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Reviews of Travelodge - Columbus

2 out of 5
Travelodge - Columbus
1551 West Broad Street,, Columbus, COU

Reviews

3.8
Rating 10 - Excellent. 2 out of 117 reviews" "
Rating 8 - Good. 8 out of 117 reviews" "
Rating 6 - Okay. 21 out of 117 reviews" "
Rating 4 - Poor. 30 out of 117 reviews" "
Rating 2 - Terrible. 56 out of 117 reviews" "

4.2/10

Cleanliness

4.4/10

Staff & service

2.0/10

Amenities

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lights burnt out so as I turned on, the floor was bouncy and uneven , little musty smell. Need to go next door to check in and was too tired to go back to ask about the lights. Just left off for my stay
Stayed 2 nights in Nov 2018

6/10 Okay

Ryan, Columbus

Even though we got a smoke free room, it still smelled as though it had been smoked in.
Stayed 1 night in Nov 2018

2/10 Terrible

Humi, Columbus Ohio

Disliked: Cleanliness, staff & service
Staff was rude and the location was unsafely. Overall Staying there is uncomfortable.
Stayed 1 night in Nov 2018

4/10 Poor

Vera

Disliked: Cleanliness, property conditions & facilities
Won't stay again
The room was a good location, the cleanliness was not so good.
Stayed 1 night in Nov 2018

8/10 Good

Kurt, Columbus, Ohio

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, I was happy with the hotel. The only thing was when we showed up there was no one working the counter; because the employee was also working the counter at the hotel across the street. Apparently, they own both hotels.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The front desk clerk was really friendly. There were beads from a child’s necklace in one of the beads when we in made it. There were roaches in our room.
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Room comfort
Less than par
The workers were friendly enough but was told to come back at 3pm because that’s when the check in time is. The motel looked empty. GPS told me to park and walk the rest of the way but I found how to get to it on my own. I came back at 3 pm and no one was in office. A nice guy came by 5 to 10 minutes later to check me in but had to call someone to tell him how to check me in. He said none of the rooms were ready still and had to go talk to the housekeepers. The local area was much worse than I could imagine. Didn’t feel safe at all. Room from outside looked scary to me but opening up the door it was surprisingly kept nicely. However the bed was lumpy and not comfortable.
Stayed 1 night in Oct 2018

4/10 Poor

Faduma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth
Nastiest run down excuse for a hotel I have ever experienced. Burn holes in the bed comforter, advertised cable but tv only got 3 channels, worst thing was the smell of smoke mixed with the smell of basically dirty people that don’t take care of themselves made the worst smell imaginable. Retired pd officer here and it reminded me of most of the filthy places I had to enter on calls for service. Non smoking room supposedly also. I would have been better off sleeping in my vehicle. Avoid this hotel and this area if at all possible
Stayed 1 night in Oct 2018

4/10 Poor

Lyndsy

Disliked: Staff & service, property conditions & facilities, room comfort
Never again.
The service was awful. We waited for 15 minutes to see someone to check us in. After calling two different numbers, the receptionist pulled up in her car, finished her phone conversation and then unlocked the door for us. Our comforter was so stained. The bed had pieces of metal sticking out on the bottom and it was rather dangerous. We requested a new comforter and was brought something that looked like a curtain. The shower would not drain. The peephole was broken and toilet paper stuffed in it to keep the air out. We knew not to expect much from the price/reviews but I was shocked by the service and just overall lack of pride in the facility. Pay the extra money and stay somewhere else.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
So this is a cheap hotel. You have to understand you're going to get cheap accommodations. The bed wasn't great & the comforter smelled - but I went and asked for a new one and they brought one in less than 5 minutes. The staff was nice & welcoming. The floor in the bathroom was kind of sinking in next to the tub, the door kinda looked like it had been kicked in at some point, and the dead bolt didn't lock.... but overall, for a one night stay it could've been worse. It was clean, convenient, affordable, and the people made it better.
Stayed 1 night in Oct 2018

6/10 Okay

Bill, Lexington VA

Liked: Cleanliness, room comfort
Close to downtown area but also not in a good neighborhood. Drive going to motel had huge potholes. We were the only people staying at the hotel. Empty buildings surrounded it and signs stating not responsible for stolen items in cars.
Stayed 1 night in Sep 2018

6/10 Okay

Tasha

Liked: Cleanliness
Disliked: Property conditions & facilities
broken door...Reservation not saved by the website
The room was clean no issues there however the door you can tell had been broken into several times.. Had to shoulder punch it a few times to get it opened every time... When we went to do our initial checking we were told they didn't have our reservation that I had to call the website I booked with making us concerned that we didn't have a room. After they confirmed it they told us they only had a room with two bed witch was fine we only needed one but if it had been the other way around and we needed two and only one was available because the reservation wasn't sent from the website to the hotel things would have been bad... Somewhere along the lines communication between these two are not being met...
Stayed 2 nights in Sep 2018

10/10 Excellent

collisha

Great place
Very nice experience very clean and peaceful
Stayed 1 night in Aug 2018

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Clean, quiet, good price.
Stayed 1 night in Aug 2018

2/10 Terrible

Brianna

Disliked: Staff & service, property conditions & facilities
Terrible
We came in on a Friday due to a buisness event that Saturday. We booked until Sunday. When we came back after the event Saturday, we were locked out of our room. Office wasn’t locked when we went to get a new key and had to wait 10 Minutes for some one to come out of the hotel next door, who also was rude. Also room was not worth the $150 we spent for 2 nights.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This property was absolutely disgusting. People were doing illegal activities in the parking lot, the hotel room smelled like smoke, and the sheets had burn marks and bugs. However, when we complained the lady at the front desk immediately refunded us our money. The staff was the only decent part of our experience here.
Stayed 1 night in Aug 2018

4/10 Poor

Sarah, Union, KY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Pretty bad, was overcharged and the shower was the worst I’ve ever had in a hotel. Shower head DEFINITELY needs fixed.
Stayed 2 nights in Jul 2018
Response from Brand Experience Team on Aug 2, 2018
Dear Sarah, We apologize for any misunderstanding that may have occurred during your recent stay with regard to the transaction issue you describe. Please know that the maintenance conditions you experienced are atypical to Motel 6 standards for quality and we apologize for your unpleasant say as a result. We encourage you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.

4/10 Poor

Jessica

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overnight stay
It wasn’t bad for what was paid, so it was as expected. Bed was comfy and shower was nice.
Stayed 1 night in Jul 2018
Response from Brand Experience Team on Aug 2, 2018
Dear Jessica, Thank you for taking the time to post your review. We sincerely apologize for your unpleasant stay due to the inconveniences you experienced. We invite you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.

6/10 Okay

Chrissy, Sarasota FL

When traveling often on a budget we tend to stay at Motel 6's often. The facility was average. However please be aware that the neighborhood is VERY bad. So much so that when walking out the door the police on bicycles asked if we were ok and if anyone was bothering us. I am not judging anyone's situation in life but I would think twice about booking here if you or your family are uncomfortable in these situations.
Stayed 3 nights in Jul 2018

8/10 Good

Tyler

Good cheap hotel, but sketchy area
Stayed 1 night in Jun 2018
Response from Sonia on Jun 28, 2018
We would like to thank you for choosing our renovated property to stay during your time of travels. We hope to have you again while you travel through Columbus.

2/10 Terrible

Chris, Columbus ohio

Disliked: Cleanliness, staff & service, room comfort
I asked for a king sizes bed and got 2 twins. I was given a pre occupied room at first but later corrected. All night i heard kids running and screaming in the halls. And dogs in the halls barking. A/c unit never pumped out cold air and it sounded like death. There were cigarette burns in rhe bed sheets. And no full sized towels
Stayed 1 night in Jun 2018
Response from sonia on Jun 30, 2018
We apologize for any inconvenience that you have had during your stay. We hope that you could give us another chance to make things better.

2/10 Terrible

Keith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Sonia on Jun 28, 2018
Thank you Mr. Keith for taking the time to put a review for us. We hope you stay with us again. We are sorry for any inconvenience that you might have had during your time of stay and for to make it better.

2/10 Terrible

Jamey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer Clear
I would have felt more safe in the nearby arby's parking lot.
Stayed 1 night in May 2018
Response from Sonia on Jun 28, 2018
We apologize for any inconvenience during your time of stay. We are sorry that you felt that way and understand the trouble it caused you. We are working with other business around us and the city to try and make a more better area. Please do give us another chance to make thing right for you. Thank you.

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience of my life
This was the worst experience of my life. They would not check us into our hotel They said they were overbooked. They had more than half the rooms vacant. They would not refund my money. There were people sleeping in their cars and ladies of the night all around. One guy kept moving a truck with a bunch of cars on it. He blocked us in and we could not let us leave for about 15 minutes. We found a better hotel down the road with less shady people. If you like druggies and hookers, then this is the place for you.
Stayed 3 nights in May 2018

2/10 Terrible

Brandy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Motel 6 . horrible rude
When we got there the room was dirty nasty they were painting the refused to move us into another room and then our neighbors the room right next to us was loud and really rude obnoxious from 8 p.m. until 2 a.m. they refused to do anything they refused to move us the only clean part in that hotel was the laundry room and the office oh and of course our bed was freshly made but all in all it was horrible never would we ever stay there again and we went there for Rock on the Range and was going to stay through until Memorial but due to the conditions of the room and the horrible neighbors and all in all our experience we refuse to ever go back there we found a great Hotel elsewhere
Stayed 1 night in May 2018

2/10 Terrible

MommaOf3Boys

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible area with rude staff
The area was a nasty place I ended up not even staying! I was scared being that I am pregnant and had my 2 children with me. The guy that answered the phone when I called was mean and rude while I asked questions! I found a much nicer hotel!!
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Desk was not manned when I arrived....had to wait 10 min for attendant to show....otherwise room was fine.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kiana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2018

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The staff was rude, no towels, room was dirty, had to wait an extra 25 mins for a room
Stayed 1 night in Mar 2018

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6 West Broad St
Out of all times I stayed here this was the best ever!!! I like the updates..the front counter lady is super nice and will accommodate any way she can

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t have our reservation in there system but luckily they had enough rooms but paid a lot more for them and it was not worth the money
Stayed 1 night in Feb 2018
Response from Brand Experience Team on Feb 21, 2018
Dear Guest, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience in the future.

2/10 Terrible

kay, columbus, ohio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude employees
Employees were rude. Very disrespectful. They tried to rip me off.
Stayed 1 night in Jan 2018
Response from Brand Experience Team on Feb 5, 2018
Dear Kay, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We strongly encourage you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.

4/10 Poor

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
I never took my shoes off because the floor was so dirty, went to Walmart and bought my own blanket, towel, and wash cloth. The pillow case had some sort of crusty body fluid on it. I did not sleep well, woke up in the middle of the night. The air conditioner smelt like it was burning when I turned the heat on. Outside of my door smelt like Body Odor.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ups and downs of a budget motel
Room was clean . Tub drain was broke . Smoke alarm chirped all night . Cigarette burn in bedspread . Room reaked of smoke . Staff was friendly . Kinda off the beaten path for a lodging but th convenience of food , laundry , gas made it worthwhile . Not a bad motel for the price . Served the purpose for a nights sleep .
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2017

4/10 Poor

Antonio R.

Liked: Staff & service, room comfort
the cigarette smell was very strong and I still could tell in spite of being a non-smoker so there was no guarantee that my room was non-smoking
Stayed 1 night in Sep 2017

4/10 Poor

kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2017

6/10 Okay

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
One night stay. A place to stay overnight. Kind of difficult to find, only 2nd class fast food nearby. Could have found better hotels for same or less. Won't stay there again.
Stayed 1 night in Sep 2017

2/10 Terrible

pass ut up

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has a lot of drug users here
Not many people were at the hotel and the ones that were looked like they were on drugs
Stayed 2 nights in Jun 2017

2/10 Terrible

diane

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is not for the faint of heart.
Polls in at 9 PM and there were no other car,not well lit,scary people walking around ,police car pulling out of parking and sirens going off while I was trying to check in.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
If your looking for a cheep place to stay this is it. You have every thigh you need. But it's a dive. Staff is friendly.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad area, will never stay in that area again. Bed was not comfortable at all.

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort