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"Our experience at Grand Sirenis was absolutely incredible from start to finish. The resort itself is beautiful, but what truly made our stay unforgettable was the exceptional team who went above and beyond in every way. A special thank-you to Juan from Guest Services, whose warm personality and genuine care set the tone for our entire trip. Juan was always ready with helpful recommendations, and a friendly smile. He made us feel welcomed and valued every single day. The Concierge team—Leo, Aldais, and Icela —deserve praise as well. Their professionalism and attention to detail were outstanding. Whether we needed dinner reservations, activity planning, or just a bit of guidance, they handled everything flawlessly. Their knowledge, kindness, and dedication truly elevated our experience. The food options were another highlight of our stay. From delicious buffet selections to a variety of specialty restaurants, there was always something amazing to enjoy. Fresh ingredients, great flavors, and plenty of choices made every meal something to look forward to. Whether we wanted a quick bite or a full dining experience, the resort offered fantastic options for every taste. From the beautiful surroundings to the exceptional service, Grand Sirenis exceeded all expectations. We left with wonderful memories and can’t wait to return. If you’re looking for a resort where the staff makes you feel like family, this is the place!"

"Amazing! Good time with good vibe"

"Service good and staff very friendly and helpful. "

"The pool was a little Cold hot tub and beach were clean and well staffed. "

"Lovely stay . I personally enjoy the daily yoga with Hiram. This is our 1th visit here . Home away from home "

"Excellent "

"Staff were extremely accommodating and welcoming. Room was always clean and fridge stocked. "

"I was here 15 years ago and I still love the place! So much to do and see, great staff & rooms. Would recommend "

"This was our first visit to Tulum and we will definitely be back! The service at this resort was 5 star (especially Alfonzo at the preferred beach), rooms beautiful and well cared for, the food/drinks were fantastic along with prompt room service on any request. We loved how secluded this resort was with miles of beaches to explore. We look forward to bringing our kids with us next trip!!!"