"We absolutely enjoyed our stay at Grand Hotel Porto Cervo! The property is absolutely beautiful - lush green hotel with direct beach access and big beautiful pool. We stayed at the suite overlooking the ocean - it was a spacious one bedroom with a large balcony and amazing bathroom. Despite the hot weather outside, AC was making our rooms cool and cozy. Special appreciation to the beach club - we really enjoyed the soft loungers in the shade and a great restaurant. Hotel is located perfectly close to Porto cervo and surrounded by beautiful nature. Staff was courteous and helpful, Romina and Luca - thank you for your help :) Few things to note: WiFi is not very strong, so don’t plan to work from the hotel. Food is large portions, taste was ok but you are so close to many restaurants in Porto Cervo so it doesn’t matter. Highly recommend to anyone travelling to Porto Cervo!"
"The property was beautiful but the service was severely lacking. I would personally not define this hotel as a 5 star but definitely a good 4 star. Upon arrival there were no welcome drinks or any sort of welcome. We arrived early (which we had let the hotel know in advance due to this being the only flight into the island that day) and they were not able to accommodate an early check in which is completely understandable but instead we had to follow up with them 30 mins after the time of our check in to find out the room had been available and they did not notify us as they said they would so we had just been sitting around waiting.
Breakfast was good. The room cleaning was bare minimum, one night they forgot to do our beds and just turned on the night lights. We had an insane amount of ANTS in our room and when we told the front desk about the issue they responded with “it’s nature”. They ended up sending a guy to spray down the room from insects and when we came back to our room there was a pile of dead ants that they didn’t clean up. We also had to remind them 3/5 days to refill our room water.
There is no service at the pool and the bar by the pool took extremely long to make your drinks. Overall all the guests we spoke to seem to have had mutual feels about the hotel and the service. Truly not worth the premium price."
"Great view and clean room. Some things in the room are outdated but it's nice. The walk down to the harbor and restaurants isn't bad about 13 min. Staff was very nice."
"Can’t fault them, clear and easy communication about check in (and late check in), greeted by kind and helpful staff, facilities were clean and as described. We stayed for a night on our way further south, so only a whistle stop tour really."
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