숙박 시설 내 편의 시설/서비스

코트야드 콜로라도스프링스 사우스 여행 후기

3 out of 5
코트야드 콜로라도스프링스 사우스
2570 Tenderfoot Hill Street, Colorado Springs, CO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 567개 이용 후기 중 287개" "
평점 8 - 좋아요. 567개 이용 후기 중 185개" "
평점 6 - 괜찮아요. 567개 이용 후기 중 55개" "
평점 4 - 별로예요. 567개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 567개 이용 후기 중 20개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

손승보 님, 대전

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
후기
매우 깨끗하고 안락했던 점은 정말 맘에 들었습니다. 방안에 냉장고도 있고, 다리미도 있고 해서 유용하게 사용했습니다. 다만 전자레인지는 우리가 묵었던 방엔 없고 1층 로비에 공용으로 있었는데 이 점은 불편했습니다. 아침 식사가 무료가 아닌 점도 여행비 절약면에 있어선 아쉬웠습니다. 렌트를 했기 때문에 근처 신들의 정원이나 pikes peak 에 가기엔 별 어려움이 없었습니다. 30분 정도면 충분히 갈수 있었습니다.

4/10 - 별로예요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Thank you for sharing your feedback, Michael.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

2/10 - 너무 별로예요

Amanda

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hello.... I'm sori i don't mean to complain. But this is horrible i need some one to call me please this is too crazy. We stayed this last weekend 2/24-2/25, they gave us 2 beds that we didnt fit in and they didnt care.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Amanda, we regret to hear about your less than satisfactory experience. We understand your concerns about the bed size accommodation and assure you that guest comfort is our priority. It's unfortunate that you felt your needs were not met. Unfortunately due to your booking being made on a third-party platform we were unable to alter your reservation from what was originally booked as all king bed rooms had been sold.

10/10 - 훌륭해요

Alisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Alisha, we're thrilled to know that your stay at Courtyard by Marriott Colorado Springs South met your expectations. Your five-star rating speaks volumes about your experience. We can't wait for your next visit. Safe travels!

6/10 - 괜찮아요

cindy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Family Christmas
We asked for joining rooms was told they would try If not they could get us next door to each other Did not happen The hotel was pretty empty so we figured since we had kids and grandkids they would have been more accommodating Then we have never paid for parking It was $10 for an open parking lot On a good note the beds were very comfortable
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Cindy, it seems you had mixed experiences during your visit. Ensuring proximity of rooms for families is indeed one of our focus areas, and we regret any oversight on this occasion. We empathize with your concerns about the parking. On the plus side, we're glad to know the comfort of the beds met your expectations. Your feedback is paramount and we will certainly use it to enhance our future guests' experiences. Thank you for posting your thoughts, and we hope to get another chance to impress you.

10/10 - 훌륭해요

Sheri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Sheri, it's wonderful to hear from a satisfied guest! We thank you for taking the time to rate Courtyard by Marriott Colorado Springs South so highly. Our team looks forward to welcoming you back in the future for continued great experiences!

4/10 - 별로예요

Dick

좋아요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Dick, it appears that your stay left significant room for improvement. We appreciate your feedback and our team is committed to improving future experiences based on it. We would value the opportunity to welcome you back and strive to meet and exceed your expectations.

4/10 - 별로예요

Kyle

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty carpets, sink and toilet didnt drain or flush. I killed three spiders in the room, wasnt informed that you had to pay for continental breakfast which didnt matter because the staff didnt show up to put it out the two mornings there. Couldn't pay me to stay here again
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Kyle, we regret to hear about the inconveniences you experienced during your stay, particularly with regards to cleanliness and maintenance. Our team is usually known for good housekeeping and your situation appears to be an exception. Also, we understand the confusion regarding the breakfast. We will take your feedback into account to further improve our communication about these services. We really appreciate you bringing this to our attention as we continually strive to enhance our guest experience. Your feedback is crucial, and we hope to have the opportunity to welcome you back for an improved experience.

10/10 - 훌륭해요

Juan

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk lady was very nice and helped a lot...dont remember her name but we got there around noon on saturday and she was working that shift.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Juan, it's wonderful to hear that you had a pleasant experience at Courtyard by Marriott Colorado Springs South. Your kind mention of our efficient front desk colleague is much appreciated. We're glad they made a positive impact on your stay. We hope to welcome you back in the near future.

2/10 - 너무 별로예요

Pauline

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool not available Hard, hard bed;Walmart bedding Black mold in shower Tiny sink area No balcony Lukewarm fridge No sweets at store area to purchase Needs some major upgrades!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Thank you for taking the time to submit this feedback, Pauline.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

10/10 - 훌륭해요

Crystol

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Crystol, thank you for your high rating of Courtyard by Marriott Colorado Springs South. We can't wait to welcome you back again on your next visit. Your support is greatly appreciated.

10/10 - 훌륭해요

Dominic

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Dominic, it's delightful to hear you regard Courtyard by Marriott Colorado Springs South as a great place to stay! We cherish your vote of confidence and eagerly await your next stay with us.

10/10 - 훌륭해요

JaShawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
JaShawn, thank you for giving Courtyard by Marriott Colorado Springs South a perfect rating. We're thrilled to know that we exceeded your expectations. Your satisfaction is our ultimate reward. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Margaret Parker

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and updated.
답변 제공: Customer Service 님, 2023년 9월 27일
Margaret, thank you for sharing your experiences at the Courtyard by Marriott Colorado Springs South. We are delighted to learn you appreciated the pristine and modern aspect of our hotel. It's wonderful guests like you who inspire us to keep striving for excellence. We hope to welcome you back soon!

10/10 - 훌륭해요

Amber

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't know this hotel accepted pets. I had a hard time breathing and swollen eyes. They didn't have any allergy medicine that you could buy. The front desk receptionist had some in the back for employees. The room had a bad smoke chemical smell.The water pressure in the sink was almost none. However the shower was fine. I had them move me to another room. Still chemical smell but less allergies. The room next store was loud fighting you could hear everything.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 23일
Amber, we appreciate your feedback. It's unfortunate to hear about the difficulties you experienced regarding the room ambiance and neighboring noise. Your comfort is our main priority, and we are sorry it appears we fell short on your stay. We hope to have another opportunity in the future to provide you with an improved experience.

10/10 - 훌륭해요

susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Service
Excellent customer service from every employee. Clean, quiet, convenient and affordable!
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 30일
Susan, it's wonderful to hear your experience at Courtyard by Marriott Colorado Springs South was excellent. We're thrilled our team members delivered the exceptional service we strive for and that you appreciated our clean and quiet environment. We look forward to your next visit.

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 25일
Julie, thank you for leaving a 4-star rating for Courtyard by Marriott Colorado Springs South. We appreciate your choice to stay with us and hope to extend our warm service to you on any future visits.

10/10 - 훌륭해요

irma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall was nice
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 7일
Thanks for sharing this perfect rating, Irma!We're thrilled to hear you enjoyed your stay at Courtyard by Marriott Colorado Springs South! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Melody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very comfortable room, bed felt just like mine at home. Very clean and inviting.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Hello Melody,We're thrilled you found your room at Courtyard by Marriott Colorado Springs South to be comfortable and inviting, mirroring the coziness of your own home. It's fantastic to know you appreciated the cleanliness. We look forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Robert

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 11일
Thank you for the great rating, Robert!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard by Marriott Colorado Springs South! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Building under repair. No pool. No lobby restrooms. Plumbing issues. Had to move rooms. Still more plumbing issues.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 9일
Thank you for taking the time to share your feedback, Scott.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward.We hope you allow us the chance to share a more positive experience with you soon.

6/10 - 괜찮아요

Cesar

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First, I didn’t get the room I booked which was very disappointing. Secondly, the pool & ice maker on both 1st and 2nd floor didn’t work. And finally, the laundry was also out of order.
2023년 6월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 7월 9일
We appreciate the feedback, Cesar.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Mayela

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Oscar

2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 28일
Thanks for the amazing rating, Oscar!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard by Marriott Colorado Springs South!

10/10 - 훌륭해요

Alisha

2023년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 15일
Thanks for the outstanding rating, Alisha!We're delighted your time at Courtyard by Marriott Colorado Springs South was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 - 별로예요

Lacy

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
Towels & washcloths were dingy and discolored, since I have to share how many guests are staying I the room, The least you could do is have enough towels, what’s clothes, sheets and pillows for everyone. Thermostat was set to warm. Swimming pool wasn’t heated.
2023년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 3월 27일
We appreciate the feedback, Lacy.We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 - 훌륭해요

Alfredo

2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 4월 14일
Thank you for the fantastic rating, Alfredo!It's outstanding you had such a wonderful experience at Courtyard by Marriott Colorado Springs South. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Arely

2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 4월 9일
Thank you for the 5/5 rating, Arely!It's excellent you enjoyed your time at Courtyard by Marriott Colorado Springs South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 - 별로예요

Samuel

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 29일
We appreciate the feedback, Samuel.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

Linda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Staff has been friendly but our room wasnt cleaned well and no towels, no hair dryer. I felt like I was constantly calling the front desk for things which they were very friendly about but it got old calling once I kept realizing what was missing from the room. Also the hotel is under construction currebtly which I wasnt prepared for. Overall not a terrible experience but could have been better
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 29일
We appreciate the feedback, Linda.We're happy you had a pleasant stay with us despite our housekeeping services and construction not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward.We do hope to host you again soon for a more positive experience.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Ronda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. They had construction on the front entrance, so that was the only nefative. I am sure it will be lovely when that is completed.
2023년 1월에 2박 숙박함

8/10 - 좋아요

Sherri

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 1월에 1박 숙박함

8/10 - 좋아요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스
Nice

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was great, however i was a little disappointed that it stated they had a hot tub. There isnt one but the pool was heated pretty nice.
2022년 12월에 2박 숙박함

8/10 - 좋아요

Soma

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Jody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spacious.
2022년 11월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Chris

2022년 10월에 1박 숙박함

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Front desk service was great.
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Amano

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room looks good . During the booking it said to be Mountain View but not . The shower doesn’t work and we asked the staff but not cooperative enough to fix it . Glad we stay there only for one night.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
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2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Jacob

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
4th of July weekend
Excellent personal and friendly service. Pack Bennett, asst manager went over & beyond to make us feel welcome & accommodate our needs.
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in was BAD… took 3 rooms as first two were occupied!!!
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OuickStay
Room was clean, well appointed. On line the pet fee said $25 but at checkin they said $75. I informed them of what was on line and they gave me the lower charge.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Desiree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fair experience but not what I expected
The room was comfortable and clean and the staff was friendly. The pool had been drained the day prior to my stay and after two days was still only 65 degrees so part of the reason for booking was unavailable. I also chose this property for the in-room whirlpool tub and if these are only in specific rooms it was not listed that way. Finally, my reservation was changed by the property (cancelled through Hotels.com and rebooked internally) so that I did not earn rewards for my stay.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DJ was very friendly and accommodating
2022년 3월에 3박 숙박함