테라스/파티오

힐튼 가든 인 DFW 노스 그레이프바인 여행 후기

3 out of 5
힐튼 가든 인 DFW 노스 그레이프바인
205 W State Highway 114, Grapevine, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 957개 이용 후기 중 583개" "
평점 8 - 좋아요. 957개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 957개 이용 후기 중 68개" "
평점 4 - 별로예요. 957개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 957개 이용 후기 중 29개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Yoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
generally satisfied
2018년 6월에 3박 숙박함
답변 제공: Adrian 님, 2018년 6월 25일
Thank you for staying with us. It was great to have you as our guest and we hope we get to see you again soon. Thank you and have a great day!

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Closer to the airport, friendly staff
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Todd, Thank you for the review of your stay at Hilton Garden Inn DFW North Grapevine. We appreciate you mentioning our convenient location and friendly associates. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Todd

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been a Hilton Honors member for several years. I am always impressed with the quality of the facilities and friendliness of the staff.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Todd, Thank you for being a valued Hilton Honors member and we appreciate your consistent support of Hilton Garden Inn DFW North Grapevine. We are pleased to read that we were able to exceed your expectations once again. We will enjoy sharing your compliments with our staff. We appreciate your business and look forward to your next visit.Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Water for showers doesn’t get warm enough but other than that everything was fine .
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Kimberly, Thank you for taking the time to share your review of the Hilton Garden Inn DFW North Grapevine. We are sorry to hear that the water was not warm enough to your expectations during your stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our team will address this to work on improving this for future guests. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

Reva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was good. Asked for a queen and got two small beds. Everything else was good.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Reva, Thank you for sharing your kind review of the Hilton Garden Inn DFW North Grapevine. While we are pleased to learn how much you enjoyed your overall stay, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We hope that we will have a future opportunity to show you the exceptional experience we are committed to providing every guest.Sincerely,Adrian Perez,General Manager

4/10 - 별로예요

Trisha

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Mattress was broke, every time we moved we could hear something broke. The decorative cover over the comforter was like sandpaper. The room never got cooled down, not sure if it was the humidity or what but we woke up hot every hour all night.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Trisha, Thank you for taking the time to leave your review. Providing our guests with a relaxing stay and a restful night's sleep is our top priority; therefore, we are sincerely sorry for the issues you had with the mattress and comforter cover. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. It is also disappointing to learn about the difficulties you had with keeping your room to a comfortable temperature. We will address this appropriately, and we are grateful for your patience and feedback. We hope you will give us another chance to show you our devotion to providing flawless accommodations. Sincerely,Adrian Perez,General Manager

6/10 - 괜찮아요

Cheryl

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Cheryl, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence, and our goal is to exceed our guests' expectations on every visit. Therefore, we regret if there were any issues that kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Sincerely,Adrian Perez,General Manager

2/10 - 너무 별로예요

Stacy

아이를 동반한 가족 여행, 가족 여행
I’d suggest not booking at this Hilton cause they will give your room away that you pay for . We get there to check in at 4 and they gave our prepaid room away it took over a hour to get us in a different room . The tv didn’t work and was blue so we couldn’t even watch tv the bed was hard as a rock . Then as I was getting dressed at 9 am checkout is at 12 somebody from the hotel let themselves into my room WHILE I was changing . We told the people at the front desk no one cared that we had someone come inside our locked room . So I’d suggest skipping this place it was horrible . They said they was overbooked so I’m guessing we got the scrap leftovers and that’s why our room was horrible . The lady walking inside our room while I was naked was the cherry on top of a horrible time . They also triple charged us after we laid on Expedia .
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Stacy, Thank you for being a guest at our hotel and sharing your thoughts. We are truly sorry your visit was not the positive experience you deserve. First and foremost, we are disappointed about the inconvenience you had upon arrival. We also extend our apologies for the additional concerns you outlined. Comments like these are not taken lightly, and we will share them with the appropriate individuals. Your patience and understanding are appreciated. Safe travels. Sincerely,Adrian PerezGeneral Manage

10/10 - 훌륭해요

Mindy 님, Wylie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Mindy, Thank you for sharing your feedback regarding your recent stay at Hilton Garden Inn DFW North Grapevine. We are delighted to hear that you enjoyed our courteous service. We look forward to welcoming you back soon.Sincerely,Adrian Perez,General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Guest, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Ed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Guest, Thank you for sharing the nice rating about your experience at Hilton Garden Inn DFW North Grapevine. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

gina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ever thing was nice i will be back ❤️
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Gina, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Garden Inn DFW North Grapevine; we look forward to seeing you again soon. Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

Robert

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Robert, We are happy you chose Hilton Garden Inn DFW North Grapevine for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

Van

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was fine with the accommodations at the hotel. The only thing was that there was no hot water in the bathtub, and although I reported this, I was told it was because I didn’t pull the knob correctly. Needless to say, showering was not comfortable.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Van, Thank you for evaluating your recent stay at Hilton Garden Inn DFW North Grapevine. We are pleased to know that you had a great time here. However, we are sorry for any inconvenience you faced with the shower in your assigned room. We are grateful for your patience and look forward to welcoming you again.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

Lance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helpful staff, great location with restaurants close.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Lance, Thank you for taking the time to share the details of your stay at the Hilton Garden Inn DFW North Grapevine. We enjoy reading your generous comments about our associates, and we will be sure to share this review with our whole team. We are also glad that our location was perfect for your needs. We appreciate your business and look forward to having you as our guest again. Happy Holidays and Happy New Year!Sincerely,Adrian PerezGeneral Manager

6/10 - 괜찮아요

George 님, Wichita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the prices they charge for a room one would think that a complimentary breakfast would be included. But not so.They charge exorbitant prices for a mediocre breakfast. Might as well go downtown and get a good breakfast for the same money.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear George, While we hope you had an overall satisfactory stay, we regret any disappointment you experienced due to our breakfast options. Our in-house restaurant offers a delicious variety of breakfast offerings to help get your morning started right, and we are disappointed that this did not meet your expectations. Thank you again for your feedback, and we hope to welcome you back the next time you are in Grapevine.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Jeffrey

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 25일
Dear Jeffrey, Thank you for taking the time to evaluate your recent stay at Hilton Garden Inn DFW North Grapevine. We are pleased to know we exceeded your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again. Hope you're having a good weekend!!!Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

Brea

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Adrian Perez General Manager 님, 2023년 12월 22일
Dear Brea, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn DFW North Grapevine. Sincerely,Adrian PerezGeneral Manager

6/10 - 괜찮아요

Ismael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
I expected better...
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Ismael, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Adrian Perez

10/10 - 훌륭해요

Rebecca

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 7일
Dear Rebecca, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hilton Garden Inn DFW North Grapevine, and we look forward to welcoming you back soon.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

DC

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady who checked us in was wonderful
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Guest, Thank you for taking a moment to recognize our front desk associates here at Hilton Garden Inn DFW North Grapevine. We are overjoyed to learn you had a positive experience during your arrival. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making your stay memorable, and we look forward to your next visit.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Tammy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good Room
Nice room. Quiet. Easy access.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Tammy,It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your time at Hilton Garden Inn DFW North Grapevine. We are glad that our location was perfect for your needs and that you loved our well-appointed rooms. Thank you for sharing your experience, and we look forward to providing you with another exceptional stay.Sincerely,Adrian PerezGeneral Manager

6/10 - 괜찮아요

Alexis

가족 여행
별로예요: 편의 시설/서비스
.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Alexis, Thank you for choosing us and also for your rating. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will come back so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Adrian PerezGeneral Manager

2/10 - 너무 별로예요

Stephanie

Awful customer service!
Horrible customer service booked a king months prior none available when we checked in. Stuck with a double. Called TWICE for towels they told us they would be up right away. HOURS later we went down to just get them ourselves and there was 3 people up front just sitting and talking. Restroom was dirty. Half the channels didn’t work. They didn’t want to help us when we were there but they sure did want us to check out early they called us at 6AM saying we requested a courtesy call which we didn’t! Then they were knocking at the door at 9AM. Check out is at 12.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Dear Stephanie, Thank you for taking the time to share your review. Please accept our apologies that the room type you booked was not available upon your arrival. We also regret the frustration and inconvenience this caused and are very grateful for your patience. Furthermore, we apologize for the difficulties you experienced with our accommodations and service. Our main aim is to provide attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. Your feedback and understanding in this matter are much appreciated. We appreciate you bringing this to our attention, and we thank you again for your time and consideration. Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Adrian Perez General Manager 님, 2023년 11월 11일
Dear John, It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn DFW North Grapevine and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

MICHELE 님, Destin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Breakfast Buffet for $7.95 wasn't anything to brag about. Only hard boiled eggs, so I paid $14 to get scrambled eggs and access to the breakfast bar! Quick table service, but saved me driving after 13 hours on the road :-).
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Michele, Thank you for choosing Hilton Garden Inn DFW North Grapevine and sharing your experience. We are pleased you enjoyed your stay overall; however, we deeply regret not meeting some of your expectations. We will certainly follow up with our appropriate individuals to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Adrian PerezGeneral Manager

4/10 - 별로예요

Mercedes

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Mercedes, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Adrian PerezGeneral Manager

8/10 - 좋아요

Maxine 님, Valley Stream

좋아요: 청결 상태, 직원 및 서비스
The van needed cleaning. Otherwise the visit was good.
2023년 10월에 2박 숙박함
답변 제공: Adrian Perez General Manager 님, 2023년 10월 18일
Dear Maxine, Thanks for the outstanding review for Hilton Garden Inn DFW North Grapevine. We are delighted that you enjoyed your stay with us. However, we regret not meeting all of your expectations and will share your concerns with the appropriate team. It is always a pleasure to hear that a guest is excited to return, and we look forward to providing you with another exceptional stay.Sincerely,Adrian PerezGeneral Manager

8/10 - 좋아요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Adrian Perez General Manager 님, 2023년 10월 18일
Dear Tonya, We appreciate you taking the time to write a review about your visit to Hilton Garden Inn DFW North Grapevine. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations in addition to our devoted associates. We appreciate your patronage and hope to have a chance to serve you again in the future. Sincerely,Adrian PerezGeneral Manager

2/10 - 너무 별로예요

Walter

단체 여행
별로예요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Dear Walter, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Adrian Perez,General Manager

2/10 - 너무 별로예요

Eric

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Eric, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

Felix

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 22일
Dear Felix, Thank you for sharing the nice rating about your experience at Hilton Garden Inn DFW North Grapevine. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Judy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 15일
Dear Judy, We are thrilled you had an excellent stay at Hilton Garden Inn DFW North Grapevine, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t know their was a shuttle to an from the airport
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 10일
Dear Crystal, Thank you for sharing your review of Hilton Garden Inn DFW North Grapevine. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 4일
Dear Michael, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn DFW North Grapevine. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

Pamela

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 17일
Dear Pamela, We are delighted you had a great stay at Hilton Garden Inn DFW North Grapevine. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

KIMBERLY

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 6일
Dear Kimberly, Thank you for the generous rating. We are delighted you enjoyed your visit. It was our pleasure hosting you at Hilton Garden Inn DFW North Grapevine; we hope to see you again soon. Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Johnie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 12일
Dear Johnie, Thank you for sharing your generous rating of Hilton Garden Inn DFW North Grapevine. We are delighted you enjoyed your stay. We hope to see you again on your next visit.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

Olga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the airport. Transportation is provided.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 16일
Dear Olga, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your time at Hilton Garden Inn DFW North Grapevine. We are glad that our location and shuttle service were perfect for your needs and helped to make your trip to Grapevine a total success. Thank you for sharing your experience, and we look forward to providing you with another exceptional stay.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

sherri

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Dear Sherri, We are thrilled you had an excellent stay at Hilton Garden Inn DFW North Grapevine, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 4일
Dear James, Thank you for sharing the nice rating about your experience at Hilton Garden Inn DFW North Grapevine. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

Emad

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 23일
Dear Emad, Thank you for choosing Hilton Garden Inn DFW North Grapevine and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Scott

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 23일
Dear Scott, It was a pleasure having you as our guest at Hilton Garden Inn DFW North Grapevine. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating, and we look forward to hosting you again soon.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

Matthew

2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 4일
Dear Matthew, We are delighted you enjoyed your stay. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to this wonderful city. Sincerely,Adrian PerezGeneral Manager

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very Nice Hotel
The room was great, but they absolutely need to add another person at the front desk. The front desk clerk kept answering the phone when we were trying to check in, and I had a question when I was trying to check out, and that clerk kept answering the phone. I had a plane to catch, so I just left. So very frustrating for everyone.
2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 2일
Dear Susan, Thank you for taking the time to review our hotel, Hilton Garden Inn DFW North Grapevine. We are glad that you were pleased with our comfortable rooms. However, we apologize for the difficulties you experienced with our front desk service. We have addressed your comments with our associates, and we are grateful for your patience. We hope you will give us a chance to show you the hospitality for which we are known the next time you visit Grapevine.Sincerely,Adrian Perez,General Manager

10/10 - 훌륭해요

EDWIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 29일
Dear Edwin,Thank you for staying at Hilton Garden Inn DFW North Grapevine and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Adrian PerezGeneral Manager

4/10 - 별로예요

Becky

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They have good black out shades
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 20일
Dear Becky, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, clean, convienent to restaurants, great for a one night stay
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 31일
Dear Michelle, We appreciate you taking the time to write a review about your visit to Hilton Garden Inn DFW North Grapevine. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations in addition to our devoted associates and a great location. We appreciate your business and hope to have a chance to serve you again in the future. Sincerely,Adrian Perez,General Manager

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 22일
Dear Ronald, It was a pleasure having you as our guest at Hilton Garden Inn DFW North Grapevine. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your rating. We look forward to hosting you again soon.Sincerely,Adrian PerezGeneral Manager

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
Clean. Great restaurant on first floor. Great location.
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 13일
Dear Carol, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your time at Hilton Garden Inn DFW North Grapevine. We are glad that our location was perfect for your needs and helped make your trip to Grapevine a success. We are also happy you liked our well-maintained hotel and on-site restaurant. Thank you for sharing your experience, and we look forward to providing another exceptional stay.Sincerely,Adrian PerezGeneral Manager