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Reviews of Crowne Plaza Dallas Near Galleria-Addison, an IHG Hotel

4 out of 5
Crowne Plaza Dallas Near Galleria-Addison, an IHG Hotel
14315 Midway Rd, Addison, TX

Reviews

7.6

Good

Rating 10 - Excellent. 355 out of 999 reviews" "
Rating 8 - Good. 291 out of 999 reviews" "
Rating 6 - Okay. 159 out of 999 reviews" "
Rating 4 - Poor. 103 out of 999 reviews" "
Rating 2 - Terrible. 91 out of 999 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms
Great place has old world class and large space
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in May 2020

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from Crowne Plaza near Galleria on Apr 14, 2020
We do apologize for your experience. We hope you could let us know where we failed so we can improve for future stays.

10/10 Excellent

Kimbra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful and understanding with everything going on with the Coronavirus. The beds in the Executive suite were so great! The hotel is older, but they are beginning renovations so I anticipate the next time we stay to have even more to look forward to.
Stayed 1 night in Mar 2020
Response from Crowne Plaza near Galleria on Mar 19, 2020
Dear Kimbra, We are glad that you enjoyed your stay with us. Thank you for your positive feedback as we will be sharing this with our staff. We look forward to your next stay with us.

8/10 Good

Debbie, Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very pretty Hotel and we enjoyed our stay!
Stayed 2 nights in Mar 2020
Response from Crowne Plaza near Galleria on Mar 19, 2020
Dear Debbie, Thank you for your positive feedback. We will be glad to share this with our staff. We look forward to your return.

8/10 Good

B Octavio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Crowne Plaza near Galleria on Mar 8, 2020
Thank you.

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you for your feedback.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower didn’t work right, couldn’t shower one night. Poor service.
Stayed 2 nights in Feb 2020
Response from DP on Feb 27, 2020
We apologize for the inconvenience this may have caused. We would love the opportunity to make it up to you when you stay with us again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you for your feedback.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Age is showing on this hotel. Phone in room broken had to call for room service from my cell. Toilet paper holder moved over and holes showing where it used to be.
Stayed 1 night in Feb 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you for your feedback. Our hotel will be undergoing a renovation in June. We apologize for any inconvenience this may have caused. Look forward to you experiencing the New Crowne Plaza.

6/10 Okay

MH

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways and elevators had a heavy and near over peering moldy and musty smell... to the point where you had to try to hold your breath to get to your room. People with allergies need to avoid all together.
Stayed 4 nights in Feb 2020
Response from Crowne Plaza on Mar 3, 2020
Dear MH, thank you for your feedback and please accept our sincere apology for you experience. We will share your experience with the team members to ensure it doesn't happen again in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable. Early and late services like coffee were -0-
Stayed 1 night in Jan 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you

8/10 Good

Kimberly D.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you for your feedback Kimberly.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kindness of the staff. Clean and neat. Appreciate the staff
Stayed 1 night in Jan 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you for your feedback Amanda.

2/10 Terrible

Patricia

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you

6/10 Okay

Sheriff

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the breakfast was wonderful.
Stayed 2 nights in Jan 2020
Response from Crowne Plaza on Mar 3, 2020
Thank you

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in every way. Wonderful staff, delicious breakfast and beautiful rooms.
Stayed 4 nights in Dec 2019

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great North Dallas Hotel!
very good Dallas Hotel, Terrific service, good people, terrific rete!
Stayed 4 nights in Dec 2019

6/10 Okay

Sheila, Agra Ok.

Liked: Cleanliness, property conditions & facilities
I did not know upon booking that they charge $18.00 a night for parking a car. We stayed over the 24th and 25th of December and the parking lot was almost empty. Also, if you were planning on having a guest have breakfast with you they will charge them $13.00 for them to park their car!!!! We will not stay there again.
Stayed 2 nights in Dec 2019

8/10 Good

MJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved Club floor room and the club was closed...
Stayed 3 nights in Dec 2019

8/10 Good

Hannah, Connecticut

Business traveler
Liked: Cleanliness, staff & service, amenities
The bed was very comfortable and Dallas was accessible.
Stayed 2 nights in Dec 2019

6/10 Okay

Linda

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as nice as it used to be.
We wondered if this hotel saves its worst rooms for Hotel.com customers. The room looked as if it had not been vacuumed in a while. Bits of paper and crumbs were scattered about especially around the night table by the bed. There was a clump of string in the carpet as we walked into the room. This made us question the rest of the room. We had driven from Odessa, Texas that day for a medical procedure the next morning, so we were tired and just wanted to get something to eat and drink and go to bed to get some rest. We went down to the restaurant, which was closed, and had to order from the bar. There were at least 30 people there and one waitress running about, so service was slow. We left a nice tip simple because it was not her fault that she had no help. The male bar tender was not much help and pretty much stayed behind the bar. We won't stay there again. There are way too many choices in the area to have to settle. It's proximity to the surgical center was our deciding factor when choosing, but we can plan to stay a few more miles away for future visits. I was really disappointed.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2019

4/10 Poor

Pat, Houston

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was generally "acceptable". I was not made aware that parking was only available at the hotel parking lot which was extraordinarily expensive. I purchased a bloody mary that was undrinkable. Cannot recommend this house to future travelers.
Stayed 2 nights in Sep 2019

10/10 Excellent

Tara, Laconia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brandon at the bar area was very friendly and made our trip more enjoyable!
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Expedia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel.
The hotel staff was really nice. The breakfast daily was good and the staff there are very attentive. The bed was not the most comfortable but overall the hotel was very nice.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, great location, friendly staff, great rates, I would stay there again in a heartbeat
Stayed 2 nights in Nov 2019

8/10 Good

Kimcuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services, room clean and solved problem immediately
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

May, Sherman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me twice on parking . I paid cash and they put on card anyways. They need to learn opera
Stayed 1 night in Oct 2019

8/10 Good

Yazan

Stayed 1 night in Oct 2019

8/10 Good

Eric

Business traveler
Liked: Cleanliness, room comfort
Perfectly average and solid
nothing great or bad- middle of the road. Clean and friendly.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My access cards were randomly canceled but as for my stay. It was lovely and very peaceful
Stayed 2 nights in Oct 2019
Response from Brian A. on Oct 30, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison. We appreciate the feedback and wish you the best.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay
Stayed 2 nights in Oct 2019
Response from Brian A. on Oct 30, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison. We appreciate the feedback and wish you the best.

6/10 Okay

Bridgette

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel has charm and the staff was nice. The air conditioner was loud and the guest walking down the hall sounded like they were in the room with us. The shower wouldn’t stay on nor would the stopper work to take a bath. Bathroom needs a lot of work. They did waive our $20 parking fee after I ask if they would compensate for not being able to get a shower, but was not happy about it.
Stayed 1 night in Oct 2019
Response from Brian A. on Oct 30, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison. We appreciate the feedback and wish you the best.

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2019
Response from Brian A. on Oct 30, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison. We appreciate the feedback and wish you the best.

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Brian A. on Oct 30, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison. We appreciate the feedback and wish you the best.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
It was a property that had a lot of positive aspects but the main reason I chose this property Was for the shuttle and it rarely was available due to staffing issues.
Stayed 4 nights in Oct 2019
Response from Brian A. on Oct 30, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison. We appreciate the feedback and wish you the best.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very quiet. Not hard to find and the staff was very friendly.
Stayed 1 night in Oct 2019
Response from Brian A. on Oct 28, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison, and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Quality and nice place and good Quality of life
Stayed 1 night in Oct 2019
Response from Brian A. on Oct 28, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison, and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very rude and unprofessional check-in receptionist
I was very disappointed with the person who checked me in. She gave me the worst service ever. First of all she didnt even greet me and was too busy talking to her coworkers and yelling across the lobby while i was standing there. She gave me the key cards and that was it. I had to ask her about the breakfast because i had purchased breakfast with my room. She's like ohh let me check and just hands me the breakfast coupons in a VERY rude way. She didnt even say where the elevator was so i had to roam around to find it and she clearly saw me looking for it and didnt even say anything because she was to busy talking to her coworker. I will definitely not recomment this hotel to any of my coworkers for business travel because of her rude and unprofessional service.
Stayed 2 nights in Oct 2019
Response from Brian A. on Oct 25, 2019
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison and for sharing your experience. We appreciate your feedback and are so sorry that one individual ruined your whole stay with us. We will look into this and take any action that is warranted. Thank you again for staying and we wish you the best.