야외 수영장
예약 가능 여부 확인

호텔 부티크 & 스파 카네크 여행 후기

2.5 out of 5
호텔 부티크 & 스파 카네크
Calle 11 entre 10 y 12, Kaua, YUC

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 33개 이용 후기 중 10개" "
평점 8 - 좋아요. 33개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 33개 이용 후기 중 5개" "
평점 4 - 별로예요. 33개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 33개 이용 후기 중 5개" "

8.4/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Alberto

가족 여행
좋아요: 직원 및 서비스
2022년 7월에 1박 숙박함

8/10 - 좋아요

James

2022년 4월에 1박 숙박함

6/10 - 괜찮아요

MaryAnn R

좋아요: 직원 및 서비스
2022년 4월에 2박 숙박함

4/10 - 별로예요

Manuel

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sigo sin entender de donde sale lo de "boutique" y lo de "spa"
2022년 4월에 1박 숙박함

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well situated for a visit to chicken Itza. Big comfy bed.
2022년 2월에 1박 숙박함
답변 제공: Maritza Cime 님, 2022년 3월 3일
Thank you very much for your comments, all these help us to improve our services, have a great day.

2/10 - 너무 별로예요

magali

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
La amabilidad de el personal pero en general el anuncio es un engaño
2021년 12월에 1박 숙박함

4/10 - 별로예요

Attila

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
the bathroom had no toilet seat, no hot water. The room had no furniture to sit down, they had to bring a table and two chairs over from another room. No bottled water, no nightlights. Loud music and traffic noise from the street. The bed was good, but the rest was very disappointing . Breakfast was offered after 9AM!! Will not stay there ever again.
2021년 11월에 1박 숙박함

8/10 - 좋아요

Marina

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

8/10 - 좋아요

Myrna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good!
This hotel is comfortable and good for the price! The staff is wonderful and very attentive to the guest. They had homemade tortillas every morning which were amazing! The pool was so nice and very few guest; except on the Sunday we stayed which had locals coming in. The food is good. It is a very convenient location as you are only a 15-20 minutes car ride away from Chichen-Itzá and other beautiful Cenotes. There’s also a convenient store and pharmacy within a one minute walk time. The downsides of the hotel is it doesn’t really have any hot water; the water temperature is the same for both hot and cold knobs. The address provided online was also a little confusing as it makes it seem like it’s inside a block when in reality the hotel is right on the Main Street you come into the town. The rooms also have very large glass windows which even with the curtains makes it so bright in the morning. If that’s an issue for you I would not suggest the rooms as most to all we saw were like this. When booking it had mentioned free wifi but upon checking in we were never provided with any wifi information. Other than that I would highly recommend this place.
2021년 9월에 3박 숙박함
답변 제공: Maritza Cime 님, 2021년 9월 29일
Muchas gracias por sus comentarios, estos nos ayudan a mejorar y perfeccionar nuestros servicios, estaremos atentos a estas recomendaciones para hacer que las siguientes estancias sean mas agradables.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager and staff worked hard to accommodate all visitors! Marisa became a friend and suggested numerous cities for me to visit. The restaurant food and service were wonderful!
2021년 6월에 4박 숙박함
답변 제공: Maritza Cime 님, 2021년 6월 21일
Thank you very much, your comments help us to improve and perfect our services, it was a real pleasure to serve you and we wish you an excellent day and return trip, we wait for you again, when you like to visit Yucatan.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Great food and service. Pool may not be available so call prior to booking if you need a pool to check.
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함

2/10 - 너무 별로예요

Grecia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El servicio muy malo , no hay personal en la recepción, el hotel tiene humedad, y huele muy mal , está en mal estado, no fue una estancia agradable
2020년 1월에 1박 숙박함
답변 제공: Gerencia 님, 2020년 2월 2일
Lamentamos los inconvenientes causados durante su estancia.

8/10 - 좋아요

Paula 님, Costa RicaCosta Rica

가족 여행
좋아요: 청결 상태, 직원 및 서비스
El hotel es básico, pero está bien para una noche. El restaurante del hotel cierra muy temprano a las 6pm, en la noche cuando regresamos de Chichén Itzá tuvimos que buscar otro lugar para comer. Al día siguiente para el desayuno se tardaron mucho en prepararlo aunque éramos los únicos 3 clientes.
2019년 8월에 1박 숙박함
답변 제공: Jose 님, 2019년 9월 11일
Muchas gracias por sus comentarios, estos serán considerados para mejorar nuestros servicios.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: Jbc 님, 2019년 7월 28일
Gracias por sus observaciones. Lo Tendremos en cuenta para mejorar nuestro servicio.

8/10 - 좋아요

Patrick

좋아요: 청결 상태
Good stay for chichen itza
Fast check in. Close to chichen itza and cenote ik kil, if you are with a car. Nobody at the reception for the check out. We just left the key at the desk. (24h reception) 7days later still no rewards at hotels.com :-(
2018년 12월에 1박 숙박함
답변 제공: Jose 님, 2019년 1월 9일
Thank you for your preference and your comments, It was a pleasure to attend you.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful service and super clean!
Beautifully clean and affordable hotel situated on the highway. Service was great and the rooms are HUGE for this price point. The only drawbacks were the pool was not terribly clean (we were there in what they call "winter", so that may be why) and the wifi was not available in the room and was really spotty when used in the restaurant. I work from the road and was unable to get my work done with this internet. There was a store nearby that probably offered better internet because I noticed all of the local school kids there with their laptops. The restaurant is pricey for the area, but quite good. It used fresh ingredients and the completely hand-made tortillas were the best we've had so far. But there were plenty of food options in the village square just a 3 minute walk away. We loved staying in this village rather than more touristy Valladolid!
2018년 11월에 2박 숙박함
답변 제공: Jose 님, 2018년 11월 16일
Thank you for your preference and your comments. It Will be considered for improve our services.

10/10 - 훌륭해요

JUAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Mike 님, Ky.

좋아요: 직원 및 서비스
Everything was good except the restaurant was very slow getting our meals ,it could be because they are not use to serving a group of 24
2018년 2월에 3박 숙박함

10/10 - 훌륭해요

David 님, Montreal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautifully landscaped -- near Chichen Iza
This hotel sits in beautifully landscaped gardens with a fish pond, bridge and two swimming pools at the back. It is quiet at night and has a joining restaurant which serves food and drinks 8am to about 9pm---good service and food in the restaurant; plus you can take your drink/coffee down to the tables by the pool. Management very friendly. Good place for Chichen Iza, also a 20-minute drive to Valladolid (and cenotes). I would stay here again.
2017년 12월에 2박 숙박함

6/10 - 괜찮아요

Sabrina

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Orribile
Un disastro internet non funzionava e neanche la vasca idromassaggio , presa in considerazione solo dopo essere stata più di due ore a cercare di parlare con qualcuno, quasi derisa, ed uscirtene con una colazione gratis per tutti i disagi, assurdo
2017년 11월에 1박 숙박함

2/10 - 너무 별로예요

Oscar 님, Cancún

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
PORQUERÍA!!! ENGAÑO TOTAL. NO SE DEJEN EMBAUCAR!!
La habitación que reservamos no tenía cortinas así que nos cambiaron a una de menor categoría sin hacernos ningún reembolso o compensación. Pasamos una noche de horror en una cama de piedra, sin cobertores y con mucho frío. Por la mañana, quisimos usar el jacuzzi y ¡no había agua caliente! ni nunca la hubo. Decidimos abandonar el hotel. Solicitamos el reembolso de la noche que no ibamos a ocupar la habitación y nos penalizaron con $400, Para colmo, le echaron la culpa a Expedia. Las habitaciones están vacías. Una habitación muy grande, pero solo tiene una cama, la tel evisión y un ropero. No cuenta con wifi en las habitaciones como prometieron. La alberca se ve muy grande, pero no te dicen que es un balneario público. En general, pagamos un precio de 5 estrellas por un hotel que no llega ni a 1 estrella. UN TOTAL ENGAÑO, UN ROBO Y PURAS MENTIRAS.
2017년 10월에 2박 숙박함

8/10 - 좋아요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Cesar 님, playa del Carmen Qroo México.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agradable
Muy bien la ubicación, esta céntrico a la.visita se los cenotes. Y a las ruinas. La alberca está bien grande y la disfrutamos mucho. El servicio del restaurante muy bien. Los alimentos ricos pero poca porción. Solo que ofrecen el wifi pero no funciono, en la habitación. Alberca y restaurante. Gracias
2017년 9월에 1박 숙박함
답변 제공: Jose Bojorquez 님, 2017년 10월 20일
Muchas gracias por su preferencia, Sus comentarios nos servirán para mejorar nuestros servicios. Sera un verdadero placer atenderle nuevamente.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall, the hotel facilities are excellent. It has a nice swimming pool. There is not much to do in the town other than have a nice dining experience at the hotel or a local restaurant where they sell grilled pork. WiFi was very limited inside the room.
2017년 7월에 1박 숙박함

8/10 - 좋아요

Wendolyn 님, Ottawa, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful surroundings
The staff treated us with a cold habiscus drink upon arrival. The staff were attentive and helpful. The room was very comfortable and clean. The wild dogs from town were running in a packs, the howling awoke us at night. A general announcement from the town awoke us at 6:30 am when we needed sleep from a long trip. However this was not the fault of the hotel. I would highly recommend this place.
답변 제공: General manager 님, 2017년 4월 25일
Thank you for your preference, We hope to have the opportunity to serve you again. Have a nice day.

10/10 - 훌륭해요

Jake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and quite, car recommended
Overall a very nice and quite place, friendly and helpful stuff, nice pool. Nothing to do in the area except Chichen Itza. Highly recommended with a car
답변 제공: General Manager 님, 2017년 2월 1일
Thank you very much, It was a pleasure to serve you during your stay with us. For your next trip you could visit cenotes that are located very close to us.

10/10 - 훌륭해요

lucia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cerca de chichen
Es nuevo, viaje en temporada baja y estábamos solos. Nos sirvió para descansar después de Noches de Kukulkán en Chichen-Itzá. Muy cerca del cenote ikkil. Las habitaciones estaban muy bien. No vi el gimnasio pero si la alberca, los jardines y el restaurante.
답변 제공: Gerencia 님, 2017년 2월 1일
Muchas gracias por su preferencia, Le agradecemos su comentarios ya que son importantes para nosotros, procuraremos mejorar nuestras atenciones para su próxima visita a nuestras instalaciones.

8/10 - 좋아요

Lyall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely, remote, rough around the edges
Beautiful property and room. Downsides were that it's half-unfinished (some buildings - the main building and restaurant are done), and annoyingly there was no separator/shower curtain between the shower and the toilet, so the whole en suite got wet when showering. Also it really helps to have Spanish here. It's located in a small village about 20km east of Chichen Itza, well west of Valladolid - it's great, you get a cool sense of local life just by hanging around outside... But they don't speak any English. Also the WiFi is poor, but hopefully that isn't why you're going here. ;)
답변 제공: General Manager 님, 2017년 2월 1일
Thank you so much, It was a pleasure to serve you. We apologize for the inconvenience caused during your stay because the hotel is new, however we are committed to compensate for these inconveniences during your next visit and to improve our services.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel immerged in mexican life
Hotel is like new. Great room with a walk in! Have to know that hot water come after 10 min. As said by the staff. Also, as we are in a little town, we can hear hen and dogs barking early in the morning. There are business around that annonce themself with lloud music in the evening and sunday morning.
답변 제공: Gerencia 님, 2017년 2월 1일
Thank you so much for your preference, We regret the inconvenience of the noise of business because as we are in a little town and on the dates you arrived the village was celebrating its traditional festivals. Sorry for the inconvenience.

2/10 - 너무 별로예요

mal 님, ank

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Muy mal me fui a otro hotel solo bastó una noche
Me fui a otro hotel no tenía agua caliente, el cuarto daba a la calle no me gusto
답변 제공: Gerencia 님, 2017년 2월 1일
Sinceramente nos disculpamos por los inconvenientes causados durante su estancia ya que el hotel es nuevo y el agua caliente tarda aproximadamente 10 minutos en salir como se le ha informado a nuestros huéspedes.

10/10 - 훌륭해요

manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Muy agradable alberca enorme y amigables
En General está muy bien , pero sobre todo la atención, hacen todo lo posible porque tu estancia sea cómoda y agradable, excelente atención y disposición del personal. Felicidades
답변 제공: General Manager 님, 2016년 12월 1일
Muchas gracias por su comentario, y sobre todo por permitirnos atenderle durante su estancia. Esperamos tener la oportunidad de recibirle una vez más.