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Reviews of Residence Inn Chicago Downtown Magnificent Mile

3 out of 5
Residence Inn Chicago Downtown Magnificent Mile
101 East Erie Street, Chicago, IL

Reviews

6.8
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

10/10

Cleanliness

9.0/10

Staff & service

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Stefan

Ac was not working and ruined my restfull vacation
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Beautiful hotel and our stay was great. My only complaint was that our room wasn't ready at 3 and we were on a time crunch for a wedding.
Stayed 1 night in May 2024
Response from Andrew M-B - Front Office Manager on May 22, 2024
Thank you for sharing your feedback with us! We're so glad you enjoyed your stay, and we hope to welcome you back in the future.

6/10 Okay

Christopher J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately at check-in the hotel did not have our reserved type of room. 2 Queens. We had to wait 1.5hrs to recieve. Seems to be a cleaning delay. Front desk was friendly and provided us options.
Stayed 1 night in May 2024
Response from Andrew M-B - Front Office Manager on May 20, 2024
Thank you for taking the time to provide your invaluable feedback to us. We cannot apologize enough for your delay upon arrival, as this is not the standard we uphold here at the Residence Inn. I am glad that you had positive resolution at the desk, but this does not discount your experience waiting at arrival. We hope to host you for a stay with us in the future so that we may better deliver a top-tier experience for you. Once again, thank you for your feedback so that we may improve.