"We stayed at this hotel for a cheer competition because it was recommended due to its proximity to the venue. Unfortunately, the stay was just okay.
When we first checked into our room, it had clearly not been cleaned. We took photos and immediately informed the front desk. There was dirt, hair, food crumbs, stained furniture, and some of the most unpleasant bathroom grout I’ve seen in a hotel. To their credit, the staff was accommodating and moved us to another room without issue
The second room was better, but it still was not what I would consider clean. There wasn’t even that fresh, cleaned-room feeling when you walked in. I’m not sure what cleaning products are used, but it felt more like surfaces had been touched up rather than thoroughly cleaned.
The property is undergoing renovations, so I understand some areas may not be at their best right now. However, cleanliness should still be a standard regardless of construction. The pool area could definitely use a deep cleaning and refresh as well.
The complimentary breakfast was basic but available, which was appreciated. The air conditioning worked well, and ice/ water were readily available throughout our stay.
Overall, this hotel lacked the quality and experience I typically associate with a Radisson, especially for a downtown location.
The staff handled our concerns professionally, and I appreciate that. However, the condition and cleanliness of the property would prevent me from returning."
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