2/10 - 너무 별로예요
Mark
가족 여행
2026년 1월 14일
별로예요: 직원 및 서비스
Worst hotel customer service I have ever experienced. Booked through hotels.com but they (this Tru location) said since their system wasn't operating well that they had no record of my reservation and refused to help in any way. Simply said for me to contact Hotels.com, even though I could show them the reservation on my phone (and it was clear by the parking lot they had tons of rooms available). Had to jump through a ton of hoops and threaten legal action to get my money back. Put a black mark on our whole vacation and soured us on Tru and the whole Hilton brand.
Mark
2025년 12월에 1박 숙박함