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컴포트 인 거니 - 식스 플래그스 근처 여행 후기

2.5 out of 5
컴포트 인 거니 - 식스 플래그스 근처
6080 Gurnee Mills Circle East, Gurnee, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 418개" "
평점 8 - 좋아요. 1001개 이용 후기 중 325개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 135개" "
평점 4 - 별로예요. 1001개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 53개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Alixon

No silver no me gusta para nada mal servicio
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 24일
Dear Alixon,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we would appreciate more details about the issues you encountered with our service. We strive to provide a positive experience for all our guests, and we apologize if we fell short of your expectations. Your comments will help us improve, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Gyselle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my go-to hotel whenever I’m in the area. Hotel services is always great. Rooms are always cleaned. The price is always reasonable for a quick stay.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Guest,Thank you for your fantastic review! We're honored to be your go-to hotel in the area and pleased to hear that you consistently find our services great, rooms clean, and prices reasonable. We look forward to your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

José

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is in a quiet place and you can rest comfortably.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear José,Thank you for your wonderful 5 out of 5 rating and for sharing your experience with us. We're thrilled to hear that you found our hotel to be in a quiet location, allowing you to rest comfortably. Your satisfaction is important to us, and we're glad we could provide you with a relaxing stay. If there's anything else we can do to make your future visits even better, please let us know. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

cassie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly, very helpful and accomdating staff. Price was good for what it was.
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 12일
Dear Cassie,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our staff friendly, very helpful, and accommodating. It's great to know that you also found our pricing to be fair for the value received. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Manager

8/10 - 좋아요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 5일
Dear Adrian,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Fari

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Joshi and the staff was very excellent
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Guest,Thank you for taking the time to share your excellent experience with us on Expedia. We are thrilled to hear that Joshi and our staff provided you with exceptional service. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sería bueno que mejoren el desayuno,
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Luis,Thank you for your feedback. We appreciate your suggestion regarding breakfast improvement. Your input helps us enhance our services for future guests. If you have any specific ideas or preferences for breakfast, please let us know. We value your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 - 별로예요

Colin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The entire place reeked of chlorine, the bed sheets smelled like Indian food, and there was nobody to greet me at the front desk when I arrived.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 4월 8일
Dear Guest,Thank you for staying with us. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 - 좋아요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always my number one spot in Gurnee, but the breakfast was the worst I’ve ever seen it in all my stay over the past 2-3 years. Either get rid of free breakfast or do better it was embarrassing both mornings
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 4월 8일
Dear Adrian,Thank you for commenting. I am pleased that you had a nice experience. We regret any inconvenience you faced. Guests who choose our hotel are mostly happy and satisfied. We will use your comments and we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Cynthia

Everything was good
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Cynthia,Thank you for your positive review! We're thrilled to hear that everything was to your satisfaction during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Manager

4/10 - 별로예요

Linda L

가족 여행
별로예요: 청결 상태
Well, not a whole lot to like. Had to change rooms because it smelled like an ashtray. Piece of the microwave was missing. Definitely needs updated. Stained towels and matress cover. Breakfast was so so. They never replenished items such as yogurt, fruit, bagels. Although the pool was small, it was clean as was the hot tub. Wont be staying there again.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Guest,We are truly sorry to hear about the multiple issues you encountered during your stay. Your feedback is invaluable as it helps us address areas for improvement. We apologize for the room odor, maintenance issues, and shortcomings in breakfast service. Rest assured, we are taking immediate steps to rectify these issues and ensure a more pleasant experience for our guests. We appreciate your understanding and hope you reconsider giving us another chance in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Dionna

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Major key issues with room
2024년 3월에 2박 숙박함
답변 제공: Jay GM Comfort Inn Gurnee near Six Flags 님, 2024년 4월 2일
Good Day Dionna,Thank for Staying with us. Sorry to here about the key issues We have magnetic stripe key card at our property and when it is kept with other cards or mobile phone some time it got deactivated. Again I am sorry for any inconvenience. Hope to see you soon.

8/10 - 좋아요

marialuisa

아이를 동반한 가족 여행
The staff was friendly. The breakfast was average. The facility needs an update. Overall the stay was good
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Marialuisa,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice employees, clean and quiet.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Heather,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Jasmine 님, Chicago

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sheets was nasty and had stains in them, the staff got mad and had a nasty attitude after we told them we didn’t want to stay, and that we wanted a refund..
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 23일
Dear Jasmine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 - 너무 별로예요

Livinmylife

아이를 동반한 가족 여행, 가족 여행
I checked in went to the room & was totally disappointed with what I saw. Tye sheets was nasty trash was still on the floor…so me & my family decided not to stay & they only refundee us for one night si they charged me a hundred dollars because their hotel was nasty….they’re all living in this MOTEL including the housekeepers….
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 23일
Dear Livinmylife,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 - 괜찮아요

Maria Asuncion

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Maria,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - 너무 별로예요

Chivan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t even check in. I arrived and my family had checked in and was waiting in the lobby area. The bedding in both rooms were filthy. The linen was yellow stained. They offered to change the sheets but we decided to leave. I didn’t trust that they even cleaned anything at this point. The pictures are not what this place looks like.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Chivan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - 좋아요

Marissa

연인과의 여행
좋아요: 직원 및 서비스
Staff and service was really nice. Room could’ve been more clean but otherwise good. You can check in early but be aware of $50 fee.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Marissa,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Dwan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable rooms in a great area to enjoy whatever you wanna do
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Dwan,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Florin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Convenient location, off the ramp from major highway, the hotel needs renovation inside. If not looking for something fancy, it is a decent stay.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Florin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - 훌륭해요

Sokly

연인과의 여행
좋아요: 직원 및 서비스
Staff were very nice. It was easy in and out.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Sokly,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Isaac

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Y
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 24일
Dear Isaac,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 - 훌륭해요

E'chel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear E'chel,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 - 별로예요

Sharon 님, Olympia Fields

가족 여행
별로예요: 청결 상태
I like that the hotel was so close to my destination but, the room was not very pleasant the bed linen has very noticeable stains and the towels had long hair on them, very unsanitary.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Sharon,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

Melissa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I dodnt like all the big piles of dog poop on the back wbere we parked our car at
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Melissa,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Lashanda

가족 여행
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Lashanda,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 - 괜찮아요

Veronica

별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Veronica,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 - 너무 별로예요

Anthony

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very unacceptable
Soon as I came from a long 21 hour trip from Florida I had a hour delay before I can check in and they did not even give me the days that I paid for the reservation. It was so complicated and at the time I had to go meet my daughter who graduated at the Navy Academy in Chicago Great Lakes when I finally came back to the room, the sheets were stained, nasty and filthy. The room was older. It was unacceptable. I took pictures. I notified the desk. They informed me that did not pay for a third room and I owe the balance of $48 which I paid $199 for three days , I called the supervisor at Hotel.com and they advised me of what they can do. They called the hotel management. The hotel management put me into another room and the other room that they put me in the lights did not come on so they had to move me to another room. It was horrible long and TS and my wife stayed in the car because she did not want to sleep in a room. It was very unacceptable and very unpleasant and I’m very reluctant to use Hotel .com even though I have been an outstanding member. And my wife stayed in the car because she did not want to sleep in a filthy room. It was very unacceptable and very unpleasant and I’m very reluctant to use Hotel.com even though I have been a outstanding member for a while now, so I definitely have not been pleased with this trip at all all the way from just everything it’s just been unacceptable .
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Anthony,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - 좋아요

Tera

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean. The staff was very friendly.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Tera,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Elizabeth,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - 좋아요

Angelique

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was great. Relaxing and quiet. Parking lot could have been salted and maintained much better. I fell but addressed it to night clerk. And.then it was taken care of. Staff very friendly. Breakfast was nice and front desk staff was "somewhat" helpful. Will definitely stay again.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Angelique,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Frank 님, Kenosha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Frank,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 - 별로예요

Matthew 님, North Street

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Where do I begin, front desk staff was extremely loud when I talked in joking around with each other. After a log day at work really didn’t like dealing with that. Sheets were disgusting, and stunk. There was a sticky substance all over the table in my room. One of there side doors didn’t work with the key cards so I got locked out. Won’t be staying here again.
답변 제공: General Manager 님, 2024년 1월 18일
Dear Matthew,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - 훌륭해요

Ariana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, clean hotel
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Ariana,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 - 괜찮아요

Erica

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Erica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Mark

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Mark,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Dawn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting We left and were unable to get our money back. Dirty and unsafe Building old and in disrepair
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Dawn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Michael

2023년 12월에 7박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - 좋아요

Paige

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 7일
Dear Paige,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear George,We are delighted that you decided to stay with us at Comfort Inn Gurnee near Six Flags during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Miljan

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Old time, I’am here
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Miljan,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Megan,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Cortland

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 7일
Dear Cortland,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Jasmine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
Dear Jasmine,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - 훌륭해요

Wendelin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
Dear Wendelin,We are delighted that you decided to stay with us at Comfort Inn Gurnee near Six Flags during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Ashley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
When we walked in we were greeted with a smile and very happy front office staff. The hotel is older but nice. The beds were comfy and the space was good. The hot tub was spacious and relaxing. The included breakfast was an added bonus!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Ashley,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 - 너무 별로예요

Mireya

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was rude, the hotel was dirty. We were there for 5 days and requested room service, didn’t get until the fourth day, and it was done, it was half ass done, bad attitude.
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Mireya,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and accommodating. Breakfast was tasty. Plenty of parking. Clean overall. Just noticed stains on one of the bed covers. Was the bed I didn't sleep in. I had to pay extra to get a room away from the elevator. Whoever thought that was a good idea.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Dear Kimberly,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager