Crawley, England hotel rooms at the Britannia Hotels

"The room was lovely spacious and clean. Decor is good. What could be improved is in bathroom there is no sanitary bags or body cream like other hotels. Also no coffee pod machine. Also a male member of staff walked into our room I assume to clean he didn’t knock and it was not passed checked out time my elderly aunt got a shock as she just come out the shower but laughed it off thinking the poor young man would have got an eye saw I didn’t complain but they should really knock before entering esp if there is no sign on door saying come in. Breakfast was ok nothing special. As you go into lift there should also be a sign advising to watch step as an uneven slope which my aunt tripped on .. they put the sign in the lift but really needed to be outside as you approach the lift. The location is great for beach shops n lanes "

"Eady check in, and super room that was clean and comfortable, so we slept very well. Breakfast was a good suprise as we were expecting more continental style and notcthe full British breakfast"

"Staff great very helpful, "

"Ok, so we understood the room was going to be tiny. But the bathroom is not functional for 2 people or one person who might want to use the toilet after a shower. My wife tried to time things to shower after I shaved before going to bed before an early flight. Turned on the hand shower to have it spray in her face - due to a leak on the handle whilst the spray did not work either as well as just noticing an overhead RAIN SHOWER in a space that believe me, you would not notice or expect one. So that leaked and would not stop in our 2x2 feet bathroom. We were dying laughing at how ridiculous a concept this was!! The floor was completely soaked. Of course everything was wet and slippery. The honest review is for anyone staying here to bring flip flops. We, however, will never stay here again! Staff - this is a do it yourself place. Only Upside - 20% off at nearby pub. Made it tolerable…;p"

"Room was clean spacious, I can’t fault it. Beds very comfortable. At check in a gorgeous black man called, Henrich I think that’s his name,very welcoming very friendly, engaging, professional and looking absolutely gorgeous. First morning breakfast was fresh and delicious. Second and third morning breakfast was a let down. Tasteless wrinkly tomatoes, tasteless mushrooms beans look like they have been on stand for too long looking dry at the top, no yoghurt. On the second day I went out with my son who has special needs and a medical condition, we didn’t stay out for too long because he was over heating due to his condition. Upon arriving upstairs my room key refused to open the door, my son is screaming panicking and I needed to go to the room asap to shower him so he can cool down, I asked the housekeeper to help me open the door, she refused I showed her my key she refused again , I called reception and told them the situation but the receptionist couldn’t understand what I was saying, at this point my son is hysterical , screaming scratching, then the housekeeper realises the situation was serious she opened the door. I went in , took care of my son . Soon after i went to the reception to sort my keys out. A receptionist called Gionni large built with glasses, I told him my keys need to be activated, With arrogance and disrespect he tells me that without proof of id he will not activate my key, Manager stepped in, confirmed details on system and issued 3 news sets of keys."

"A straightforward stay - just what we needed before our flight. "

"Lovely room, spotless, beds & pillows a little hard. Crisp linen and fresh towels and gorgeous shower gels and soaps etc supplied. Little disappointed nothing on the tv other than paid for movies, couldnt even listen to radio or watch freeview when chiling out for a while. Room was lovely and quiet and nice blackout curtains too. "

"Evrything was fine ,there was an issue with the swimming tho , there were children unsupervised in the pool messing about and ruining it for everyone ,one was with an adult and dived in !!!!apart from the danger to themselves they ruined it for othervpatrons ,we did report it and realise its not the hotels issue but they would look vinto it and liaise withh those responsible for the pool. Staff in hotel were lovely and helpful.👍"

"A lovely hotel. Lovely Staff."