Thankyou for your review. Such a shame you didn't like our resort. I'm not sure what you were expecting but the photos show exactly what we have to offer and represents our facilities very well. Nothing misleading at all. Infact we have more than the pictures show. Your price was also very competitive. Kind regards Management

So glad you enjoyed your stay. It was such a pleasure meeting you both. Hope to see you again soon.

Thankyou for taking the time to review us. If you have any suggestions to help perfect our accomodation we welcome a phone call or email anytime. Hope to see you again someday.

Thankyou for taking the time to review us. We hope to see you again soon

Dear guest We are sad to read your review. Please note you were not staying in a converted laundry at all. Your bedroom and bathroom is in fact and always has been a bedroom and bathroom purpose built. The kitchenette area has always been a kitchenette although it did once share a washer. Pity you didnt let us know about your pillow requirements as we would of been happy to offer alternatives. Please note it is also peak season and just over two hundred dollars for this time of year on the Island is really quite reasonable for the facilities we offer and we ave received fantastic feedback on most occasions. Our mattresses are chiropractic hotel grade but we do understand it is very difficult to please everyone as we all like different grades. Again, had you mentioned it to us during your stay we may have been able to offer an alternative. Kind regards Management

Thankyou for your review and apologies for the late reply. We are happy to hear you enjoyed your stay and thank-you for your feedback and we understand it may not always be convenient booking for so many ladies in one villa with only 1 bathroom. We are looking at the possibility of adding an ensuite in the future.

Thank-you so much for taking the time to write a review. We hope to see you again soon.

Thanks so much for your review. Its was lovely to have you and hope to see you again soon. Kind regards Andrea and Mark

Dear Guest We are so pleased to hear you enjoyed your stay and found every-thing to your liking. Hope to see you back again someday soon. Enjoy your day, Your hosts Andrea and Mark

Dear Guest, Thank-you for your review. We appreciate your feedback and hope to see you again soon. Enjoy your day, Andrea and Mark

Dear Guest Thankyou for taking the time to review our little piece of paradise. It is with pleasure to see you enjoyed your stay. Regards Andrea and Mark

Dear Guest We are happy to hear you loved our little piece of paradise here. We hope to see you again someday soon. Enjoy your day. Kind regards Your hosts Andrea and Mark

Dear Guest Thankyou for taking the time to write a review. It is lovely to see you enjoyed your stay. Hope to see you again one day soon.

Dear guest Thankyou for your review. Its lovely to see you enjoyed your stay. We hope to see you again soon.

Thankyou for your lovely review. We love to hear our guests enjoy their stay. Thankyou for bringing the light issue to our attention. We will check and replace asap. Hope to see you again soon.

Hi Steve, thankyou for your review. Hope to see you again. Your hosts Andrea and Mark

Thank-you Mei Kit for your review. We are happy to hear you enjoyed your stay and hope to see you again someday.

Dear guest, Understanding the risk of receiving a bad review from disgruntled guests when charged for losses or damages, much consideration is taken place before claims are made. With great trepidation we take great care in double and triple checking every possibility and give benefit of doubt. Unfortunately, we can only state the facts, which shows the below items were not left in the Villa on departure. No-one else other than management had access to the locked room and both team members entered only minutes after departure. In every case where a charge may apply, it is both management team members who check the Villas on departure to ensure no mistakes are made and every effort is made to find missing/misplaced items. Of course we understand mishaps can occur and we do not charge for small breakages or accidental mishaps. Your villa and surrounds were checked by us both and only 2 towels were found. That meant 7 bath towels ( 2 being Sheridan) 2 bath mats, tea towel and hand towel were not found. As discussed after your departure, you mentioned they may of accidentally been taken by your accompanied guests who brought other towels. I can assure you, we would much prefer to have found the provided items in your Villa to save any ill feeling. In addition we would like to ensure all our valued guests and future guests we take great pride in providing wonderful well received resort facilities which is appreciated and loved by most of our guests as evident in so many of our lovely reviews and as noted in the review insights on this site and others. Knowing you all enjoyed your stay when you were here it is with great sadness you now feel our property doesn't meet your standards after charges of only $115 for an excessive amount of missing goods seem extremely fair and well under replacement value. Kind regards

thank-you for taking the time to review your stay. We are happy to see you enjoyed your stay.

thank-you for your review

Thankyou so much for your review Sau Ling. We are glad you enjoyed your stay. Hope to see you again soon.

Thank-you for your review score. We hope to see you again next year.

Lovely to hear you enjoyed your stay so much and plan to come back for a longer stay with your family. It was a pleasure having you and we look forward to seeing you again soon.

Thank-you kindly for your review. We hope to see you again soon

Thank-you for your review. We hope to see you again soon.

Thanks Demi for taking the time to review our holiday accommodation. We are so happy to hear you enjoyed it so much and look forward to hopefully seeing you again soon.

I am sorry you were unhappy about the excess charges as per our signed guest policies. Unfortunately as this is the only feedback we have received we are unable to trace your booking to explain whether it was for breakages or excess cleaning fees. Our extra charges are only applicable if cleaning of villas take in excess of 1 hr using 2 cleaners or items are missing/broken. Your feedback regarding 'worst owner' only confuses us as we are at all times most pleasant to all our guests. Our apologies for any confusion.

Hi Nadia, Thank-you so much for your lovely review. We are pleased you enjoyed your stay and hope to see you again soon. Kind regards, Your hosts Andrea and Mark

HI Rama Thank-you for your response. This property has not actually had wi-fi connected for guests use since opening in 2007. How-eve we recently we arranged for wi-fi to be connected for our guests benefit. Should you come and stay with us again you should be able to enjoy free wi-fi by end December 2017.

Thank-you for your kind response. We are happy to hear you enjoyed your stay and we hope to see you again on your next visit to Phillip Island.

Hi Kim Thank-you for your feedback. We have worked really hard lately and so incredibly happy with the result this past week. The gardens, Villas and pool areas are looking fantastic. We hope to see you again soon so you can experience all the great improvements. Your hosts Andrea and Mark

We now have free wi-fi available for our guests convenience.

Under new management since this review (late Oct 2017) although previous owners generally recieved high scores for cleanliness

Since your stay there are now new owners, new bedding, new decor and loads of comfort added for our guests enjoyment.

Please note we have laundry facilities for our guests convenience h