2 개의 레스토랑, 아침 식사 제공

더 웨스틴 시카고 노스웨스트 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 583개" "
평점 8 - 좋아요. 1006개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 86개" "
평점 4 - 별로예요. 1006개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 62개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

WONJAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Yessenia Cornejo 님, 2023년 10월 31일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most– you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 - 훌륭해요

KWAN SEOK

2022년 3월에 2박 숙박함
답변 제공: Angelica 님, 2022년 3월 23일
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

8/10 - 좋아요

Youngje

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
2020년 8월에 1박 숙박함
답변 제공: General Manager 님, 2020년 8월 18일
Thank you

10/10 - 훌륭해요

Youngje

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: General Manager 님, 2020년 2월 19일
Thank you for your perfect rating! We look forward to welcoming you back!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good
Best value hotel.
2019년 4월에 1박 숙박함
답변 제공: General Manager 님, 2019년 4월 22일
Thank you for your 8 stars! We are glad you enjoyed your stay!

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely
2024년 3월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 3월 27일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - 좋아요

Emma

가족 여행
It’s old and the rooms are not very clean allot of dust in the room . The staff not so friendly
2024년 3월에 4박 숙박함
답변 제공: Yessenia 님, 2024년 3월 27일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Definitely a good choice to go with for a nice little getaway.
2024년 2월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 3월 27일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - 괜찮아요

Gustavo 님, Lockport

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Property needs a make over especially bathrooms. With no ventilation or bathroom fan, a lot of ceiling peel and windows condensation. For such a large hotel, too small of a pool an lack of bathrooms, locker room and what they call a changing room is very unacceptable. Door doesn’t close and is falling apart along with mold on the walls of this room which looks like a make shift from a storage closet. No towels available from the athletic club that owns that area or oversees pool and attendant at desk was not helpful and rude. Very disappointed with this visit.
2024년 2월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

garib

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
awesome stay
2024년 2월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 - 별로예요

T

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room was dirty when I arrived
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Decent place - very loud if you are on a lower floor. Food in the restaurant is average at best but having Starbucks on site was great.
2024년 2월에 4박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - 괜찮아요

Brittany

2024년 2월에 3박 숙박함
답변 제공: Yessenia 님, 2024년 3월 27일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Monis

출장 여행
좋아요: 편의 시설/서비스
This is the first time I have stayed at this hotel and it was a very comfortable stay. I got upgraded to the junior suite and loved the interstate view from my corner room .
2024년 2월에 2박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

cristiano

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Dariia

좋아요: 편의 시설/서비스
Nice and clean.
2024년 1월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Pauline

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large and spacious. Good food.
2024년 1월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 1월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - 괜찮아요

Timothy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Room minus the bed being made didn’t appear to be clean.
2024년 1월에 1박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - 괜찮아요

Laila

2024년 1월에 2박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Nicholas 님, lima

2024년 1월에 2박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Melina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - 좋아요

Sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Kendra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - 괜찮아요

Elvis 님, Sheboygan Falls

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Brittney

2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
BrittneyOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 - 너무 별로예요

Andrea

2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - 괜찮아요

Ralf 님, Muenchen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
dad Bad hatte Wasserschaden in der Decke. schimmel im Bad und Möbel abgewohnt. Personal super nett und haben an Weihnachten kurz vor Schluss noch Essern zubereitet für uns!!
2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Dayanara

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It makes you feel welcomed and really nice and clean rooms. I like that is pet friendly.
2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
DayanaraOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 - 너무 별로예요

Diane

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Rip off
Have to pay almost $10 a day for WiFi. Then $20 a person for a really terrible buffet breakfast. There isn’t even a working tv in the workout room. The shower was luke warm. I’ll never stay at another Westin again. They nickel and dime you!
2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Raegan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would definitely recommend this hotel.I really enjoyed my stay!!
2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
RaeganOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Stefani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
StefaniOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Skylyr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - 좋아요

Life my Way

연인과의 여행
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
답변 제공: Yessenia 님, 2024년 2월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Camey

2023년 12월에 1박 숙박함
답변 제공: Yessenia 님, 2023년 12월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 - 너무 별로예요

Karen

가족 여행
2023년 11월에 3박 숙박함
답변 제공: Yessenia 님, 2023년 12월 13일
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Miguel Dario

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Simple rooms. Only soap and toilet paper in the bathroom, no other amenities.
2023년 11월에 1박 숙박함
답변 제공: Yessenia 님, 2023년 12월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Iesha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Patrice paglia

2023년 11월에 1박 숙박함
답변 제공: George 님, 2024년 1월 5일
PatriceOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Pamela

2023년 10월에 3박 숙박함
답변 제공: Yessenia 님, 2023년 12월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Terry

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room great front desk clerk
2023년 11월에 1박 숙박함
답변 제공: Yessenia 님, 2023년 11월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Michele

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Could be a better overall stay
My husband and I attended a conference. Front desk very efficient and friendly. The hotel rooms need updating. Where the hotel has a problem is with the bartenders at the bar. This the second time we have been treated rudely and unprofessionally by the female and male bartender. They will ignore you and lie about prices and availability of the products. It makes you not want to order a drink.
2023년 11월에 1박 숙박함
답변 제공: Yessenia 님, 2023년 11월 16일
Thank you for taking the time to let us know about your experience while staying with us. Based on your review looks like we have room for improvement we apologize for any inconvenience you may have experienced.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: Yessenia 님, 2023년 11월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of my favorite properties to have a stay in. I always enjoy staying.
2023년 11월에 1박 숙박함
답변 제공: Angelica 님, 2023년 11월 13일
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Ali

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Beautiful place
2023년 11월에 1박 숙박함
답변 제공: Angelica 님, 2023년 11월 13일
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

6/10 - 괜찮아요

CARLOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Housekeeping left a lot to be desired.
2023년 10월에 4박 숙박함
답변 제공: Yessenia 님, 2023년 11월 5일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

abdul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotal is amazing
2023년 10월에 3박 숙박함
답변 제공: Yessenia Cornejo 님, 2023년 10월 31일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most– you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 - 훌륭해요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Yessenia Cornejo 님, 2023년 10월 31일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most– you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!