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"From booking to leaving the whole experience has been amazing.we had a very pleasant greeting and our room was upgraded. The room was on the first floor , very pleasant room with settee seperate bathroom , tea coffee facilities and robe with slippers. We used the spa and the breakfast was included i had porridge and toast with ample tea. My husband upgraded to an omlette which was tasty. Fantastic service and we were made to feel special. Thank you "

"Clean, quiet room and comfortable mattress. Staff were friendly and helpful. The hotel is situated within easy walking of Chester with all it's shops and eateries. Easy driving to local sites of interest, including Ness Botanical Gardens, nature reserves and historical sites. A great base for exploring the surrounding area. Hotel restaurant is fine for a more relaxed bite to eat. Spa service and experience (massage) was very good. Excellent buffet breakfast!!! Good value for money. I would definitely visit again!"

"Beautiful hotel in an excellent location. Friendly staff. Room was immaculate and stylish. Would definitely recommend. "

"lovely hotel, great price, definitely include breakfast as the food is fantastic and the view over the racecourse is amazing. Friendly and helpful staff. Car parking is limited so get there early. Public car parking close by if preferred or needed."

"Upon arrival the staff couldn’t have been more welcoming. Having previously stayed at this hotel we knew to expect a lovely stay, yet it was even better than before. Great proximity to restaurants and shopping. "

"Ir was really lively , my husband is disabled so the room we were given was ideal especially the bathroom , everthing we neede was there Thank you"

"Perfect for what I needed "

"Perfect place to stay for night in chester"

"Hotel is beautiful and the superior room was stunning, the decor, the bathroom is luxurious and the hotel made us a little Congratulations chocolate platter and card for our recent wedding which was a lovely touch. There was only one problem which was the heated towel rail in bathroom was so hot I burnt my arm, I did inform reception as needs to be attended. The spa is so lovely too, I had an Indian head massage which was very relaxing. All staff were lovely although I would say I would choose the Palm restaurant next time as Nelson’s was not as friendly and waited long time for food. Breakfast in the Palm was lovely."