenna!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Charlotte Airport/Tyvola Road, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Alexia

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Alexia, thanks for your Expedia review. We're delighted you had a fantastic stay at Hyatt Place Charlotte Airport/Tyvola Road. It would be our pleasure to welcome you back next time you're in the area.

6/10 - 괜찮아요

Victor

좋아요: 직원 및 서비스
They charge you for parking lot $11 a day
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Victor, thank you for taking the time to share your thoughts. We understand your concerns regarding the parking fees. Pricing decisions are made with careful consideration and we strive to provide excellent value to our guests. We appreciate your feedback and hope your overall stay was enjoyable.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. Thank you!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Heather, it's wonderful to hear that your time at Hyatt Place Charlotte Airport/Tyvola Road was enjoyable. Thank you for sharing, and we look forward to welcoming you back in the future!

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Emma, it's a delight to read your succinct, positive review. At Hyatt Place Charlotte Airport/Tyvola Road, we strive to provide a wonderful experience for each guest, and we are overjoyed that you had such a fantastic stay. Thank you for your support and we look forward to hosting your next visit.

6/10 - 괜찮아요

Blake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Blake, thank you for your rating. We're continually striving to provide a full five-star experience and would value any feedback that could help us improve where necessary. We hope to have the opportunity to host you once again in the future.

10/10 - 훌륭해요

Kenyetta

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
relaxing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Kenyetta, we're delighted to hear about your relaxing stay at Hyatt Place Charlotte Airport/Tyvola Road. Making sure our guests can unwind and feel at ease is what we strive for. We can't wait to host you again on your next visit!

8/10 - 좋아요

Rudolf

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kindly Persons
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Rudolf, we are glad to hear you found our team members at Hyatt Place Charlotte Airport/Tyvola Road to be kind. Your positive experience boosts our spirits as we strive to provide everyone with exceptional service. We hope to see you again soon!

10/10 - 훌륭해요

LaTessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
LaTessa, it's truly wonderful to hear your stay at Hyatt Place Charlotte Airport/Tyvola Road exceeded your expectations. Your perfect rating is deeply appreciated and we look forward to welcoming you back in the future. Safe travels!

8/10 - 좋아요

Janice

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Thank you for the lovely rating, Janice!It's great your time at Hyatt Place Charlotte Airport/Tyvola Road was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Javier, your stellar rating for Hyatt Place Charlotte Airport/Tyvola Road is greatly appreciated. It's a joy to know that we've left such a positive impression with our service and accommodations. It would be a pleasure to welcome you back in the near future. Warm regards.

6/10 - 괜찮아요

duwayne

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location for driving to airport. Clean with very nice 'den'. However, wall mounted heat pump very loud and would wake me up when it came on periodically throughout night.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Duwayne, thank you for your feedback. It's great to hear you found the location convenient and admired our clean environment complemented by a comfortable den. However, it seems there were some disturbances due to the HVAC system. Your comfort is our priority and please know these concerns are noted for immediate action. We hope on your next stay you can experience a peaceful night's rest. Thank you for choosing Hyatt Place Charlotte Airport/Tyvola Road.

2/10 - 너무 별로예요

Stephanie 님, Avon

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Thank you for sharing your feedback, Stephanie.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

6/10 - 괜찮아요

Daniel

출장 여행
좋아요: 직원 및 서비스
Desk clerk needed help! There were people everywhere! Took forever to check in even after I finally got to the counter due to the phone ringing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Daniel, we appreciate the feedback. We understand your concerns regarding the extended wait time during check-in. Our team members always strive to provide efficient service, and it seems we fell short during your visit. We will review this situation and aim for improvements to enhance our overall guest experience. Thank you again for bringing this to our attention.

6/10 - 괜찮아요

Taknesha

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Taknesha, thank you for taking the time to rate your recent stay. It seems that your experience did not meet all your expectations. We encourage guests like you to share specifics, so we can understand areas that might need attention. Your feedback is invaluable for our continuous improvement. We hope to have another opportunity to enhance your experience in the future.