외관

베스트 웨스턴 플러스 한나퍼드 인 & 스위트 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 403개" "
평점 8 - 좋아요. 1001개 이용 후기 중 356개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 134개" "
평점 4 - 별로예요. 1001개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 42개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Miriam

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel has gone downhill. Rooms were not clean and the beds are terrible
2024년 4월에 3박 숙박함
답변 제공: Guest Services 님, 2024년 4월 16일
We are so sorry that you feel that way we are in the process of the renovations as you see the pods out there. I see that the name was changed on the reservation so I am presuming it was someone else that checked in. We are truly sorry.

8/10 - 좋아요

Daniel 님, Springfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Guest Services 님, 2024년 4월 12일
Thank you for the 4 stars and we are very happy that you have enjoyed your stay and do hope to see you again in the future.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and service.
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 10일
Thank you so much Chris for the great review and the 5 stars and we ar every happy you had enjoyed our hotel and the staff. We do hope to see you again in the future.

10/10 - 훌륭해요

Deborah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience. Clean and very quiet
2024년 4월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 4월 10일
Thank you so much Deborah for the great review and 5 stars and we are so happy that you had a great experience with us and do hope to see you again in the future.

2/10 - 너무 별로예요

Sharon

별로예요: 청결 상태
The property is right next to the highway and has no insulation for outdoor noise or noise from guests above. It was a sleepless night and we had had enough and left the property at 4am. Not recommended to keep this hotel on Expedia
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 3일
We are deeply sorry that you were not happy at our hotel and while we do have the highway right near the hotel most of our guest that have issues with noise will ask for the opposite side. Please accept our apology.

10/10 - 훌륭해요

monic

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
you can get free drinks back to back @ anytime
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 2일
Thank you for your review and we were wondering about the free drinks and realized it was our coffee and tea yes you can anytime you want for 24 hrs. We are happy you had a great stay and hope to see you again in the future

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The price ,breakfast included
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 26일
Thank you so much for the 5 stars and we are very happy that you had a great stay with us. We do hope to see you again in the future.

10/10 - 훌륭해요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The people make the place. I will stay here again. Great Value.
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 23일
Thank you so much for the fantastic review and we are so happy that you had a great stay with us and do hope to see you again in the future!!Thank you for the 5 stars!

8/10 - 좋아요

Thomas

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walk in shower which is a much better option than an Accessible Room.
2024년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 3월 20일
Thank you for the great review and we are happy that you liked the new walk in showers we are putting in the rooms. We thank you for the 4 stars and hope you will come back in the future.

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay all around
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 19일
Thank you so much dean for the great review and we are so happy you had a great stay with us and we do hope to see you again in the future.

10/10 - 훌륭해요

angi

가족 여행
좋아요: 숙박 시설 상태 및 시설
Regina was super nice to us.
2024년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 3월 11일
Thank you for the great review and we are very happy that you had a great stay with us. Thank you for the kinds word and we happy that Regina was kind. We hope to see you again in the futute.

10/10 - 훌륭해요

julie

2024년 2월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 23일
Thank you for the 5 stars and thank you so much for the fantastic review and we are so happy that you had a great stay with us and do hope to see you again in the future!!

4/10 - 별로예요

Somer

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is under construction. The beds are uncomfortable, and the pillows are uncomfortable and there wasn’t any hot water.
2024년 2월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 2월 15일
We are sorry that you were not happy with the hotel while we are not sure why you didn't have hot water and hopefully told the front desk for we have brand new water heaters. We do not usually get complains about our bed or pillows, I am sure you are not used to them But again we are sorry.

10/10 - 훌륭해요

Mark

2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 1월 30일
Thank you for the 5 stars and we are happy you had a great stay. We do hope to see you again in the future.

8/10 - 좋아요

Eliott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 1월 11일
Thank you so much Elliot for the 4 stars and we do hope you had a great stay with us and do hope to see you again in the future.

8/10 - 좋아요

Eleanor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Minor inconveniences but still my go to hotel
I generally stay at this hotel at least once or twice a year when visiting family nearby, and I've seen it go through many changes in the last decade or so. It has definitely improved many aspects that were slipping, and the friendly service has usually made up for any inconveniences in the process. It seems each room has its issues, and this time it was the shower door in rm 307 that would roll back open--hard to shower with one foot holding a door in place. It was mentioned to the front desk but nothing was done before the next day's shower. The heat in that room was also hard to regulate, though no issues in other rooms I've stayed in here. Still, the convenience and quality for the price keep me coming back.
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 1월 11일
Thank you for your review Eleanor for we do take each one and make sure we work on the issues they may have or share the good with the staff. The door could not be fixed while someone is occupying the room we have to take them off and try to adjust them and we do apologize for the heat and have been going into all the rooms to make sure they are all working. We are so happy that we are your go to hotel and hope to see you soon.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I have stayed here several times. The rooms are large and comfortable.The staff has always been friendly.
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 1월 11일
Thank you so much Mark for the great review and we are very happy that you and your wife has enjoyed our hotel and our staff is doing great and we will be passing this review onto them so that they know what a great job they are doing.

8/10 - 좋아요

Barbara

연인과의 여행
Extremely clean, all areas. A little dated, but they are updating.
2023년 12월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 12월 31일
Thank you for the great review and yes we are updating our hotel we are happy you had a great stay and hope to see you again in the future.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was excellent
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 12월 29일
Thank you so much for the great review and 5 stars and we are sharing this with the staff to show them not only we are happy with them but the important people like the guest are. Thank you so much and Happy New Year!

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the size and amenities in our room. It has a queen-sized bed, desk and chair, kitchenette, couch and coffee table, and two chests of drawers. It has a shower (no tub), and a big bright mirror in the bathroom. The kitchen has a refrigerator/freezer, a microwave, a coffeemaker, and a sink. Another amenity is the complimentary breakfast with hot foods as well as other customary breakfast items. We were very impressed and feel is is a good value.
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 23일
Thank you so much for the truly review for our hotel. We do have a few rooms with tubs and while we are doing our renovations we spoke about keeping some due to some people like the tub. We are very happy that you had a great stay and we do hope to see you again in the future.

10/10 - 훌륭해요

Gregory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and close to shopping/restaurants. Good breakfast.
2023년 12월에 10박 숙박함
답변 제공: Guest Services 님, 2023년 12월 23일
Thank you for the great review and we are very happy you had a great stay. The area we are in is truly great and everything is walking distance so our guest do enjoy that unless they are going to do major shopping then they take their car across the street. Again thank you!

10/10 - 훌륭해요

MATTHEW

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to the Kenwood Mall which is very nice and moderately upscale. Stayed overnight for a weekend Christmas shopping since there are many shopping choices in the area and we live 2 hours away. The king suite was very spacious, bed was comfortable and bath and shower area I think outstanding for the price point. The breakfast wasn't bad either with plenty of choices as well.
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 5일
Thank you so much for the 5 stars and great review and we are very happy that you had a great stay with us. We hope you enjoyed your shopping and look forward to having you come back again in the future.

6/10 - 괜찮아요

Christian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only bad thing was mattress wasnt great and woke up with my back killing me
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 28일
Thank you for your review and feedback Christian and we are deeply sorry that you did not like the mattress some really like the hardness of it. We do hope the rest of your stay was great.

10/10 - 훌륭해요

Darlene

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clerk, Ope at the front desk was as sweet as could be, considering my check in was Complicated due to an error in booking on line. The hotel was spotless and the updates were appreciated!
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 28일
Thank you so much Darlene for the great review and 5 stars and Ope really appreciates the acknowledgement for she is a great asset to our company!

8/10 - 좋아요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. We occupied the Suite with a king bed and small kitchen and sitting area. The room had obviously recently been updated. It was very nice would definitely go there again.
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 28일
Thank you so much Charles for the great review and feedback we are very happy that you had a great stay with us and look forward to having you come back.

6/10 - 괜찮아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Guest Services 님, 2023년 11월 22일
Thank you for your 3 stars and we do hope you enjoyed your stay with us.

10/10 - 훌륭해요

Olympia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Would definitely stay again!
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 20일
Thank you so much for the great review and the 10 stars and we are very happy that you had a great stay with us and do hope to see you again!

8/10 - 좋아요

ashley

2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 14일
Thank you for the 4 stars and we do hope you enjoyed your stay with us. We do hope to see you again in the future.

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location good breakfast
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 12일
Thank you so much for the 5 stars and great review and we do hope to see you again soon.

4/10 - 별로예요

Lourdes 님, Alexandria

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed. Broken elevator and not fixed during stay
2023년 11월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 11월 12일
We never expected a person to kick the elevator at 11pm and break it last night, there is absolutely no way to fix it on 12 hours. We are deeply sorry.

6/10 - 괜찮아요

Marianne

2023년 10월에 5박 숙박함
답변 제공: Guest Services 님, 2023년 11월 30일
Thank you for the 3 stars and we do hope that you enjoyed your stay with us. We do hope to see you again in the future.

8/10 - 좋아요

Seth

출장 여행
Location was perfect
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 11월 9일
Thank you so much Seth for the great review and we are so happy that we were a great location for you and that you enjoyed your stay. We hope to see you again in the future.

10/10 - 훌륭해요

Hussain

2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 9일
Thank you so much for the 10 stars and we are so happy that you enjoyed your stay with us and do hope to see you again in the future.

8/10 - 좋아요

colleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Come to visit daughter at school frequently and have stayed here numerous times. Great place dollar for dollar.
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 8일
Thank you so much for the great review and feedback and we are so happy that we are your go to hotel. We look froward to seeing you come back again.

6/10 - 괜찮아요

William

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Breakfast quality awful. Coffee machine coffee terrible. No cleaning of rooms without customer request is great for corporate profit, sometimes good for environment, but not great for a hotel with higher aspirations.
2023년 11월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 11월 6일
We are deeply sorry you were not happy with the breakfast for it is the same all over. The nescafe machine is new. And the request to clean rooms has nothing to do with profit but does have in finding people who want jobs.

2/10 - 너무 별로예요

Jeffrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived Wednesday and room wasn't cleaned or sheets changed for six days! Despite my daily requests to clean the room and give me towels my requests were ignored. At checkout they said they'd comp one night for my trouble, but no-they lied again and I paid full price for a dirty hot mess. Stay away it's not what it used to be!!!
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 11월 5일
Thank you for your review but if you would call the hotel and realized you were a no show and you were refunded the full amount not the 1 night room and tax you should have paid which was a total of 251.43. We are sorry that you felt you had a bad experience for you had 4 reservations and only cancelled two.

10/10 - 훌륭해요

MICHELE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff!
2023년 10월에 13박 숙박함
답변 제공: Guest Services 님, 2023년 11월 5일
Thank you Michele for the 5 stars and we are very happy you had a great stay with our hotel and hope to see you back soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We've stayed here on a number of occasions and have been satisfied.
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 1일
Thank you for your review and feedback and we are happy that you have stayed with us and continue to do so. We love our repeat guest and hope to see you again soon.

10/10 - 훌륭해요

Doug

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to appointment I had
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 11월 1일
Thank you so much for your review and we are happy that we were close to your appt and do hope to see you again in the future.

10/10 - 훌륭해요

Ember

2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 28일
Thank you so much Ember for the 10 stars and we are delighted you had a great stay with us and do hope to see you again in the future.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I really liked the layout of our suite. The bathroom mirror is really nice. We will probably come back in the future. It's very close to my parents house. The property is needing some work as the wall paper is peeling a little bit showing some signs of aging. The breakfast staff was very pleasant and so was the young lady at the desk. We stayed here last year and it had pretty much the same construction going on limiting parking.
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 25일
Thank you for your review and we have noted the room you were in and placing that on our list. Thank you for the kind words for the staff and we do hope to see you again.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious suite for a great price.
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 23일
Thank you so much Charles for the 10 stars and wonderful review and we are very happy that you had a great stay with us!!

8/10 - 좋아요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 22일
Thank you so much for the 8 stars and we do hope you have enjoyed your stay with us.

8/10 - 좋아요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 13일
Thank you so much for the 8 stars and we do hope you have enjoyed your stay with us.

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Truly enjoyed the stay. I recommend to all! Loved the room design.
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 13일
Thank you so much for the great review and feedback and we are very happy you had a great stay with us and do hope to see you again in the future.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 11일
Thank you so much for the great review and we are very happy you had a great stay with us and look forward to seeing you in the future.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 10월 9일
Thank you so much for the review and we are happy you had a great stay and do hope to see you again in the future.

10/10 - 훌륭해요

June

2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 27일
Thank you for the 5 stars and we are very happy you had enjoyed our hotel. We hope to see you again soon!

8/10 - 좋아요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice budget hotel. Rooms are big and well furnished. It's not five star hotel things as thing are a little worn here and there but it's a good value. I gladly stay here again.
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 6일
Thank you so much for the great review and we are under renovations that is the reason for the pods in the parking lot. We do hope to see you again in the future.

8/10 - 좋아요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good except for the bathroom. The shower door often opened on its own while I was taking a shower. The shower head also dripped loudly and constantly. I had to keep the bathroom door shut so that I could sleep. The service was very good. They young lady behind the desk was super nice and helpful. She deserves a raise!
2023년 9월에 5박 숙박함
답변 제공: Guest Services 님, 2023년 10월 5일
Thank you for your review and feedback and seeing that you stayed for 5 nights we hope that you would have changed your room we are deeply sorry that you had these issues and we are going to fix them right away. We are happy that our staff was great and thank you so much!