노트북 작업 공간, 침대 시트

모텔 6 코들레인, 아이다호 여행 후기

2 out of 5
모텔 6 코들레인, 아이다호
610 W Appleway Ave, Coeur d'Alene, ID

이용 후기

6.8
평점 10 - 훌륭해요. 1003개 이용 후기 중 234개" "
평점 8 - 좋아요. 1003개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 207개" "
평점 4 - 별로예요. 1003개 이용 후기 중 123개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 131개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Samantha

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Samantha, We appreciate you choosing our hotel for your stay. Should you have any concerns or feedback, please feel free to reach out to us directly so we can address them accordingly. We hope to welcome you back in the future for an even better experience.

2/10 - 너무 별로예요

Katelyn

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Piss poor performance
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Katelyn, We're disappointed to learn of your experience and regret any inconveniences. Your feedback is valued and will be shared with the team for future improvement.

10/10 - 훌륭해요

Erin 님, CdA

2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 24일
Hello Erin,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 - 별로예요

Elexis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady that checked us in was extremely rude. I got a non-smoking room butnit smelled of Marijuana and cigarettes to the point of me throwing up because i have allergies to that. The blankets smelled like cigarettes as well and seem to have not been washed. The floor was sticky in some areas. The shower floor is absolutely disgusting. We found a used condom under the towels by the sink. Just awful. I can see why no one likes this place. If i could get my money back i would.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Hello Elexis,We apologize for the disappointing experience you had during your stay. We take all feedback seriously and will address your concerns with our team to ensure this is an isolated incident. It's important to us that all guests feel comfortable. We encourage you to reach out to our management directly to discuss your concerns further. Thank you for sharing your feedback with us.

10/10 - 훌륭해요

Jodi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and quaint
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Jodi,We're delighted to hear that you enjoyed the peaceful ambiance of our hotel. Your feedback is greatly appreciated! We hope your stay was restful and look forward to welcoming you back soon.

8/10 - 좋아요

John and Marcia

No Bible in the room. No coffee. Very sparse but clean. Good price. Friendly folks at reception desk.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello John and Marcia, We appreciate your feedback and are glad you found your room clean and the staff friendly. Your comments will help us improve and we hope to welcome you back for an even better experience.

4/10 - 별로예요

Eugenia

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had requested nonsmoking room. The toilet was dripping water. Our room key was deactivated the first night we were there. The second day when we returned to our room, house cleaning came in. The trash was emptied, towels were rolled back but dirty towels were not replaced, bed was not made. There was no tissue box. There was a small rod with hangers but it was over the refrigerator and microwave so had to move clothes when we wanted to use microwave. We appreciated having a refrigerator, microwave and hairdryer. It was nice to have billards bar walking distance and coffee shop.
2024년 4월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Eugenia, We're sorry to hear about the inconveniences you encountered during your stay. We appreciate your feedback, and we will use it to improve our services. We're glad you enjoyed the amenities and nearby attractions. Please feel free to contact our management team to further address your concerns.

2/10 - 너무 별로예요

Alexandra

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Alexandra, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any specific feedback to help us improve.

8/10 - 좋아요

Dianne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The room was very clean and looked newly renovated. Shower was very easily accessible and safe for a disabled person. The room heated up very quickly after we arrived. Appreciated convenient electrical outlets for hair dryer and phone charger. Receptionist upon our arrival was very unfriendly. Her customer service very poor. No excuse for that! Did not feel welcomed at all. Why was it necessary to copy our driver’s license and what is done with that information?
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Dianne, We are delighted to hear that you enjoyed the cleanliness and accessibility of your room, as well as the convenience of the electrical outlets. We regret to learn of your experience with our receptionist and appreciate your feedback. Guest identification may be requested for security purposes, and your privacy is important to us. Your concerns will be shared with the appropriate team members for review.

6/10 - 괜찮아요

JohnPeter

좋아요: 직원 및 서비스
Asked for a non-smoking room but the room I received still smelled like cigarettes and weed. Staff was friendly and the room itself was clean overall.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello JohnPeter, We are glad to hear that you found our staff friendly and the room clean during your stay. Your feedback about the room odor has been noted, and we will address this with our housekeeping team to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Debra 님, Kirkland

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Debra, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns.

10/10 - 훌륭해요

Cinthia 님, Harrison

좋아요: 청결 상태, 직원 및 서비스
Place was affordable and service good.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Cinthia,We are pleased to hear that you found our hotel affordable and enjoyed good service during your stay. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness and freindlness of staff. I have no complaints at all.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Bob,We're delighted to hear you had a positive experience with our cleanliness and friendly staff. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back in the future.

8/10 - 좋아요

John

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
mostly good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello John,We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. Your comments will help us continue to improve our services to provide a more memorable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

2/10 - 너무 별로예요

Anne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our "non-smoking" room smelled strongly of smoke, I heard terribly screaming outside of our room around 1:30 am, and the surrounding area was super shady. If you're looking for a budget stay and you're not a chain smoker, DO NOT choose this one!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Anne, We apologize for any inconvenience you experienced during your stay and regret that it did not meet your expectations. We take all feedback seriously and will share your comments with our team for further review and improvement. Thank you for sharing your concerns with us.

8/10 - 좋아요

Tanya

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall pleasant experience. Front desk girl was really sweet and helpful. Rooms are small but the price is right. Beds were comfy. Located close enough to everything. Close to downtown without the high price tag.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Tanya,Thank you for sharing your positive feedback with us! We are delighted to hear that you found our front desk staff helpful and enjoyed our cozy rooms with comfortable beds. Our convenient location near downtown offers great value for our guests. We appreciate your comments and hope to welcome you back in the future.

8/10 - 좋아요

Philip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They really need to get the sign by the road fixed. At night when you come in you can’t hardly see where to turn into the property
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Philip, Thank you for sharing your feedback regarding our sign visibility at night. We appreciate your observation and will certainly take it into consideration for future improvements to enhance our guests' experience. Your input is valuable to us as we strive to provide the best service.

8/10 - 좋아요

Jerade

2024년 1월에 7박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Jerade,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a great experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 - 훌륭해요

Linda

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Linda,Thank you for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your visit. We hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean rooms
Clean rooms. Extended stay but moved to a room with fridge & microwave.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Candace,Thank you for choosing to stay with us and for taking the time to provide feedback. We're delighted to hear that you found our rooms clean and comfortable. As an extended stay guest, we strive to accommodate your needs and are glad that we were able to move you to a room with a fridge and microwave. We appreciate your valued feedback and hope to welcome you back again in the future.

8/10 - 좋아요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wish it had a microwave and fridge but that is why it is the price it is. Otherwise it was an easy in easy out place to stay.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Christine,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the room amenities. We understand that the absence of a microwave and fridge may have been inconvenient for you. We strive to provide a comfortable and affordable stay for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Wendy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Restful sleep
Always a nice rest
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Wendy,Thank you for choosing our hotel for your recent stay. We appreciate your kind words about the rest you had with us. We strive to provide a comfortable and enjoyable experience for all our guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

2/10 - 너무 별로예요

ronald

별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello ronald, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to us directly so that we can address any specific issues you may have encountered. We value your feedback and would like the opportunity to make it right. Please contact our guest relations team at your convenience.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean, bedding in good shape. Friendly front desk.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Rebecca,Thank you for taking the time to share your positive experience regarding the cleanliness, bedding, and friendly front desk staff. We truly appreciate your kind comments and are delighted to hear that you had a pleasant stay. We strive to maintain high standards, and we look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Dean,Thank you for your feedback regarding our staff. We are delighted to hear that you found them to be nice during your stay. Our team takes pride in providing friendly and helpful service to all our guests. We appreciate your kind words and hope to welcome you back in the future for another pleasant experience.

6/10 - 괜찮아요

Gloria

2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Maximilian

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Maximilian,Thank you for choosing our hotel for your stay. If you have any feedback on your experience, please reach out to us directly so we can address any concerns. We value your input and hope to welcome you back in the future for an improved stay.

2/10 - 너무 별로예요

Tyson

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Heather

출장 여행
별로예요: 청결 상태
The room had a horrid smell, kept the door open to air it out. Urine on the toilet seat. Towels were dingy gray, and had the horrid smell of the room. I think it’s the ac/heater unit producing the smell. It was a mix of cigarette smoke, sweat, and musty odor. I can’t complain too much, you get what you pay for. But pee from the last guest still on the toilet seat - that’s disgusting.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Dear Guest,Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

8/10 - 좋아요

Rachiel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needed more than 2 pillows but we didn't ask either. Very clean. Just perfect for our very short over night stay.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive an appreciating rating from our guests. We are glad that you had a pleasant stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needed Wi-Fi
Wi-Fi did not work. Only got a shrug when informing desk
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Marsi

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The sign needs to be illuminated off the street. It's hard to find it in the dark
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 21일
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 - 괜찮아요

Isaiah

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Rachel 님, San Antonio

연인과의 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lady at desk at night was rude
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Dear Guest,I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

10/10 - 훌륭해요

Gordon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Full value for quiet stay
Perfectly comfortable in Motel 6 style. Excellent value for price.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 1일
Dear Guest,Thank you so much for taking the time to share your feedback! We're delighted to hear that you found your stay with us at Motel 6 to be perfectly comfortable and an excellent value for the price. Our team works hard to provide a pleasant experience for all our guests, and it's great to know we hit the mark for you.We look forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

Lisa

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Hi Lisa,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The night staff was very friendly and helpful!!! The room was clean! The morning staff was friendly as well!
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 24일
Dear Guest,Thank you for sharing your positive experience! We're delighted to hear that our night staff and morning staff were both friendly and helpful, and that you found your room to be clean. We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!

10/10 - 훌륭해요

Brenda

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 24일
Hi Brenda,Thank you! We're glad to hear you enjoyed your experience. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Laurie

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 19일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and simple!
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 9일
Hi Randy,We're glad to hear that you had a quick and straightforward experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another hassle-free visit in the future.

8/10 - 좋아요

Lexi

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 6일
Hi Lexi,We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.

6/10 - 괜찮아요

Elsa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Stayed here before, this time was better than last time.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 4일
Dear Guest,Thank you for choosing to stay with us again, and we're delighted to hear that your recent stay was an improvement over your previous visit. We value your loyalty and hope to continue exceeding your expectations with each stay.

10/10 - 훌륭해요

Erica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk worker was hilarious!
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 3일
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 - 좋아요

Kelsey

2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 31일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was perfect
2023년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 29일
Dear Guest,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 - 너무 별로예요

Trisha

별로예요: 직원 및 서비스, 편의 시설/서비스
I didn’t even stay! I wanted to but I feel the staff was being unbelievably lazy. I checked in at 2pm and the lady at the front desk told me they only had a smoking room available, l told her I didn’t reserve a smoking room. She then says to come back at 3pm for check in and a regular room would be available. Ok fair enough. I came back again at 3:30 pm this time it’s a different lady and again they only have a smoking room available. That is not what I reserved!!!! And now I’m told to come back at 7 or 8 pm and a room “might” be ready. I look around and there are two cars in the parking lot, the place is empty. Why is a room not ready? I’m not staying around till 7 or 8 pm for a room that might be ready. I canceled the room and moved on to plan B. Lazy!!!
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 29일
Hi Trisha,The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Denise

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 29일
Hi Denise,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.