로비

라 퀸타 인 & 스위트 바이 윈덤 배넉번-디어필드 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 490개" "
평점 8 - 좋아요. 1002개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 95개" "
평점 4 - 별로예요. 1002개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 43개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Seonghoon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 5박 숙박함

8/10 - 좋아요

juyoung

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 편안한 호텔
미국은 히터난방이라 적응이 좀 어렵긴했지만, 그 외에는 조용하고 편안하고 친절했습니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Dr. Mohanad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good stay
2024년 4월에 2박 숙박함
답변 제공: La Quinta Management 님, 2024년 5월 3일
Thank you for this awesome feedback!

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay again.
2024년 3월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 5월 3일
Thank you for this awesome feedback!

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone who worked there was very friendly and helpful. Breakfast was good too!
2024년 4월에 2박 숙박함
답변 제공: La Quinta Management 님, 2024년 4월 24일
Thank you so much David for this awesome feedback! We are very pleased to see that you had an amazing stay with us!

8/10 - 좋아요

Peter 님, Vernon Hills

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 5월 3일
Thank you for this awesome feedback!

8/10 - 좋아요

Amy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
They were in a nice area, had a great breakfast and pool. However, they were in the middle of major renovation so kind of messy. Elevator was always full.
2024년 3월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 3월 31일
Thank you for this awesome feedback!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful through our entire stay!
2024년 3월에 4박 숙박함
답변 제공: La Quinta Management 님, 2024년 3월 20일
Thank you for this awesome feedback!

10/10 - 훌륭해요

Raju

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is decent and clean. Breakfast is good. Overall a good experience and value for the price!
2024년 3월에 3박 숙박함
답변 제공: La Quinta Management 님, 2024년 3월 20일
Thank you for this awesome feedback!

8/10 - 좋아요

Dennis

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Quite noisy next to the interstate. Remodling going on, but it was't that bad. Breakfast was average at best and no whirlpool by the pool area. Nice fitneß area.
2024년 3월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 3월 8일
Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us to improve our services for all our guests.We apologize for any inconvenience caused by noise from the nearby interstate. While we strive to provide a peaceful environment for our guests, we understand that external factors such as traffic noise can sometimes be disruptive. Please know that we are continuously exploring ways to minimize any disturbances to ensure a more comfortable stay for our guests.We're glad to hear that despite the ongoing remodeling, your experience was not significantly impacted. Your understanding and patience are greatly appreciated as we work to enhance our facilities for our guests' enjoyment.Regarding breakfast, we apologize if it did not meet your expectations. We will review our offerings to ensure we are providing a more satisfying experience for our guests in the future.We regret any disappointment regarding the absence of a whirlpool by the pool area. Your feedback is valuable to us, and we will consider it as we continue to make improvements to our amenities.On a positive note, we're pleased to hear that you enjoyed our fitness area. We strive to provide well-equipped facilities for our guests to maintain their fitness routines during their stay.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They had a very nice pool. Our room was clean and the staff was very nice when we got there.
답변 제공: La Quinta Management 님, 2024년 2월 26일
Thank you for this awesome feedback!

8/10 - 좋아요

Inyoung 님, Houston

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staffs were kind.
2024년 2월에 3박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 26일
Thank you for this awesome feedback!

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was quick, the gentleman was very friendly.
2024년 2월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 21일
Thank you for this awesome feedback!

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to my appointment
2024년 2월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 21일
Thank you for this awesome feedback!

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great friendly and helpful staff.
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 2일
Thank you Mark for this splendid feedback!

8/10 - 좋아요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 2일
Thank you Mark for this awesome feedback!

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 28일
Thank you for this feedback!

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and grateful for the fantastic stay.
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 28일
Thank you Daniel for this awesome feedback!

10/10 - 훌륭해요

Annette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean place to atay
2024년 1월에 4박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 27일
Thank you for this awesome feedback! We are glad to see that you had an awesome stay with us.

10/10 - 훌륭해요

KALPESHKUMAR

2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 27일
Thank you Mr. KalpeshKumar for this awesome feedback! We are glad to see you had a wonderful stay with us here at La Quinta Bannockburn IL

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property!!
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 27일
Thank you Mr. Mike for this splendid feedback! We are delighted to see that you enjoyed your stay with us here at La Quinta Bannockburn!

10/10 - 훌륭해요

Jifei

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience for the price. Can't complain.
2024년 1월에 2박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 17일
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with us, especially considering the price. Your satisfaction is our priority, and we appreciate your acknowledgment.If there's anything specific you loved about your stay or if you have any suggestions for further improvement, please feel free to share. We value your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future.Thank you for choosing our hotel!

8/10 - 좋아요

Debra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 15일
Thank you for this awesome feedback!

10/10 - 훌륭해요

Vitalii

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and clean place
2024년 1월에 2박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 15일
Thank you for this awesome feedback!

10/10 - 훌륭해요

Estrella

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very nice and clean service was also great loved the experience there
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 13일
Thank you for this awesome feedback Estrella!

10/10 - 훌륭해요

Moath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleana nd nice
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 13일
Thank you for this awesome feedback Moath!

10/10 - 훌륭해요

Carl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Saturday!!
Great stay!! Nice size room with all the comforts.
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 9일
Thank you for taking the time to share your positive feedback! We are delighted to hear that you had a great stay and enjoyed the comfort of your room. Providing a pleasant experience for our guests is our top priority, and we're thrilled that we could meet your expectations.If there's anything specific you loved about your stay or if you have any suggestions for further improvement, please feel free to share. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel!

2/10 - 너무 별로예요

Seong-Young

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff, Maya, at 9pm was not professional and staff made a huge mistake such that she checked somebody in the room under my name. Obviously the hotel made a huge mistake but reluctant to apologize this incident. I am a longtime expedia customer and this is the first time embarrassing experience. Please tell La Quinta at bannockburn-Deerfield to have a better and experienced staff at the desk! They should apologize me for this incident and we are very upset!
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 9일
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your recent stay. We deeply regret any confusion and frustration caused by the mistake made during check-in.Your feedback is important to us, and we are actively reviewing our procedures to prevent such errors in the future. We understand the impact this incident had on your experience, and we genuinely apologize for any embarrassment it may have caused.We appreciate your loyalty as a longtime Expedia customer, and we want to assure you that your concerns are taken seriously. Rest assured, we will address this with the staff involved to prevent similar occurrences in the future.Please allow us to make amends for this lapse in service. If you have any specific details you would like to share or if there's anything we can do to rectify the situation, please feel free to reach out directly. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust.Thank you for your understanding, and we look forward to the possibility of serving you better in the future.

6/10 - 괜찮아요

Ericka

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is quiet. Room was neat. The tub had a few rust stains. It would be nice to have a soap dish next to the sink for the bar soap so its not placed on top of or back in the box. Furniture is out dated. I wish the guide on the tv would actually show the title of whats on. I gave the staff 3 stars because they literally stood there and finished their conversatio before even attempting to acknowledge I was standing in the window. Stay was okay for the price.
2023년 12월에 2박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 5일
Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments about the quiet atmosphere and the neatness of your room.We apologize for any inconvenience caused by the rust stains in the tub and the lack of a soap dish. Your suggestions are noted, and we will certainly review our amenities to enhance the overall guest experience.We're sorry to hear that the furniture and TV guide did not meet your expectations. We appreciate your constructive feedback, and we will consider these points as we plan for improvements in the future.Your comment about the staff is concerning, and we sincerely apologize for any lapse in service. This is not the level of hospitality we aim to provide, and we will address this matter with our team to ensure a more attentive and prompt response in the future.We value your input and appreciate your honesty. If there's anything specific you would like to discuss or if you have additional suggestions, please feel free to reach out directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better on your next visit.

10/10 - 훌륭해요

Kirk

2023년 12월에 2박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 5일
Thank you for this awesome feedback Kirk!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice place to sleep through the night.
2023년 12월에 3박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 5일
Thank you, David! We do appreciate the awesome feedback!

8/10 - 좋아요

Rodney Derrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: La Quinta Management 님, 2024년 1월 17일
Thank you for this awesome feedback!

10/10 - 훌륭해요

chris

가족 여행
좋아요: 편의 시설/서비스
Dining options near by are lacking…otherwise accommodations are perfect for my needs.
2023년 12월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 5일
Thank you for taking the time to share your feedback. We appreciate your positive comments about our accommodations meeting your needs.We understand the importance of dining options, and we apologize for any inconvenience you faced in this regard. While we may not have on-site dining, we are always happy to provide recommendations for nearby restaurants that might suit your preferences. Our team is here to assist you in making the most of your stay, and we appreciate your understanding.If there's anything specific you would like assistance with or if you have additional suggestions, please feel free to reach out directly. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future.Thank you for choosing our hotel.

10/10 - 훌륭해요

Marisol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 5일
Thank you for this awesome feedback!

2/10 - 너무 별로예요

Crystal

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not for me
Super disappointed in this stay. Bathroom had rust, hairdryer didn’t work, neighbors were loud. To top things off you can’t take breakfast to your room, so I had a couple hovering over me telling me to hurry up and finish my breakfast less than 5 minutes after I sat down. Was incredibly rude, and I’d prefer to take my breakfast to my room and mind my own business. I won’t stay here again.
2023년 12월에 2박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 5일
Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disappointments you encountered, and we regret that we did not meet your expectations.We're sorry to hear about the issues with rust in the bathroom, the malfunctioning hairdryer, and the disturbance from noisy neighbors. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these matters promptly to ensure a more enjoyable experience for our guests in the future.Regarding the breakfast experience, we apologize for any discomfort you felt, and we appreciate your suggestion. We will certainly review our policies to see how we can better accommodate our guests' preferences.Your feedback is invaluable, and we take it seriously. If there's anything specific you would like to discuss or if you have additional details to share, please feel free to reach out directly. We understand your concerns, and we hope to have the opportunity to regain your trust in the future.Thank you for bringing this to our attention, and we appreciate the opportunity to improve.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This value for the price paid for the room was excellent.
2023년 11월에 2박 숙박함
답변 제공: La Quinta Management 님, 2023년 12월 5일
Thank you for taking the time to share your feedback with us. We're thrilled to learn that you found the value for the price paid for your room to be excellent. Providing our guests with great value is a top priority, and we are delighted to hear that we met your expectations.If there's anything specific that contributed to your positive experience or if there are areas where we can further enhance your stay, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!

8/10 - 좋아요

Jworne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: La Quinta Management 님, 2023년 12월 5일
Thank you for this awesome feedback!

10/10 - 훌륭해요

H Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: La Quinta Management 님, 2023년 12월 5일
Thank you for this awesome feedback!

10/10 - 훌륭해요

Hugo

2023년 11월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 1월 5일
Thank you Hugo for this awesome feedback!

10/10 - 훌륭해요

Peter 님, NEW CITY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean La Quinita and modern.
2023년 11월에 3박 숙박함
답변 제공: La Quinta Management 님, 2023년 11월 28일
Good morning Peter! We are delighted to hear that you had an awesome stay with us here at La Quinta Bannockburn! We truly do take pride in our cleanliness and service here and we always strive to offer the utmost level of service and quality for our guests!

10/10 - 훌륭해요

Andie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Breakfast was really good, and they were always ready early (which was a plus for a work trip) Our bathroom (particularly the shower) needed updating, but the room was clean, the bed was comfortable, and the price was right! My only real complaint was that there weren't many outlets around to plug things in. We ended up having to unplug the alarm clock and the bedside lamps to have a place to charge phones.
답변 제공: La Quinta Management 님, 2023년 11월 22일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings and that they were ready early, catering to your work trip needs.We appreciate your comments regarding the bathroom, particularly the shower, and we take note of your suggestion for an update. We strive to provide a comfortable and clean environment, and your input assists us in identifying areas for improvement.We apologize for any inconvenience you experienced with the limited outlets in your room. Your feedback is valuable, and we will explore ways to enhance the accessibility of outlets for our guests in the future.We're glad to know that you found the room clean, the bed comfortable, and the price reasonable. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more improved experience.If there's anything specific you would like us to address or if you have further suggestions, please don't hesitate to reach out. Your satisfaction is our priority.Thank you for choosing our hotel, and we look forward to the possibility of serving you again.

8/10 - 좋아요

Julius

좋아요: 직원 및 서비스, 객실의 편안함
Let the guests know you care
Generally, the stay was okay. However, initial impressions tend to linger with us. Very early on, I looked in the trash receptacle by the table and TV and in it was a used condom. Obviously, the trash had not been carefully checked after the previous guests. The hotel could have been proactive in telling me more than the "I'm sorry" that I heard from the front desk agent.
2023년 11월에 2박 숙박함
답변 제공: La Quinta Management 님, 2023년 11월 17일
Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the unfortunate incident you encountered upon your arrival, as it does not reflect the high standards we strive to maintain.Your concerns have been shared with our housekeeping team to reinforce the importance of meticulous room inspections between guests. We understand the impact initial impressions can have, and we regret that we fell short in delivering the level of cleanliness we aim for.Regarding the front desk interaction, we apologize if the response seemed insufficient. We will use your feedback to enhance our communication and ensure that our guests are well-informed about the steps taken to address such situations.We appreciate your understanding and hope you might consider giving us another opportunity to provide you with a more positive and seamless experience. If your travels bring you back to the area, we would be honored to welcome you back and demonstrate the improvements we are implementing.Thank you for bringing this to our attention, and we value your patronage.

8/10 - 좋아요

Xianghong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff are very kind and accommodating.
2023년 11월에 3박 숙박함
답변 제공: La Quinta Management 님, 2023년 11월 15일
Thank you for this awesome feedback!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: La Quinta Management 님, 2023년 11월 12일
Thank you for this awesome feedback John!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location is perfect for me. It is also in a safe, quiet environment.
2023년 11월에 1박 숙박함
답변 제공: La Quinta Management 님, 2023년 11월 5일
Thank you for taking the time to leave us a review. We're delighted to hear that our location was ideal for your needs and that you found the environment safe and quiet. Guest safety and comfort are top priorities for us, and it's always reassuring to know that we've met these expectations.We appreciate your positive feedback, and we look forward to hosting you again in the future. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make your future visits even better, please don't hesitate to let us know. Your input is invaluable to us, and we're here to ensure your next stay is just as enjoyable. Thank you for choosing our hotel!

6/10 - 괜찮아요

Lisa

좋아요: 청결 상태
별로예요: 직원 및 서비스
Was surprised to learn my room would not be cleaned and new towels supplied unless I made a special request.
2023년 10월에 4박 숙박함
답변 제공: La Quinta Management 님, 2023년 11월 5일
We appreciate your feedback and apologize for any confusion regarding our housekeeping policies. In light of current circumstances, many hotels have implemented a "request-only" housekeeping service as a safety measure to minimize contact and protect both guests and staff.We understand that this policy may not have been clearly communicated, and for that, we're truly sorry. Your comfort and convenience are important to us, and we'll work on better communicating these policies to our guests in the future to avoid any surprises.Should you require fresh towels or any other room amenities during your stay, please don't hesitate to contact our front desk, and we'll be more than happy to assist. Your satisfaction is important to us, and we hope this experience won't deter you from considering us for your future stays. Thank you for choosing our hotel, and we look forward to serving you again.

8/10 - 좋아요

Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the staff was friendly and helpful (one front desk person seemed in need of more training, especially in customer service). Breakfast was decent.
2023년 10월에 3박 숙박함
답변 제공: La Quinta Management 님, 2023년 11월 1일
Thank you for sharing your recent experience at our hotel. We're delighted to hear that, on the whole, our staff was friendly and helpful during your stay. We aim to provide excellent customer service, and it's great to know that most of our team met your expectations.We apologize for any inconvenience you may have experienced with one of our front desk team members. We appreciate your feedback and will use it as an opportunity to improve our training and customer service standards.It's also good to hear that you found our breakfast to be decent. We strive to offer a variety of options to cater to our guests' preferences, and we're pleased that you enjoyed this aspect of your stay.Your comments are valuable to us, and we hope you'll consider staying with us again in the future. We're committed to continuous improvement, and we would love the opportunity to provide you with an even better experience during your next visit. Thank you for choosing our hotel.

8/10 - 좋아요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: La Quinta Management 님, 2023년 10월 30일
Thank you for taking the time to leave us this feedback!

6/10 - 괜찮아요

Dyamond

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The couches and rugs in the rooms needs to be clean. The hotel has a lot of potential but overall I would never stay there again
2023년 10월에 1박 숙박함
답변 제공: La Quinta Management 님, 2023년 10월 30일
We appreciate you taking the time to share your feedback with us, and we're disappointed to hear about your experience during your recent stay. We take guest comments seriously and use them as an opportunity to improve our services and facilities.We apologize for any cleanliness issues you encountered with the couches and rugs in your room. This falls short of our standards, and we understand the importance of a clean and comfortable environment for our guests.Rest assured, we will address this matter with our housekeeping and maintenance teams to ensure that our rooms are in pristine condition for future guests. We believe in the potential of our hotel and are committed to making the necessary improvements.We regret that you wouldn't consider staying with us again, but we hope you might reconsider in the future. We are constantly working to enhance the guest experience, and we would love the opportunity to welcome you back and provide you with a more enjoyable stay. The hotel has plans to fully renovate the hotel late 2023 early 2024! Your feedback is instrumental in our ongoing efforts to deliver a higher standard of service, and we thank you for bringing these issues to our attention.