Lack of accessibility: The disability accessible room had three levels of flooring. So every time my friend who was in a wheelchair had to get from kitchen level to the bathroom, I had to push, same with the bedroom.
Lack of service: We had one person sleeping in bedroom and one on the pullout sofa-bed in the living room. There was no bedding for the sofa-bed in the room. It took three trips to the front desk to get all the appropriate bedding - trip one - told the bedding was in the room I had not looked in the right place - result Return trip to say there is no bedding in closets or drawers. trip two - received a bag of bedding to put on sofa-bed; trip three - no top sheet in bedding bag, requested top sheet and received it. Also made a trip to the front desk to ask for another pillow for the sofa-bed, (there was one, but I needed two), was told we had to do with the pillows in the room they could not give me another pillow. I brought my 2 care pillows in for my friend to use with the pillows already on her bed. I ended up with one pillow, when I really needed two - due to my disability. 3 out of 4 staff were very helpful.
General comments:
Room - It was quiet and we appreciated that. Liked having a kitchen and we were able to get extra coffee packets. The room actually had a handicapped accessible bathroom with bars by the toilet - just a bit difficult to get into the bathroom.
Entry - Missed outside front & back doors that opened when you push the button.
