Chester, England hotel rooms at the Q - Hotels

"Hotel is in a good place to get into the city and if you want to go to the races. However, apart from that; we found it very disappointing for a 4* hotel. We checked in at 9pm - got given the key card and told to go in the elevators and nothing else. Had to ask breakfast times and where it was. Didn’t get told check out time. The continental breakfast is not good. You get an option of 1 item off a set menu - no substitutes/changes to the menu. Only get 1 hot drink provided and then have to pay if you wish for any more; same with a cold drink. Takes ages to turn up which on a city break isn’t helpful. The 2nd item is fruit but only whole fruit from a basket. Windows in room don’t open and A/C does not keep the room cool so had a couple of hot evenings to sleep through. Bed was well used and had a large dip in it. You roll sideways to the edge of the bed during the night. We advised our “issues” on check out but were just told okay thanks for staying. On a positive note the cleaners did a great job. "

"Everything really good. Just think parking should be free if at hotel."

"Another great stay always our favourite"

"The room was nice, bed was comfy. Location of hotel was excellent. Very strange to note - only one teaspoon was supplied per room. I asked housekeeping for a second and was told that they weren't carried on their trolly. She was polite and apologetic, but I just thought it was odd. It wouldn't stop me from returning. "

"Clean room and hotel. Breakfast was really good. Bed was very soft and comfy. Only downside was I had placed a breakfast card on my door at 11.30pm to have a breakfast tray delivered in the morning and the card was not taken."

"The hotel was very good. I would recommend it for anyone looking to visit Chester as it was a 10 minute drive away."

"Wonderful, indulgent, historic and comfortable stay with lovely staff."

"We have stayed at this hotel before, it’s a perfect hotel for visiting Chester, if you have the use of a car, however they have started to charge £20 per person to use the pool. Reviewing the cost compared to other hotels -you can pay the same price with free access to their pools -Hilton Chester will lose our business if their prices do not remain competitive for the services offered"

"We always stay at the Crowne Plaza in Chester but have sadly noticed facilities have reduced and the rooms are a bit tired. On this particular occasion there was an unbelievable amount of door slamming so we did not get a goods night sleep in 2 nights. Staff are always helpful and polite. "