โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
โOur 5 day stay was great. We loved all of the friendly, hard-working staff who helped us with many small requests. Beds comfortable, rooms so clean, hotel very secure and safes in rooms. The indoor attached valet parking was very convenient. Breakfasts are simple, so bring your own fruit or bagel toppings if you like those things. We also enjoyed a nearby restaurant for dinner.โ
โI had a good time, I loved the fact that communication was easy and constant. The room was nice, just a little detail, the shower was too close to the wall, everything else was goodโ
โBeautiful spot right in the heart of Astoria with plenty to do and eat! Thrilled with our stay. We felt very safe and comfortable and thereโs so much around that is walkable. We would absolutely stay again! โ
"It was a place where you could taste various breads and friendly staff. It was great because it was close to the subway and not too far from Manhattan."
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This hotel does not provide the level of service expected from a 4-star hotel. Overall, it is too chaotic and noisy, housekeeping is lacking, there is no coffee machine, and no water is provided."
