We're truly sorry to hear that your experience at our establishment fell short of your expectations. Providing a clean and comfortable environment for our guests is of utmost importance to us, and it's disheartening to learn that we didn't meet that standard during your stay.Please accept our sincerest apologies for any inconvenience caused by the cleanliness and odor issues you encountered, as well as the discomfort with the bedding and mattress. We understand how crucial a good night's sleep is for our guests, and we regret that we were unable to provide you with the comfort you deserved.Your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved. We are committed to improving and maintaining the quality of our accommodations for all our guests.While we understand your reluctance to recommend us based on your recent experience, we hope you'll consider giving us another chance to exceed your expectations in the future. If you'd like to discuss your concerns further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.

We apologize for falling short of your expectations. Your feedback is valuable to us, and we will use it to improve our services. If there's anything specific you'd like to share, please don't hesitate to reach out.

We apologize for falling short of your expectations. Your feedback is valuable to us, and we will use it to improve our services. If there's anything specific you'd like to share, please don't hesitate to reach out.

We're deeply sorry to hear about your disappointing experience. Your feedback is crucial for us to address these issues promptly and ensure a better stay for future guests. We apologize for any inconvenience caused by the lack of the advertised airport shuttle service and the cleanliness of the room. Your comments about the staff's behavior and the condition of our reception area are also concerning and will be addressed with our team. We appreciate you bringing these matters to our attention and hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to discuss, please feel free to contact us directly.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our van service to and from the hotel, and we're glad we could assist you with your transportation needs to and from O'Hare.We appreciate your comments regarding the recycling bins. Environmental sustainability is important to us, and we apologize for any inconvenience caused by the lack of recycling facilities during your stay. Your feedback is invaluable, and we will take it into consideration as we strive to improve our services and facilities.Rest assured, we are committed to minimizing our environmental impact, and we will explore options to implement recycling programs at our hotel in the future.Thank you again for your valuable feedback, and we hope to welcome you back to our hotel in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

We're deeply sorry to hear about your disappointing experience. Your feedback is crucial for us to address these issues promptly and ensure a better stay for future guests. We apologize for any inconvenience caused by the lack of the advertised airport shuttle service and the cleanliness of the room. Your comments about the staff's behavior and the condition of our reception area are also concerning and will be addressed with our team. We appreciate you bringing these matters to our attention and hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to discuss, please feel free to contact us directly.