외관

레드 루프 인 채터누가 - 루카웃 마운틴 여행 후기

3 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 249개" "
평점 8 - 좋아요. 1001개 이용 후기 중 287개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 215개" "
평점 4 - 별로예요. 1001개 이용 후기 중 127개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 123개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great needed rest on our way to Florida
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello William,We're glad to hear you found the hotel suitable for a pit stop. Your feedback is appreciated for future improvements. Safe travels on your journey to Florida!

8/10 - 좋아요

Matthew

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very strong smell of chlorine in main building thru out hallway. But other than that great service at check in .. rooms are decent enough.. would choose this location again for my next stay in lookout mountain area
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Matthew, We appreciate your feedback and are glad you enjoyed our check-in service and rooms. We will address the concern regarding the smell of chlorine for future improvement. We look forward to welcoming you back on your next visit to Lookout Mountain.

10/10 - 훌륭해요

Lon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Lon,We're glad to hear our location was convenient for your stay. If you have any other feedback or suggestions, please feel free to share them with us.

10/10 - 훌륭해요

Arden

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a convenient stop off the highway. The staff was very friendly
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Arden,We are delighted you found our location convenient and enjoyed the service provided by our friendly staff. Your kind words are greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

4/10 - 별로예요

Scott

아이를 동반한 가족 여행
별로예요: 청결 상태
The rooms were both dirty. We took a clean, white towel and wiped the tub, it was filthy in BOTH rooms. The fire detector was hanging by the wires in one room. There was a hole in the wall by the door. “Non-Smoking” Room still smelled like smoke… When you go to a Hotel, it should smell and feel clean. I know a Red Roof Inn isn’t a Hilton….but come on guys.
답변 제공: Manager 님, 2024년 3월 3일
Hello Scott,We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure a resolution is provided. Your feedback is valuable to us as we continue to enhance the guest experience.

2/10 - 너무 별로예요

Amanda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They tried to come in my room several times after being ask to come back
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Amanda,We take guest privacy very seriously and will address this matter with our staff to ensure this doesn't happen again in the future. Thank you for bringing this to our attention. Your feedback helps us improve our services for all guests.

8/10 - 좋아요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The check-in staff person was friendly and efficient. The room was clean and comfortable. Price was reasonable. My only problem was that the heat didn't work.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Ruth,We are pleased to hear you enjoyed your check-in experience, found your room clean and comfortable, and felt the price was reasonable. We appreciate your feedback regarding the heat issue and will ensure our maintenance team is aware for future improvements.

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to find, easy to get downtown, nearby restaurants, clean room, hot breakfast
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Mike,We appreciate your positive feedback on our convenient location, clean rooms, and breakfast options. We hope these aspects made your stay enjoyable. We take pride in providing a comfortable stay for our guests and are glad to hear you had a good experience with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Barbara

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like where it was at. The room was real clean. The ladies at the desk were very nice.
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 12일
Dear Barbara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your room was clean and the front desk staff was very nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Don

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Don,We're glad to hear that you enjoyed your stay at our hotel! If you have any specific feedback or suggestions, we encourage you to reach out to us directly. We value your input and would love to hear more about your experience. We hope to welcome you back in the future!

8/10 - 좋아요

Terrance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 30일
Hello Terrance, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Jamie

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
Got the job done as far as having a nice warm place that was clean to sleep while driving through Tennessee. I wouldnt stay longer than one night bc amentities were mehh and rooms were outdated. However I felt it was perfectly safe and acceptable for one night.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Jamie, Thank you for choosing our hotel for your stay in Tennessee. We're pleased to hear that you found our property to be warm, clean, and safe during your visit. While our amenities and room decor may not have met your expectations for an extended stay, we appreciate your understanding that our accommodations are suitable for a comfortable one-night stay. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stop on a long road trip. Kids enjoyed stretching out in the pool. Staff had friendly and efficient service
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Veronica,Thank you for choosing our hotel as a convenient stop during your road trip. We're delighted to hear that your kids had a great time in our pool and that our staff provided friendly and efficient service. We strive to create a pleasant experience for all our guests and we appreciate your positive feedback. Looking forward to welcoming you again in the future.

10/10 - 훌륭해요

kevin

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello kevin,We are thrilled to hear that you had an exceptional experience during your recent stay with us! We strive to provide top-notch service and it is always rewarding to know that we have succeeded in doing so. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay.

2/10 - 너무 별로예요

Crystal

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The women in the front desk has cameras, which is fine. Within 10mins of arriving into the room and trying to relax from a 11hour drive she called and asked “Why are there 2 extra people with you? Why aren’t you claiming them?” Ok you need to know but did you have to be rude. I was traveling with kids for a cheer convention, they weren’t staying with me. There was a man who after the call walked passed you room for a hour looking in to see who was inside. We had the door open because it smelled. Everytime we left an came back they watched us. When we went to check out a they refused to give us the deposit until everyone was out of the room and the man looked through the room. She watched the cameras and the man had to call her on FaceTime to prove we weren’t in the room. This set us back 45mins. I don’t understand how these people own or have the right to be open. Nasty dirty and rude people. If you leave your window open the man walks by and looks in. We couldn’t get new towels until we gave them the old ones. Just a strange experience we got the room because the other things we needed to do in the area wouldn’t require us to be in the room a lot. This was horrible
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Crystal, Thank you for sharing your feedback with us. We apologize if you felt uncomfortable during your stay. Our staff follows certain procedures to ensure the safety and security of all our guests, and we understand that this may have seemed intrusive to you. We appreciate you bringing these concerns to our attention and will review our processes to see if any improvements can be made. We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.

6/10 - 괜찮아요

Vanecia

좋아요: 청결 상태
The truck parking is nit doable with a trailer.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Vanecia,Thank you for sharing your feedback regarding the truck parking. We apologize for any inconvenience experienced during your stay. We recommend reaching out to our management team directly to discuss any specific concerns or suggestions you may have regarding truck parking facilities. We appreciate your valuable input as it helps us improve our services for future guests.

10/10 - 훌륭해요

Tonio

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Tonio,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back in the future and exceeding your expectations once again!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello David,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are pleased to hear that you had a wonderful experience. We strive to provide exceptional service and we're glad that we succeeded in making your stay enjoyable. We hope to welcome you back again soon for another excellent stay.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Elizabeth,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

YVETTE

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello YVETTE, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 - 별로예요

Kimberly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 31일
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Oneyda

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Oneyda,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We appreciate your positive rating and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Daniel,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any other feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Sathya

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Sathya,Thank you for staying with us! We are delighted to hear that you had a wonderful experience at our hotel. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back on your next visit.

8/10 - 좋아요

Saroj

2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 25일
Hello Saroj, Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Chattanooga - Lookout Mountain appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Ann 님, Chesterfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 15일
Dear Ann,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chattanooga - Lookout Mountain and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

6/10 - 괜찮아요

Bonnie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 12일
Dear Bonnie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chattanooga - Lookout Mountain and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist

6/10 - 괜찮아요

Taylor

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 11일
Dear Taylor,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chattanooga - Lookout Mountain and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

Cristian

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
Loved the indoor heated pool. Wished the rooms walked into a hallways instead of outside.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 1일
Hello Cristian,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our indoor heated pool. We appreciate your suggestion regarding the room layout and will pass it along to our team for future consideration. We hope to welcome you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Asia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just want to provide the feedback that this hotel has a 24/7 check in policy, and when I arrived at 2 am (exhausted) the clerk at the front desk was irritated because multiple people checked in after midnight.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Asia,Thank you for taking the time to share your experience. We appreciate your feedback and apologize for any inconvenience caused during your late check-in. Our 24/7 check-in policy ensures that all guests, regardless of the time, can access their rooms. We strive to provide excellent service and will address this matter with our team to improve our guest experience.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Ok this was a one night not planned trip decided to stay over night. We have stayed here before that's why we picked it the rooms were clean and the bed was comfortable only complaint was the drug use in parking lot we moved out car so we could see it better but the ceilings in bathroom and hallways were peeling just needs to be maintained and touched up but the stay was good maybe police driving thru parking lot would help with the outside issues but overall the stay was good
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello David, Thank you for choosing our hotel for your overnight stay and for sharing your feedback. We appreciate your positive comments about the cleanliness of our rooms and the comfort of the beds. We apologize for any inconvenience caused by the issue you observed in the parking lot and understand your concern about the maintenance of our ceilings. We will make a note of your suggestion regarding police patrols to address any external issues. However, we are glad to hear that you had a good overall stay. We hope to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was super quiet off the highway and very convenient for a few blight stay!
2023년 11월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 24일
Dear Nicole, We are appreciative you took the time to tell us about your experience at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and scoring us a perfect 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read your stay was super quiet and convenient. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we value your feedback and your business with us.Thank you again for your highlights.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room seemed like it was newly renovated with nice king size bed. Free breakfast was wonderful surprise - included eggs and sausage! Fantastic room at bargain prices!
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 24일
Thank you for your review and your perfect scoring of 5/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our newly renovated room with a king size bed, the free breakfast and the bargain rates. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words Joanne. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

jenna

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The front desk lady was very nice but when we arrived after 6 the room was not ready we had to wait but while we were waiting we noticed that the fridge was leaking water really bad so they moved us to another room and that room was not ready either and I had to another 20 mins just for someone to come and clean it and make the beds, but the front desk lady was nice about everything
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello jenna, Thank you for bringing your recent experience to our attention. We apologize for any inconvenience you encountered upon your arrival. We appreciate your kind words about our front desk staff. We strive to ensure a seamless check-in process for all our guests and will address the delays with our team. We hope to have the opportunity to provide you with a smoother stay in the future.

6/10 - 괜찮아요

billie

별로예요: 청결 상태, 편의 시설/서비스
The hotel was located in Look-out mountain which was a very nice area. The hotel is older and needs to be updated. Could barely get in the bathroom area where toilet and shower were. The towels were a very dingy white. The floors felt sticky in areas. This hotel was not considered a cheap hotel but should have been. The staff was nice enough. If I could have visited the hotel before booking I wouldn't have.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello billie, Thank you for choosing our hotel for your recent stay and for taking the time to share your experience. We appreciate your feedback and apologize for any inconvenience caused. The location is indeed a highlight and we are sorry to hear that you felt the hotel needs updating. Our team works hard to maintain the cleanliness of our facilities, and we apologize for any shortcomings you experienced. We value your input and will share it with our management team for consideration. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

karen

좋아요: 청결 상태, 직원 및 서비스
ok property near highway, received lower tier room as said overbooked though paid for different room, older property, outside stairs to room
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello karen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that room allocation is subject to availability, and we regret if this impacted your experience. We appreciate your feedback regarding the property and will take note of it for future improvements.

6/10 - 괜찮아요

Susan

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Susan, We appreciate you choosing our hotel for your stay. If there is any specific feedback you would like to share with us, please reach out to our team so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 - 괜찮아요

G

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free breakfast is great, but the front desk person during the week SUCKED. Weekend girl was amazing and made sure we had hot coffee, and food the entire time. Week day girl, you were lucky to even get a bagel, no coffee !!! LOCATION was great, but the area around property is a little scary. Tents all in the woods, trash everywhere. Owners kids screaming and riding bikes at 6am and 10pm, no sh*TS given of paying customers. He almost hit me with his bike ! Ordered pizza one night the delivery guy had to wait for the kid to move away from my door, on his bike !
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello G, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive comments about our complimentary breakfast and the weekend staff's excellent service. We apologize for any inconvenience you experienced during the weekdays and will address your concerns internally. Our location is generally convenient, but we understand your concerns about the surrounding area and will take steps to improve the situation. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay. Very nice room, friendly staff. Well worth the money.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Brian,Thank you for your kind words! We're delighted to hear that you had a great stay with us and enjoyed our comfortable rooms and friendly staff. It was our pleasure to provide you with a memorable experience. We hope to welcome you back in the future for another enjoyable stay.

6/10 - 괜찮아요

Penny

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Penny,Thank you for sharing your feedback with us. We appreciate your stay at our hotel and apologize for any inconvenience you may have experienced. We take your comments seriously and will review them with our team to ensure we provide the best experience for our guests. If you have any additional concerns, we encourage you to reach out to our management team directly.

8/10 - 좋아요

Tyler

가족 여행
좋아요: 청결 상태
For the price, this red roof hotel is a fair hotel to go to. Parking is great and it’s next to the freeway which is great for travelers. The place did have a smell though and the shower faucet was barely attached. Overall it’s a 4 out of 5 star hotel for the price.
답변 제공: Manager 님, 2023년 11월 2일
Hello Tyler,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad that you found our parking convenient and our location near the freeway beneficial for travelers. We apologize for any unpleasant odor you experienced and for the issue with the shower faucet. We value your opinion and will address these matters accordingly. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 - 좋아요

Karly

좋아요: 직원 및 서비스
LOVED how clean it was. Staff was helpful, and the hotel itself was well run. It’s next to a waffle house…. sooo sketchy people 24/7. And because the hotel is old it’s a bit crusty. But the cleanliness was spot on.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Karly, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you appreciated our clean accommodations and helpful staff. We strive to maintain a high standard of cleanliness throughout our property. We regret that the neighboring establishments may not have met your expectations, as they are beyond our control. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Alireza

출장 여행
좋아요: 청결 상태, 객실의 편안함
No bat towels and shampoo called many times no response
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Alireza,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and have taken note of the issue regarding the availability of bath towels and the response to your shampoo request. Our team is dedicated to ensuring a comfortable stay for all guests and we will address this matter to avoid any future occurrences. Thank you for bringing this to our attention and will use this as a training opportunity for our team. Thank you again and we hope to get the chance to serve you again.

4/10 - 별로예요

Bruce

가족 여행
별로예요: 청결 상태
The hallway had trash that was not swept up and it stayed there all night
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello Bruce,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cleanliness issue in the hallway. Our housekeeping team has been notified and will ensure that this does not happen again in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.

6/10 - 괜찮아요

Craig

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Surface of the sun
Front desk person was cold and it seemed like I was an inconvenience during check in. Super bright lights all around the hotel made it impossible to sleep. I understand security but at least have a way to block the light from the rooms. It was like day time during the night.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Craig,We apologize for any inconvenience you experienced during check-in. Your feedback regarding the lighting has been duly noted, and we will take it into consideration for future improvements. Thank you for bringing it to our attention.

6/10 - 괜찮아요

Steven

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Several concerns were the door going outside did not lock while the security lock to the pool inside did. The railing for the stairs outside leading to the parking lot was loose and unsafe to use. The parking lot was full of areas where the asphalt was broken and could be difficult for someone with limited mobility to walk safely.
답변 제공: Manager 님, 2023년 10월 26일
Hello Steven, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused and assure you that we will address the issues with the door lock, railing, and parking lot for improved safety and accessibility. Your feedback is greatly appreciated.

10/10 - 훌륭해요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and nice room. Outside looks a little outdated, but the nice rooms made up for it.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Gary,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

2/10 - 너무 별로예요

Renae

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Renae,We are sorry to hear that you were not satisfied with your stay. If you could provide more details about your experience, we would be happy to address any concerns you may have had.

10/10 - 훌륭해요

Desiree

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised by the hotel. We got in late and was a little nervous the first night being in a new area. But the next few days were just fine. No complaints or loud disturbing guests. Barely even seen any other guests unless it was breakfast time. Would stay here again. The outside is dated but the inside was nicer and the beds were comfy.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Desiree,Thank you for your positive feedback! We're glad to hear that you had a pleasant stay and that you found our hotel comfortable. We appreciate your understanding regarding the external appearance and are happy that our interior exceeded your expectations. We hope to welcome you back

2/10 - 너무 별로예요

Jessika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Jessika, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay.