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Reviews of 21c Museum Hotel Chicago

4 out of 5
21c Museum Hotel Chicago
55 East Ontario Street, Chicago, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 1047 out of 1841 reviews" "
Rating 8 - Good. 383 out of 1841 reviews" "
Rating 6 - Okay. 214 out of 1841 reviews" "
Rating 4 - Poor. 99 out of 1841 reviews" "
Rating 2 - Terrible. 98 out of 1841 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Was expecting for a 4 star rated hotel. Furnishings were nice, but looked/felt basic. TV reception in the bedroom was patchy, with some channels not working that were in the lounge. Overall its a nice place, the art instalations were v cool.
Stayed 1 night in May 2024

2/10 Terrible

Shaheen

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very good experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and experience
Stayed 3 nights in May 2024
Response from Rebecca on May 23, 2024
Thankyou, Rodolfo, for the 5 star review! We are so happy to hear you had a great stay nd hope you will come back and stay with us again soon!

10/10 Excellent

ALBERTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Best location
Stayed 4 nights in May 2024
Response from Rebecca on May 23, 2024
Thank you, Alberto, for the 5 star review! We are so happy to hear that you loved your stay with us and hope you will come back again soon!

6/10 Okay

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on May 23, 2024
Rita-Thank you for taking the time to complete a review. Please reach out directly should you want to discuss your stay further.Best, Rebecca

8/10 Good

Jenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good stay with 21C! Although there were a couple of hiccups with check-in -- the room was missing washcloths and TP when we arrived -- that was fixed promptly when we called the front desk. For the rest of the stay, we had no issues whatsoever. The staff was friendly, the room was cleaned well each day during our stay, the art gallery in the lobby was a unique touch, and the beds were very comfy. The property is located in a safe/walkable area which was super important to us and was surprisingly quiet. I took a star off the property condition. I think the hallways could use better lighting and decor, and the elevator was small and would sometimes make some questionable noises. I would stay again!
Stayed 4 nights in May 2024
Response from Rebecca on May 23, 2024
Jenna-Thank you for the kind review! I am so sorry to hear about the initial issue you encountered but glad to hear we were able to rectify that quickly and you were able to have a great stay thereafter. We hope that you will come back and stay with us again soon!

8/10 Good

Max

Pretty good
Stayed 1 night in Apr 2024
Response from Rebecca on May 23, 2024
Thank you, Max, for the kind review. We hope that you will stay with us again soon.

10/10 Excellent

Lara, Dublin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
21C Museum Hotel is conveniently located just off the Magnificent Mile and is beautifully decorated with original artwork and decorative penguins in bright colors. The restaurant is expensive but the food & bar are excellent. The room we had was spacious and comfortable with all needed amenities. Great hotel!
Stayed 3 nights in May 2024

8/10 Good

Gregory, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel stays I’ve had in a long time and central to everything!
Stayed 2 nights in Apr 2024
Response from Rebecca on May 23, 2024
Kristina-Thank you for the very kind review! I am so happy to hear you had such a great stay and hope you will come back and stay with us again soon.Best,Rebecca

6/10 Okay

kerry

Business traveler
Liked: Cleanliness
I love 21C, but found the hallways dark and dreary here and the room service overly complicated. I was also puzzled and put off by the “resort fee.” This isn’t a resort. I wish hotels would be honest about their room rate up front.
Stayed 2 nights in May 2024

10/10 Excellent

Salyna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have always loved the museum aspect of 21c's. Everyone was extremely welcoming and professional. Shout out to Jose for his positivity to kick-start each morning into gear. Will definitely be back and highly recommend.
Stayed 3 nights in May 2024
Response from Guest Services on May 25, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

6/10 Okay

Reham

Liked: Staff & service
Property is in a great location, close to Michigan Ave shops. Concept is very cool but hotel especially rooms are run down and need updating. TV in my room did not work.
Stayed 1 night in May 2024
Response from Rebecca on May 14, 2024
Reham-Thank you for taking the time to complete a review of your recent stay. We appreciate the feedback and will work with the team to continue to improve our product and guest experience. We hope you will consider staying with us again soon.Best, Rebecca

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the contemporary art throughout the building. Great location and helpful staff.
Stayed 3 nights in May 2024
Response from Rebecca on May 14, 2024
Heather-Thank you for the 5 star review! We hope that you will come back and stay with us again soon.Best, Rebecca

10/10 Excellent

YiMing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Convenient. Very great for it's price.
Stayed 3 nights in May 2024

6/10 Okay

Kyle

Traveled with partner
Disliked: Property conditions & facilities
Overall, the experience advertised does not meet the actual experience
Stayed 1 night in May 2024
Response from Rebecca on May 14, 2024
Kyle-Thank you for taking the time to complete the review. I am sorry to hear that we did not meet or exceed your expectations. Please reach out to me directly should you want to discuss further and we can make it right.Best, Rebecca

8/10 Good

Jose

Good
Stayed 1 night in May 2024
Response from Rebecca on May 14, 2024
Thank you, Jose, for the review! We hope you will stay with us again soon.

10/10 Excellent

Cesil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and museum was awesome!
Stayed 2 nights in May 2024
Response from Rebecca on May 14, 2024
Thank you, Cesil, for the 5 star review! We hope that you will come back and stay with us again soon!

10/10 Excellent

Sai Yashwant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Rebecca on May 14, 2024
Thank you, Sai, for the 5 star review! We hope that you will come back and stay with us again soon!

6/10 Okay

kimberly

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They take forever to return deposit
Stayed 1 night in May 2024
Response from Guest Services on May 7, 2024
Thank you for your feedback. The incidental deposit is released at check-out and returned to your account within 3-10 business days. Cheers!

10/10 Excellent

Mercedez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in May 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Kathy, Columbia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The 21c was in a very convenient location, the staff with very friendly and helpful. We had a room-darkening shade that did not work properly and this was the only concern. It was not repaired over the few days we were there.
Stayed 3 nights in May 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Mychal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Museum part. Jose was great.
Stayed 1 night in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place, museum is a unique feature. Great location.
Stayed 1 night in May 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Apr 2024

10/10 Excellent

DeMario

Stayed 1 night in Apr 2024

8/10 Good

Yndira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Arnoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room size.
Stayed 4 nights in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

6/10 Okay

Ashraf

Stayed 2 nights in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Whitney

Stayed 4 nights in Apr 2024
Response from Rebecca on May 14, 2024
Thank you, Whitney, for the 5 star review! We hope that you will come back and stay with us again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 21, 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

JONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Kris

Stayed 1 night in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

María

Traveled with family
Liked: Cleanliness
Check in was smooth. Everyone from check in to check and and door service were amazingly helpful!
Stayed 3 nights in Apr 2024
Response from Rebecca on Apr 15, 2024
Maria-Thank you for the 5 star review! We hope that you will come back and stay with us again soon.Best, Rebecca

10/10 Excellent

Chanelle Brooks

Stayed 3 nights in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Lynda

Liked: Staff & service, property conditions & facilities
A beautiful hotel. We enjoyed the art show and the attention to detail. We would highly recommend 21C Museim Hotel Chicago.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 14, 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in the heart of Magnificent Mile so everything was pretty easy. $75/day for valet parking is ridiculous though.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 12, 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Kate

Stayed 2 nights in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room design is very special, bathroom has window for light. the couch and beds are simple but comfortable.
Stayed 1 night in Apr 2024
Response from Rebecca on Apr 11, 2024
Sophie-Thank you for the 5 star review! We hope you stay with us again the next time you are in Chicago.-Rebecca

10/10 Excellent

Carol

Stayed 1 night in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location ! The hotel was modern and beautiful. Has beautiful artwork and a great restaurant. Jose was exceptional!
Stayed 4 nights in Mar 2024
Response from Guest Services on Apr 9, 2024
Thank you so much for your feedback. It is greatly appreciated.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 6 nights in Apr 2024
Response from Rebecca on Apr 9, 2024
Thank you for the 5 star review! We look forward to welcoming you back soon

10/10 Excellent

Jasmia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and roomy
Stayed 1 night in Mar 2024
Response from Rebecca on Apr 9, 2024
Thank you for the 5 star review! We look forward to welcoming you back soon.

10/10 Excellent

Vanessa

Stayed 1 night in Apr 2024
Response from Guest Services on May 7, 2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!

8/10 Good

John, Normal

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Elevator was very small and slow. Was upgraded which was very nice until we found someone elses dirty underwear next to the bed.
Stayed 1 night in Apr 2024
Response from Rebecca on Apr 9, 2024
John,Thank you for taking the time to complete a review about your recent stay. We hope you will come back and with us again soon.

10/10 Excellent

Leslie

Traveled with family
Centrally located very clean and great staff. Room and beds comfortable. Will stay again
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Thank you so much for your feedback. We greatly appreciate it.