BBQ/피크닉 공간
예약 가능 여부 확인

하얏트 하우스 댈러스/애디슨 여행 후기

3 out of 5
하얏트 하우스 댈러스/애디슨
4900 Edwin Lewis Dr, Addison, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1942개 이용 후기 중 1099개" "
평점 8 - 좋아요. 1942개 이용 후기 중 495개" "
평점 6 - 괜찮아요. 1942개 이용 후기 중 161개" "
평점 4 - 별로예요. 1942개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1942개 이용 후기 중 99개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

SANGSOO

2023년 10월에 5박 숙박함
답변 제공: Hyatt House 님, 2023년 11월 4일
Thank you. We appreciate for your feedback.

10/10 - 훌륭해요

HANEUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋다
공사중이었는데도 조용한 숙박이었습니다.아침식사 오믈렛 좋았고 만들어주는 직원의 깔끔한 모습과 친절함이 좋았고 특별히 욕실용품 타월은 다른곳보다 더 좋았습니다. 편안한 하룻밤의 휴식이었습니다하얏트 하우스는 여전히 좋습니다

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
낡긴했으나 넓고 간이부엌이 있어 편리함

6/10 - 괜찮아요

belinda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
the breakfast buffet was over 35 minutes late on the first day and on the second day... there were people WAITING for food to be put out an hour before breakfast was to stop. I've never had this to happen at a hotel before. It was very frustrating when our plans were delayed because the breakfast buffet was empty.
2024년 4월에 2박 숙박함
답변 제공: lo 님, 2024년 4월 16일
Hello Belinda,I wanted to thank you for choosing to stay at our property during your visit. It's unfortunate we were unable to meet your expectations. Over this past weekend we had to pull a member from another department . Your feedback is valuable to us and we will ensure our attendants are well versed in the area.

10/10 - 훌륭해요

Latoya

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Room was excellent rate 11 out of 10 even tho they had big knats. But customer service was great. Room was clean quiet area. Close to everything nice home away from home
2024년 4월에 2박 숙박함
답변 제공: l 님, 2024년 4월 15일
Thank you Latoya, We will definitely follow up on the knats! We're glad you enjoyed your stay and hope that if travels bring you back to area, you come see us!

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: l 님, 2024년 4월 15일
Thank you Jacob! We're glad you chose to stay with us.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the convience and loved having a kitchen to use. Breakfast was good.
2024년 3월에 1박 숙박함
답변 제공: LD AGM 님, 2024년 4월 10일
Dear Mary:Thank you for completing the Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home.If we can be of any assistance to you, please contact us directly. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

10/10 - 훌륭해요

Brandy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Nice atmosphere, clean room.
2024년 4월에 1박 숙박함
답변 제공: LD AGM 님, 2024년 4월 10일
Dear Brandy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

6/10 - 괜찮아요

Rebecca

출장 여행
The room was clean but I did think it is outdated. I was expecting more since it’s the Hyatt . Room was nice and quiet. The only thing I noticed that concerned me was the gap above the door. Oh and the $7.00 parking fee.
2024년 4월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 4월 5일
Thank you. We're glad you enjoyed your stay with us and appreciate your feedback. We will pass your concerns on to management.

8/10 - 좋아요

Enyi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I like the style and quiet environment of this accommodation with a kitchenette. The staff is warm and friendly. The cleaning work is also good. I will choose to stay here next time if I visit Dallas.
2024년 3월에 6박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 30일
Thank you! We're glad you enjoyed your stay with us!

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ok ok
2024년 3월에 5박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 29일
Thank you! We're glad you enjoyed your stay with us!

6/10 - 괜찮아요

Gary

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 29일
Thank you. We appreciate for your feedback.

2/10 - 너무 별로예요

Alyssa

답변 제공: l 님, 2024년 4월 15일
We're sorry you did not enjoy your stay Alyssa.

4/10 - 별로예요

Jeremy

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Room is only cleaned every 3 days… so trash builds up along with dirty towels. You also have to go to front desk every day if you want new towels/ toilet tissue. Room also had a musky smell. One day front desk didn’t even have fresh towels so we had to go to Walmart and buy some… my overall rate is 1.5/10
2024년 3월에 4박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

8/10 - 좋아요

Ann

출장 여행
좋아요: 청결 상태
Overall the property looks very nice. I was shocked that it was more like an apartment complex than a hotel. I did not see anything online about having to climb stairs. Luckily they had a first floor room and parking was right outside the door. If I had to carry my luggage up the stairs by myself, I would have been very angry that this was not made clear when making the reservation. The rooms are convenient for a longer stay. The queen room had double doors and one could not close because there was not enough room between the bed and the door. The closet was filled with shelves which is nice but no room for a hanging bag.
2024년 3월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
Thank you. We're glad you enjoyed your stay with us and appreciate your feedback.

10/10 - 훌륭해요

Michael 님, Lake Worth

2024년 3월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 4월 12일
Thank you! We're glad you enjoyed your stay with us!

2/10 - 너무 별로예요

Justin 님, Dallas

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've never seen such a beautiful property be absolutly trampled by a completely inept staff. While I think that all the staff with exception of a few are good there is an over all culture of noncomunication and no continuity between shifts. I had gotten a few rooms for family that was coming into town for a operation I found out I needed last minute for a brain tumor. Some of them stayed at my house and some at the rooms since i couldnt put up everyone. Because the nature of my surgery was very last minute and rquired specialist i wasnt given an exact time so i would get rooms day by day. No problem all modern hotels can keep your card on file and charge as they see fit. After being there 5 days I learned that rules where only followed, enforced, and even communicated to you depending on the staff member there that day. Breakfast at the end of the week was down to only a fraction of what they offered at begining because they according to a staff member, "save money by under ordering supplies" I imagine this is why even at 4pm some days they were out of towels and clean sheets. I had to go up to the office to get them if i wanted them and once i was told no we bring those to you. When i told them the last shift said come to front to get them they all just said nothing till one admitted we dont have anymore. I had to make a knew reservation for every room everyday through a third party because i never knew who would allow my banks visa card to be used or wouldn't.
2024년 3월에 1박 숙박함
답변 제공: LD 님, 2024년 3월 19일
Dear JustinWe appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations. I am truly sorry to read the issues you experienced. Be assured that this is not the type of Hyatt Brand Standard Customer Service we offer to our valued guest. On behalf of the hotel please accept my apologies for the dissatisfaction you experienced during your recent visit. We appreciate your feedback as it helps us to improve our standards. On behalf of the Assistant General ManagerKind Regards.

10/10 - 훌륭해요

Carlton

2024년 3월에 1박 숙박함
답변 제공: LD AGM 님, 2024년 4월 8일
Dear Carlton:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If we can be of any assistance to you, please contact the hotel directly. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

2/10 - 너무 별로예요

Hien

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
We apologize for any inconveniences during your stay and appreciate your feedback.

8/10 - 좋아요

Treena

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Enjoyed our stay on the property and will stay again.
2024년 3월에 3박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
Thank you! We're glad you enjoyed your stay with us!

10/10 - 훌륭해요

Mekalah

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is always a go-to location for me when I’m in the area.
2024년 3월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
Thank you! We're glad you enjoyed your stay with us!

6/10 - 괜찮아요

Enyi

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
Thank you. We appreciate for your feedback.

4/10 - 별로예요

Jeff

2024년 3월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 11일
We apologize for any inconveniences during your stay and appreciate your feedback.

6/10 - 괜찮아요

Eduardo

2024년 2월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 7일
Thank you. We appreciate for your feedback.

4/10 - 별로예요

JOSE FRANCISCO

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un engaño, sucio, viejo, deteriorado todo,...el check in de mala gana....quiza nos fuimos por el precio, pero estaba aun inferior de lo cotizado...ni modo no volvemos a ese jamas
2024년 3월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 5일
Lamentamos los inconvenientes durante su estadía y agradecemos sus comentarios. Se lo transmitiremos a la dirección.

2/10 - 너무 별로예요

Amber

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upon arriving with my prepaid room I was Informed they didn’t have my room .. I told The sweet front desk lady that two rooms was fine so she was able to put us in two rooms but with one bed in each room .. my reserved room was a suit with the rooms and three beds We do have a pull out couch .. perfect Call to the front desk No sheets for it ! So so frustrating! The front desk lady was apologetic but the room situation is not ok !
2024년 3월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 4일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 - 괜찮아요

Stephanie

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Building has fallen into disrepair - peeling paint on the exterior, damaged light fixture in the unit, water temperature in the shower is difficult to regulate, shower door is hard to open and close, mildew is visible, furniture is damaged. The apartment style is different and seems nice at first, but feels a little unsafe.
2024년 2월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 4일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

8/10 - 좋아요

Jeff

2024년 2월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
Thank you. We appreciate for your feedback.

10/10 - 훌륭해요

Bea

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The place was clean and spacious. It was a great place to stay in. Thank you.
2024년 2월에 4박 숙박함
답변 제공: Hyatt House 님, 2024년 2월 28일
Thank you! We're glad you enjoyed your stay with us!

10/10 - 훌륭해요

Cory

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Property was Perfect Place to the Addison Area the only Dislike was the T.V was not up to Date like the Smart T.V where you can play your Netflix & Apple Apps
2024년 2월에 4박 숙박함
답변 제공: Hyatt House 님, 2024년 2월 20일
Thank you! We're glad you enjoyed your stay with us! We will pass along your issue with the TV to management.

4/10 - 별로예요

nate

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not what a normal Hyatt House. Place was dirty. Staff friendly
2024년 2월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 2월 20일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

2/10 - 너무 별로예요

Laura 님, Parker

2024년 2월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
We apologize for any inconveniences during your stay and appreciate your feedback.

2/10 - 너무 별로예요

Andrew

2024년 2월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 3월 25일
We apologize for any inconveniences during your stay and appreciate your feedback.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 2월 8일
Thank you! We're glad you enjoyed your stay with us!

8/10 - 좋아요

Stephen

가족 여행
Okay but… place but needs cleaning outside the rooms as there was litter and an ironing board (!) on sidewalks and at room entrance. Needs deep cleaning in the rooms, our place was not vacuumed. Rusty fixtures in the bathroom don’t look nice, but there were great towels. Our toilet was turned about 4 inches off center, really weird! It would be EASY to make this place great but it falls short.
2024년 1월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

10/10 - 훌륭해요

Brandi

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
Thank you! We're glad you enjoyed your stay with us!

8/10 - 좋아요

Cary

2024년 1월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
Thank you. We appreciate for your feedback.

10/10 - 훌륭해요

Cristal

2024년 1월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
Thank you! We're glad you enjoyed your stay with us!

8/10 - 좋아요

Edith

좋아요: 청결 상태, 객실의 편안함
Extremely Rude Front Desk Person
Upon arrival, the front/ lobby door was locked so I rang the bell. The front desk person & who I would later find out was a guest made eye contact with us, then continued speaking to one another. After about a minute, I rang the bell again as it was freezing (literally) outside. The front desk person spoke to me (loud & seemingly annoyed) through an intercom system and said “I see you, so you can stop ringing the bell. I am with a guest and I am one person.” I was very surprised at her exclamation. I went back to my vehicle to wait because as I mentioned temps had dropped down to freezing around the DFW metroplex. In any event, my overall stay was great but I just thought I would bring this encounter to your attention.
2024년 1월에 3박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 - 괜찮아요

Krittibhak

2024년 1월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
Thank you. We appreciate for your feedback.

2/10 - 너무 별로예요

Daniel 님, Wichita

별로예요: 청결 상태
There was a long black hair on the sheet in my bed. Disgusting. And there were two police SUV’s and 3 police officers in the lobby responding to some type of complaint when I checked in. I will never stay here again.
2024년 1월에 2박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

2/10 - 너무 별로예요

Wanda

2023년 12월에 7박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
We apologize for any inconveniences during your stay and appreciate your feedback.

2/10 - 너무 별로예요

Joel

2023년 12월에 5박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
We apologize for any inconveniences during your stay and appreciate your feedback.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Seemed very short staffed. Rooms were older than expected. No elevator.
2023년 12월에 3박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 5일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 - 괜찮아요

Emily

2023년 12월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 23일
Thank you. We appreciate for your feedback.

10/10 - 훌륭해요

Xun

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 1일
Thank you! We're glad you enjoyed your stay with us!

2/10 - 너무 별로예요

Daisy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hyatt House 님, 2023년 12월 29일
We apologize for the inconveniences during your stay and appreciate your feedback.

2/10 - 너무 별로예요

Kathy

2023년 12월에 4박 숙박함
답변 제공: Hyatt House 님, 2024년 1월 31일
We apologize for any inconveniences during your stay and appreciate your feedback.

4/10 - 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 객실의 편안함
Poorly run by nice people.
When we got there, they checked us in two rooms. That were both completely filthy. They literally hadn’t been cleaned. The third room they gave us had no soap, no towels, no tissue. I had to go get it from the front desk in the morning. The only thing good about this property was the staff was really nice.
2023년 12월에 5박 숙박함
답변 제공: Hyatt House 님, 2023년 12월 29일
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 - 괜찮아요

A

2023년 12월에 3박 숙박함
답변 제공: Hyatt House 님, 2023년 12월 29일
We apologize for the inconveniences during your stay and appreciate your feedback.