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Reviews of Hilton Orange County/Costa Mesa

3.5 out of 5
Hilton Orange County/Costa Mesa
3050 Bristol St, Costa Mesa, CA

Reviews

7.8

Good

Rating 10 - Excellent. 493 out of 1002 reviews" "
Rating 8 - Good. 176 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 99 out of 1002 reviews" "
Rating 2 - Terrible. 116 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at this Hilton. Rooms are comfortable. Dining options are great. This property has a pizza oven and has a variety of food options. Food is good. The bar and dining area is very nice. Good service. We stay here as often as possible when in the area.
Stayed 2 nights in May 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Thank you for being our guest. We hope to see you again soon.

10/10 Excellent

Anna, Santa ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 23, 2024
Thank you for taking the time to share your experience with us. We love seeing our guests smile. We look forward to seeing you again in the near future

10/10 Excellent

Mark Wayne, Howe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was just what i needed. I will stay there next trip to Costa Mesa.
Stayed 2 nights in Apr 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Thank you, Mark. We especially appreciate our returning guests.

10/10 Excellent

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, friendly staff...I like the bed most, I sleep well.
Stayed 2 nights in Apr 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Thank you Maria, we love making our guest happy. Thank you for taking the time to share your experience.We hope to see you again.

6/10 Okay

Fazel, Saratoga

Traveled with family
We had stayed in this property many years ago. We decided that my wife and my son would stay here for a couple of nights before joining us on a college campus visit. when they arrived, they were given a room that was near swimming pool generators/water treatment/etc. and room was extremely noisy. My wife called reception and asked to get a different room, the lady said no way. My wife went downstairs again and there was some other gentleman at the desk, my wife asked for a different room and the gentleman gladly obliged and gave her a different room. She was happy with the new room. Later she told me that the hotel has run down a lot since we stayed there last time (years ago), that there have been no updates to things there, and hotel looks outdated and old everywhere. I don't think we will stay in this hotel again (which sucks because this is my favorite location, near everything for us.)
Stayed 2 nights in Apr 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Fazel, Thank you for taking the time to share your experience with we regret that we failed to exceed your expectations. There are upgrades in the process. We hope in the future we get a chance to show you the True Hilton Experience.

4/10 Poor

Jennifer

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Power washed the front drive at 9pm at night. Couldn’t sleep and had very early meeting. Main areas are nice. Rooms are terrible, old dark and musty.
Stayed 1 night in Apr 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Jennifer, thank you for taking the time to share your experience with us. We regret that it was less that positive. Management has taken your comments seriously and has alerted the scheduling of such services. we are excited about the upgrades that have begun. Right now, it is infrastructure improvements. the rooms will come in the future.

10/10 Excellent

Edward

Stayed 2 nights in Apr 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Thank you for being our guest and taking the time let us know ou enjoyed your stay. We hope to see you again.

10/10 Excellent

Samantha, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service!
Stayed 1 night in Apr 2024

8/10 Good

Yukkuen

Traveled with partner
Liked: Cleanliness, staff & service
Parking was crowded and a bit flooded.
Stayed 1 night in Mar 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Yukkuen, thank you for taking the time to share your experience here at the Hilton Costa Mesa. The March rains did create some challenges. We hope to see you again and earn the 5 out of 5

10/10 Excellent

Yasha

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bedding, great staff
Stayed 2 nights in Mar 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Yashia, thank you for taking the time to share your experience with us during your March stay. We look forward to having you back.

2/10 Terrible

jesus, arvada

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly don’t recommend I left some boots and they went to go clean my room next thing I find out my boots were gone so don’t leave nothing behind or else it’ll get stolen
Stayed 3 nights in Mar 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
thank you for taking the time to share your thoughts with us. Please note that all incidences for loss are thoroughly investigated. It is unfortunate your books were not located.

10/10 Excellent

Juliana

Stayed 1 night in Mar 2024

10/10 Excellent

Augustine Buelna,

Stayed 1 night in Mar 2024

2/10 Terrible

kristen

Stayed 1 night in Mar 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 23, 2024
Kristen,Thank you for taking the time to share your experience with us during your April stay here at the Hilton Costa Mesa. We regret to that we failed to meet your expectations. We hope we will get another opportunity to show you the True Hilton Way

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Stayed 2 nights in Jan 2024
Response from Hilton Costa Mesa Rooms Coordinator on May 21, 2024
Ashely, thank you for your feedback regarding your March stay with us. We hope to see you again and earn the 5 out of 5 rating.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
There was fecal matter in the toilet in my room. Some areas of the parking garage were flooded. Other than that, all seemed great!
Stayed 1 night in Mar 2024
Response from Rooms Coordinator on Mar 7, 2024
Thank you for taking the time to share your experience with us. My apologies for the issue you encountered. I hope you will come back again and let us show you the true Hilton Way.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rooms Coordinator on Feb 22, 2024
Thank you for taking the time to share your experience with us. We love to see our guest enjoy their stay. We look forward to having your our guest again.

8/10 Good

Deny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rooms Coordinator on Feb 21, 2024
Thank you taking the time to share your comments on your recent stay. We are glad you enjoyed your stay. We look forward to seeing you again, and this time will make it a 5 out 5 experience.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Rooms Coordinator on Feb 12, 2024
Thank you for taking the time to provide feedback. We love to hear we exceeded your expectations. We look forward to having you back.

10/10 Excellent

Ariston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel to stay
Stayed 2 nights in Feb 2024
Response from Rooms Coordinator on Feb 7, 2024
Ariston, Thank you for the positive feedback. We hope to have you as our guest again soon.

10/10 Excellent

Bailee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Feb 2024
Response from Rooms Coordinator on Feb 7, 2024
Thank you for the positive feedback. Our mission is to make every stay the best. We hope to have you as our guest again in the future.

8/10 Good

Dennis, Washougal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking situation is inconvenient and expensive.
Stayed 1 night in Feb 2024
Response from Rooms Coordinator on Feb 5, 2024
Thank you for your feedback. This information will be shared with the management Team.

4/10 Poor

Marisol

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Rooms Coordinator on Feb 6, 2024
Thank you for taking the time to share your experience. Management takes all input positive and negative as training opportunities. We hope you will be our guest again, and let us show you the Hilton WOW.

10/10 Excellent

Melinda

Stayed 2 nights in Feb 2024

6/10 Okay

CHAU

Liked: Cleanliness, staff & service, property conditions & facilities
Will not stay here again.
booked under hotels.com and found it went through expedia. wanted to avoid booking through expedia and hotel staff did not know why. asked for hotel fee paid and staff didn't know or provide receipt. needed for expense. was giving room right by elevator. asked for away from elevator. had to walk through parking lot to get to hotel to get to room on 3rd floor. parked on top floor. inconvenient. parking was expensive. was not told of parking fee.
Stayed 1 night in Jan 2024
Response from Rooms Coordinator on Feb 5, 2024
Thank you for your feedback.

10/10 Excellent

Jen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Rooms Coordinator on Feb 5, 2024
Jen.Thank for sharing the positive feedback. We live to make our guest smile. We hope to see you again in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Close to everything. Beautiful lobby
Stayed 3 nights in Jan 2024
Response from Rooms Coordinator on Feb 5, 2024
Thank you Kathleen, we hope you be our guest again soon.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rooms Coordinator on Feb 5, 2024
Thank you for your feedback.

6/10 Okay

Trevor James

Stayed 4 nights in Jan 2024
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience during your recent stay with us at the Hilton Costa Mesa. We hope you will in the future give us the opportunity to ensure you have a 5 out of 5 level stay

8/10 Good

Jaqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience with us during your recent stay here at the Hilton Costa Mesa. We hope we have the opportunity to improve your stay.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rooms Coordinator on Jan 29, 2024
Thank you for taking the time to share your experience. We look forward to having you as our guest in the future.

10/10 Excellent

Justino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rooms Coordin on Jan 8, 2024
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

10/10 Excellent

Justino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rooms Coordinator on Jan 8, 2024
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

10/10 Excellent

Lois

Stayed 1 night in Jan 2024
Response from Rooms Coordinator on Jan 8, 2024
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

4/10 Poor

Amy

Traveled with family
Disliked: Staff & service
Deceiving situations
I was not explained that I have to pay extra $36/ day for the garage fees. Its cery expensive for 4 days. The refrigerator does not get cold enough
Stayed 4 nights in Dec 2023
Response from Rooms Coordinator on Jan 5, 2024
Amy,We regret your stay did not meet your expectations. The parking fee is in line with the hotels in the area and is charged to every guest. The information is on our website and is also included in the information that we provide to Expedia. I do apologize that the refrigerator in your rooms was not immediately replaced.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel, convenient location, friendly and professional staffs
Stayed 3 nights in Dec 2023
Response from Rooms Coordin on Feb 5, 2024
Thank you for the positive feedback. Our staff works hard to make your stay great one. We look forward to having you as our guest again, soon.

4/10 Poor

ROBERT

Stayed 4 nights in Dec 2023
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience regarding your recent stay with us. I would like to see how we can improve your next stay.

2/10 Terrible

HECTOR

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is good. Unfortunately my room seemed infested with bed bugs that the managers here seemed to either not care about or not believe me. I didn’t realize the bites until that night when I really looked down at my ankles and legs which is where most of the bites were. I looked like I was attached by mosquitos for the next week. I called and told them. They questioned me like I was crazy. I don’t know if they ever checked it out. They said they would and then be in contact but no one ever called me back. Not sure if they did but certainly hope they checked this out. Hoping no one else stayed in that room after me.
Stayed 2 nights in Oct 2023
Response from Rooms Coordinator on Jan 3, 2024
Sir, I apologize for the inconvenience. With a report such as this we immediately have the room inspected by an outside specialist. Can you please give me your room number and arrival date so I can review the report.

10/10 Excellent

Arshia

Traveled with family
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Jan 3, 2024
Thank you for being our guest. We look forward to your next stay here at the Hilton Costa Mesa

10/10 Excellent

Kathryn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful Hotel, staff is awesome!
Stayed 2 nights in Dec 2023
Response from Rooms Coordinator on Feb 5, 2024
Kathryn,Thank you for the positive feedback. Our Team loves making guest smile. We look forward to having you as our guest again, soon!

10/10 Excellent

Doreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying here. We will definitely return again.
Stayed 5 nights in Dec 2023
Response from Rooms Coordinator on Dec 30, 2023
We love our returning guest. Look forward to seeing you again soo.

10/10 Excellent

SHERI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had our holiday party at the hotel. Rey festive location
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 27, 2023
Thank you for sharing your holiday with the Team here at the Hilton Costa Mesa. Hope to see you in the New Year

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 27, 2023
Thank you for spending part of your holiday season with us here at the Hilton Costa Mesa. May the new year bring joy and we hope to see you again.

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Rooms Coordinator on Dec 27, 2023
Thank you for being out guest during this holiday season. We hope to see you again in the New Year

6/10 Okay

Theresa

Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience here at the Hilton Costa Mesa, I am sorry we did not meet your expectations. We hope you will give us another opportunity to serve you and live up to the Hilton Brand

10/10 Excellent

Charma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
We wanted to reach out and thank you for your review of our property.

10/10 Excellent

ABIGAIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, specially one of the managers Michael took care of us.
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
Thank you for your kind words. It is greatly appreciated when we hear a Team Member has gone above and beyond. We look forward to having you as our guest again. Rooms Coordinator

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
We wanted to reach out and thank you for your review of our property.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby , rooms , gym, pool
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
We wanted to reach out and thank you for your review of our property.