다리미/다리미판, 간이 침대, 무료 WiFi, 침대 시트

클라리온 인 - 룩아웃 마운틴 근처 여행 후기

2.5 out of 5
클라리온 인 - 룩아웃 마운틴 근처
3641 Cummings Hwy, Chattanooga, TN

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 385개" "
평점 8 - 좋아요. 1005개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 162개" "
평점 4 - 별로예요. 1005개 이용 후기 중 103개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 83개" "

7.8/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

4/10 - 별로예요

Joy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms where dirty we found a dirty needle on the floor of out room.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Guest,Thank you for sharing your feedback. We're glad you found the rooms spacious and the staff friendly. We apologize for the cleanliness issue you experienced and assure you that we take it seriously. Your feedback helps us improve, and we'll investigate the matter promptly.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Christianne

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was dirty and our room had a series of problems: bed bugs, tv dangling off the wall, bathtub didn’t drain, toilet flushed loudly and aggressively, floors sounded hollow, and the lock wasn’t secure. Do NOT stay here. The only thing we liked was the kindness when we told them we were leaving immediately and their honesty for admitting a roach problem.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Guest,We deeply apologize for the negative experience you had during your stay. Your feedback is concerning, and we take it seriously. We are addressing the cleanliness and maintenance issues you mentioned to ensure they do not recur. We appreciate your honesty and regret any inconvenience caused. If there is anything we can do to rectify the situation or assist you further, please do not hesitate to contact us directly.Sincerely, Hotel Manager

4/10 - 별로예요

Peter

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Guest,Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations. If there are any specific issues you encountered during your stay that we can address, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Guest,Thank you for your perfect 5-star rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Darryll

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Close to Walmart and numerous restaurants. 10/15 minutes from Aquarium and other sites. Not a lot of traffic. There was a bit of remodeling but nothing to interfere with the experience. NOTE: Door Card readers absolutely suck. Would take 5-10 times before the door would open even after the green light said it was good.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you for your perfect rating and feedback! We're thrilled to hear that you enjoyed our great location near various amenities and attractions. We apologize for any inconvenience caused by the door card readers and will address this issue promptly. Your comments are valuable, and we will use them to improve our guest experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jordan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very nice & great breakfast ! :)
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff to be very nice and enjoyed our breakfast offerings. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Don

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Comfortable bed , clean and ok breakfast. Only complaint is no coffee or shampoo in the room. We arrived very late so we didn't notice it until morning. Other than that it was ok.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Guest,Thank you for sharing your feedback. We're pleased to hear you found the bed comfortable and the room clean. We apologize for the oversight regarding the coffee and shampoo. Your comments are valuable, and we'll ensure such amenities are consistently provided in our rooms. We hope to welcome you back for a better experience next time.Sincerely, Hotel Manager

8/10 - 좋아요

Marlena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was a gd stay
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,Thank you for sharing your feedback on Expedia. We're pleased to hear that you had a good stay. If there are any specific comments or suggestions you'd like to share, please feel free to do so. Your input is valuable to us, and we hope to welcome you back for an even more enjoyable experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Marlena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a gd stay
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Guest,Thank you for sharing your positive experience with us. We're pleased to hear that you had a good stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We look forward to the opportunity of hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Samuel

가족 여행
좋아요: 숙박 시설 상태 및 시설
Very good option.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our hotel to be a very good option. If there are specific areas where we excelled or where we can improve, please let us know. We appreciate your input and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

James

Door keys didn’t work good
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 25일
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the door keys. We take your comments seriously and will address the issue promptly to ensure improvements. If your travels bring you back to the area, we hope to have the opportunity to provide a more positive experience.Sincerely, Hotel Manager

4/10 - 별로예요

Michael J

좋아요: 청결 상태
This is not a 7/10 property. It’s right on a highway. Many guests are construction crews on assignment. Dirt and sand tracked in on work boots. The room key card system is dated and unreliable.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 24일
Dear Guest,We appreciate you taking the time to provide feedback about your recent stay. We regret to hear that your experience fell short of expectations. We take your comments seriously and apologize for any inconvenience caused. We acknowledge the challenges you mentioned, such as the proximity to the highway, the presence of construction crews, and issues with the room key card system. We understand the importance of a comfortable and reliable stay, and we will be addressing these concerns promptly to improve our overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

George 님, st charles

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom sink was stopped up and wouldn’t drain.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Guest,Thank you for sharing your feedback following your recent stay. We appreciate your review.We apologize for the inconvenience you experienced with the bathroom sink. Your concern will be addressed promptly by our maintenance team to ensure a smoother experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Marco

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Dear Guest,We apologize for not meeting your expectations during your stay. Your feedback is valuable to us, and we would appreciate any additional details you can provide about your experience so we can address any issues and improve our services. If you'd like to discuss your concerns further, please feel free to reach out to us directly. We hope to have the opportunity to make it right and welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Boris

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room smelled like cat urine and the place was filthy. For $96 a night i would expect it to be a lot nicer and cleaner.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. Your feedback is concerning, and we take it seriously. We will investigate the issues you mentioned regarding the room odor and cleanliness to ensure immediate improvement. Please reach out to us directly so we can discuss your concerns further and take appropriate actions.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in. Convenient to get to places.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you had a quick check-in and found our location convenient for getting to places. Your satisfaction is important to us, and we appreciate your comments. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

bryan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cheap clean place to stay overnight. Comfortable beds and pillows. Great breakfast that adds a value too.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel to be a clean and affordable place to stay, with comfortable beds and pillows. It's also great to know that you enjoyed our breakfast, adding value to your overall experience. We appreciate your feedback and look forward to the pleasure of welcoming you back for another comfortable and enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Denise

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for your perfect score! We are thrilled to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Isai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for your perfect score! We are delighted to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and clean.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our staff friendly and the hotel clean. Your satisfaction is important to us, and we appreciate your comments. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angeline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for your perfect score! We are thrilled to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Oksana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Happy new year
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your feedback and a happy new year to you as well! We appreciate your positive rating and wish you all the best in the coming year. If there are specific areas or aspects of your stay you'd like to highlight or discuss further, please feel free to provide additional details. We look forward to the pleasure of welcoming you back for another satisfying stay.Sincerely, Hotel Manager

8/10 - 좋아요

Cory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Tired run down property. Threadbare carpets. Sketchy elevator.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating and are sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience caused by the condition of the property, including threadbare carpets and a sketchy elevator. Your feedback is crucial, and we will address these issues to enhance the overall guest experience. We value your input and hope to have the opportunity to provide you with an improved and more satisfying stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very nice and helpful. We booked 2 rooms and the toilet ran in both rooms, jiggling the handle did not help. The breakfast was good except the sausage patties were cold so we were heating them in the waffle maker. I beleive the person working the counter was also preparing the breakfast and cleaning the breakfast area so he was a but over extended.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your feedback with us. We appreciate your compliments about our staff's friendliness and helpfulness. We apologize for the inconvenience you experienced with the running toilets in both rooms. Your feedback is valuable, and we will promptly address this issue to ensure a more comfortable stay for our guests. We also appreciate your understanding regarding the breakfast situation. We value your input and hope to have the opportunity to provide you with an improved and more satisfying stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Irene

가족 여행
Staff super friendly
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your positive experience. We're delighted to hear that you found our staff to be super friendly. Your satisfaction is important to us, and we look forward to the pleasure of hosting you again for another outstanding stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Marsha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was affordable and last minute. Clean and close to stores and restaurants. Worth the time and money.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you found our hotel to be affordable, clean, and conveniently located near stores and restaurants. Your satisfaction is our priority, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
Excellent stay. Was clean and quite!!
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your positive feedback. We're thrilled to hear that you had an excellent stay and appreciated the cleanliness and quiet environment. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again for another wonderful experience.Sincerely, Hotel Manager

6/10 - 괜찮아요

Roger

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for taking the time to share your feedback. We value your input and would like to learn more about your stay. If there are specific areas or aspects you'd like to highlight for improvement, please feel free to provide additional details. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Michael

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived with no staff available to check me in. Two other groups of guests arrived before/after me and couldn’t check in. We didn’t see a worker for over 2 hours. Eventually got a refund, but most insane experience with a hotel ever. Would no recommend at all.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 1일
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. The lack of staff availability and the subsequent inconvenience you faced are deeply regrettable. Your feedback is valuable, and we assure you that we are taking immediate measures to address and rectify the issues in our service. We appreciate your understanding and thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Liliana

I booked this room for my husband. He needed a quick stop for the night. He waited for an hour and there was nobody to check him in. He tried to contact expedia and the hotel without luck. The phone rang but nobody came to answer. Since it was getting late. He had to go to a different hotel. This booking was a joke.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Guest,I want to express my sincerest apologies for the extremely disappointing experience your husband had during his attempted stay. What you've described is completely unacceptable, and I understand the frustration it has caused. We are actively investigating this matter to understand the breakdown in our check-in process and communication, and we are taking immediate steps to address and rectify the issues to prevent such incidents in the future.I am truly sorry for the inconvenience and disappointment your husband faced, and we appreciate your understanding. If there's anything we can do to make amends or if you have additional details to share, please contact us directly. We hope to have the opportunity to restore your confidence in our hotel.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for sharing your positive experience on Expedia and awarding us a perfect rating of 5 out of 5. We are delighted to hear that your stay at our hotel was enjoyable. Your feedback is valuable to us, and it motivates our team to continue delivering exceptional service. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice welcoming!
It was a quick stay but it was a very nice one. Rooms were clean and service was welcoming. Keneth, at front desk was very polite. This hotel was very close attractions, food and stores.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for taking the time to share your positive experience. We are delighted to hear that your quick stay with us was a very nice one. It's great to know that you found our rooms clean and our service welcoming. We appreciate you recognizing his politeness. Additionally, we're pleased that our hotel's proximity to attractions, food, and stores added convenience to your stay. We look forward to the opportunity to welcome you back for another pleasant experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Brandon 님, Dunlap

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe area, staff was awesome, right off the interstate
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you felt the area was safe and that our staff provided an awesome experience for you. Additionally, we're glad our convenient location right off the interstate added to the overall satisfaction of your stay. Your safety and comfort are our top priorities, and we appreciate your recognition of our efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Candy

Was very clean and comfortable for the price! Will be coming back again
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,We're delighted to hear that you found our hotel very clean and comfortable, especially considering the price. Thank you for your positive feedback! We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if there's a way we can make your future stays even better, please let us know.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,Thank you for the perfect rating of 5 out of 5! We're thrilled to see that you had a positive experience during your stay. If there are any specific aspects or highlights you enjoyed, or if there's anything we can improve upon, please feel free to share your feedback. We appreciate your support, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kayle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
was pleased with my stay and the conditions of the place, I was nervous cause the price but it was quite nice
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,We're delighted to hear that you were pleased with your stay and found the conditions of the place quite nice. We appreciate your positive feedback, and we're glad we could exceed your expectations, especially considering the price. If there's anything specific you enjoyed or if there's a way we can make your future stays even better, please feel free to let us know. We value your feedback and look forward to welcoming you back.Sincerely, Hotel Manager

6/10 - 괜찮아요

Tory

좋아요: 청결 상태, 직원 및 서비스
Friendly service
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,Thank you for highlighting our friendly service! We appreciate your positive feedback. If there's anything specific you enjoyed or if there's a way we can make your future stays even better, please feel free to let us know. We value your feedback and look forward to welcoming you back.Sincerely, Hotel Manager

8/10 - 좋아요

Gilbert

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,Thank you for your rating of 8 out of 10! We appreciate your feedback and would love to know more about your experience. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your thoughts. We value your input and hope to have the opportunity to provide an even better experience on your future visits.Sincerely, Hotel Manager

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, quiet, clean.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 15일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice, quiet, and clean. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything specific you enjoyed or if there are areas where we can further improve, please feel free to let us know. We look forward to hosting you again for another pleasant stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

james

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst mistake ever
Horrible stay! Housekeeping halfway cleaned our room, and then they went through our stuff and had our personal stuff thrown around the room, our sheets were dirty, our floors were sticky, I confronted the front desk and he pretty much dismissed everything. He wasn’t any help. Took the staff for ever to come to the front desk. Breakfast was ok, we found trash from others who previously stayed in the room. Never again!
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 7일
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. The issues with housekeeping, cleanliness, and the lack of assistance from the front desk are deeply concerning. We understand the importance of a comfortable and secure stay, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously, and we will address these issues promptly to prevent similar occurrences in the future. Your experience does not align with the standards we strive to maintain, and we apologize for the frustration and inconvenience caused. We appreciate your understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Nancy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The stay was comfortable, had a problem but it was devolved quickly with a room switched.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that despite encountering an issue, it was swiftly resolved, and you were comfortable during your stay. Providing a positive experience for our guests is our priority, and we appreciate your understanding. We look forward to welcoming you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tyler

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Guest,Thank you for leaving a 5-star review. We appreciate your positive rating, and we're delighted to know that you had a great experience. If there's anything specific you enjoyed about your stay or any suggestions you have, please feel free to share. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Carmen

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Guest,We appreciate you taking the time to share your feedback on Hotels.com. We regret to hear that your experience did not meet your expectations, and we apologize for any shortcomings you encountered during your stay. If there are specific areas where we can improve or if you have additional details to share, please let us know. Your input is valuable, and we aim to make every guest's stay enjoyable. Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 - 괜찮아요

Chantelle

가족 여행
별로예요: 직원 및 서비스
Took 15 minutes for front desk staff to even come to the desk to check us in. Seemed like we were bothering him. Facility is very outdated but still comfortable enough for an overnight stay. Breakfast options were decent.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Guest,Thank you for your feedback. We're pleased to hear you found our breakfast options decent and that the facility was comfortable for your overnight stay. We apologize for the delay at the front desk, and we take your comments about the outdated facility seriously. Your input is valuable, and we'll use it to make improvements for a better guest experience. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Anthony D

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Killed a couple roaches, tub needs to be replaced. Hall smelled heavy of smoke. A/C wouldn’t cool, and bed on one side didn’t look like it had been charged.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Guest,We sincerely apologize for the issues you encountered during your stay. The presence of roaches, the condition of the tub, the smell of smoke in the hall, the A/C concerns, and the state of the bed are unacceptable, and we deeply regret any discomfort this may have caused.Please be assured that we take your feedback seriously, and we will address these issues promptly to prevent any recurrence. Your experience does not reflect our standards, and we are committed to making the necessary improvements.Sincerely, Hotel Manager

6/10 - 괜찮아요

Leo

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property getting old
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Guest,Thank you for your feedback. We appreciate your observation about the property's age. We continuously strive to maintain and improve our facilities. Your input is valuable, and we will use it to address any areas that may need attention. Sincerely, Hotel Manager

4/10 - 별로예요

Christine

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The lady that checked us in was very nice. The room was way overdue for an upgrade. The mattress sagged so badly in the middle that it was impossible to sleep. There were 4 screws sticking out of the wall where a picture should have been. The in room coffee maker was in pieces- literally, and missing the top piece altogether. Definitely not up to Choice Hotel standards. Having said that it was clean.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Guest,Thank you for your kind words about our check-in staff. We apologize for the issues you encountered with the room, including the mattress, wall screws, and the in-room coffee maker.Ensuring our guests have a comfortable and pleasant stay is our priority, and we regret falling short of your expectations. Your feedback is valuable, and we will address these issues promptly to enhance the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Cynthia

Disappointed
When turned to the hot side, the water at the sink stopped flowing. To wash hands in warm water, I had to use the bath faucet. The door handle on the bathroom door was broken. There were no dairy free, meat free options for breakfast. A packet of plain oatmeal or peanut butter to spread on the cheap white bread would have been welcome.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Guest,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the issues with the sink, bathroom door handle, and the lack of dietary options during breakfast. Please be assured that we take your comments seriously, and we will address these matters promptly to ensure a more comfortable and accommodating experience for our guests, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a quiet property with helpful staff.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 17일
Dear Richard,It is nice to note that you liked the stay and services at our hotel during your recent visit. I am delighted that you liked the hospitality and appreciated the staff. Glad to see your positive overall observations which shall motivate us to serve our guests even better. We look forward to welcoming you again soonSincerely, Hotel Manager