Pascal and Stephanie were excellent hosts and really went out of their way to make everyone feel welcome.
They were very helpful with advice on ski equipment hire, local busses and the ski bus.
Our flight was delayed, so we didn't arrive at the hotel until 2am. As reception is only open during the day, I had to phone the hotel to find out about the room key. A sleepy sounding Pascal answered and was very helpful, telling me where he had left the room key for us and how to find the room. When I got to the room I connected to the WIFI I found that he had emailed me earlier with all the details about the room and key location. In the morning I apologised for calling so late, but he just smiled and said that it was no problem.