시카고, 일리노이의 공항 셔틀 제공 호텔

“Those two Hispanic ladies at the front desk were not professional and kind. I booked the king bed/ high floor, but one girl lied that they do not have a room. After I checked the room, I complained about getting two single beds, and then she finally said, "I have a king bed room but the low floor" I do not understand why she lied first and then acted like she finally helped me. I have been to many hotels, this one has the worst service. The hotel itself was good by the way”