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이슨 앨런 호텔 여행 후기

3.5 out of 5
이슨 앨런 호텔
21 Lake Avenue Extension, I-84 at Exit 4, Danbury, CT

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 443개" "
평점 8 - 좋아요. 1003개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 159개" "
평점 4 - 별로예요. 1003개 이용 후기 중 101개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 64개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함
답변 제공: Molly E 님, 2022년 6월 11일
Thank you for the review. We hope to see you again for a true Ethan Allen Hotel visit.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Patty, FOM 님, 2020년 2월 3일
Thank you for staying with us! Please return again soon Warm Regards, Patty Front Office Manager.

6/10 - 괜찮아요

Sandra

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Caitlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

imelda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice suites for a reasonable price.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Barbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you, Stacy and Molly for your kindness and making my trip back to Danbury pleasant. I'll be returning in June so I'll see you then!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Raffaele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Ryan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, right off the freeway.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful and professional. They were so friendly and welcoming after a long day of travel. The common areas were lovely. The room had a great layout and beds were clean and comfortable. There seemed to be lipstick in the carpet, the heat lamp was broken in the bathroom and on our final night we found the shower handle in disrepair. The staff offered to move our room so the issue was addressed but it was an inconvenience. Overall we were happy with our stay and will most likely choose to stay there again.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

ana 님, bronx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, nice facility
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

William Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved !!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Bharat

2024년 3월에 1박 숙박함

8/10 - 좋아요

Virginia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I enjoyed my stay there very much but was concerned by the limited staff during certain hours, i.e. room service. Also most convenient elevator was not in service.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for your feedback! We apologize for any inconvenience caused by limited staff availability and the out-of-service elevator. We'll address these issues promptly to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!

10/10 - 훌륭해요

Austin

2024년 3월에 2박 숙박함

4/10 - 별로예요

D

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only 2 positive things I can say is the bed was comfortable and the room was quiet. The bathroom was dirty upon arriving, the shower didn't work properly and the rub took 10 min to drain after a shower. I don't know if we got the bottom of the barrel because we went through a 3rd party or not. Had they answered their phones one of the 10 times I called I would have booked through them. I tried this hotel because my siblings gave me a good review.
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 28일
We're disappointed to hear about your experience and apologize for the inconvenience. We'll address these issues with our team to ensure a better stay for our guests. Your feedback is valuable, and we appreciate you bringing it to our attention.

8/10 - 좋아요

Mr.

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is clean from when you walk in, If you leave something in your room, good luck getting it back if at all, unless you stay on them at once. house keeping not good with English. I called the front desk to inform them, but it was never noted according to the girl the next morning.
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 27일
We're sorry for the inconvenience with housekeeping and any miscommunication. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests. Please reach out directly if you need further assistance.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
We're delighted to hear that you found our accommodations to be clean during your stay. Maintaining a pristine environment for our guests is a top priority. Thank you for sharing your feedback!

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel had been a top facility. Hotel is still nice. Needs cosmetic improvements. Having lived in the area for some thirty years, the hotel needs TLC. Still nice but it could be a 5 star.
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 21일
Thank you for taking the time to share your thoughts on your recent stay with us. We are pleased to hear that you still find our hotel nice, recognizing the quality that has made us a top facility in the area for years. We appreciate your honest feedback regarding the need for cosmetic improvements and TLC. It's insights like yours that help us identify where we can enhance our guest experience.We're excited to announce that we are embarking on a renovation project this year aimed at refreshing and revitalizing the hotel, addressing the very concerns you've highlighted. We do look forward to your feedback once the renovations are completed.

10/10 - 훌륭해요

Pedro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Susan

2024년 3월에 1박 숙박함

8/10 - 좋아요

Roger

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Well located, quiet and convenient. Essy in and out.
2024년 3월에 2박 숙박함
답변 제공: Management. 님, 2024년 3월 20일
Thank you for sharing your positive review of Ethan Allen Hotel! We're thrilled to hear that you found our location well-suited to your needs, along with appreciating the quietness and convenience we strive to offer. It's great to know that our easy in-and-out access added to your overall satisfaction. We look forward to welcoming you back in the future for another pleasant stay.

6/10 - 괜찮아요

Carolyne

연인과의 여행
별로예요: 편의 시설/서비스
Restaurant on property but breakfast doesn’t begin until 730 on weekend limited and much better value could be found in close proximity even coffee cups provided for only one morning for a two day stay. Limited staff which was evident in general cleaniniess of common areas. Bed was comfortable
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for your feedback. We apologize for any inconvenience caused by our breakfast hours and the limited amenities provided. We're addressing these concerns to improve our services and ensure a more pleasant stay. We hope to have the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Manuel

2024년 3월에 1박 숙박함

4/10 - 별로예요

Guy

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are not clean, drains clog and AC very noisy
2024년 3월에 1박 숙박함
답변 제공: mangement. 님, 2024년 3월 20일
Thank you for taking the time to share your feedback regarding your recent stay at our property. We're glad to hear that you found the bed comfortable but regret that other aspects of your experience did not meet your expectations. We appreciate your comments on our breakfast hours and the variety offered; we aim to provide a convenient and enjoyable dining experience, and we will review our current offerings and timing based on your feedback. We also apologize for any inconvenience caused by the limited availability of coffee cups in your room and the general cleanliness of our common areas. Please be assured that we will address these concerns with our housekeeping and staff to ensure our high standards are maintained consistently. We understand the importance of a welcoming and well-maintained environment and are committed to improving our services. We hope to have another opportunity to welcome you back and provide you with a stay that better reflects our commitment to our guests' comfort and satisfaction.

10/10 - 훌륭해요

larry

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff at checkin and very accommodating. Room is a little dated but clean and good value for the pricepaid
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
We're so glad to hear that our staff made a positive impression with their friendliness and accommodation at check-in. We appreciate your feedback on the room's condition and are pleased that you found it to be clean and of good value for the price. We continuously work on updating our facilities to enhance our guest experience and your comments are valuable in this process. We look forward to the opportunity to welcome you back and provide an even more satisfying stay.

10/10 - 훌륭해요

Gabriela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing stay!
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for your wonderful review! We look forward to welcoming you back in the future and continuing to provide the high level of service you've come to expect from us. Thank you for choosing our hotel and for recognizing the efforts of our team!

10/10 - 훌륭해요

rickey

단체 여행
Everything was great at this hotel From the bartender at happy hour to the people at the front deck. Polite and assertive. Got everything i needed
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for sharing your wonderful experience! We're delighted to hear that from the bartender at happy hour to our front desk team, everyone contributed to making your stay great. Your kind words about our polite and assertive staff are greatly appreciated. We're thrilled we could provide everything you needed and look forward to welcoming you back soon!

10/10 - 훌륭해요

Stiven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything okay
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
We know how busy everyone is and we are thankful that you took the time to share your review. We look forward to your next visit to our hotel.

2/10 - 너무 별로예요

Kavitha

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very old furnitures, bed, Ac. Smelly.
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
We're excited to inform you that we are preparing to start a comprehensive refresh of the hotel soon. We are committed to enhancing our guest experience at every level and believe that this upcoming refresh will significantly improve the ambiance and functionality of our accommodations. We hope that you will consider staying with us again in the future to experience the updates firsthand and see how we have transformed our spaces to better serve our guests. Thank you for taking the time to share your feedback.

4/10 - 별로예요

Hakkyun

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

jameya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a little confusing to find my room
2024년 2월에 2박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for the perfect review, and we apologize for any issues you may have encountered in locating your room. We do hope you choose us again in the future.

10/10 - 훌륭해요

Angelo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super fast check in and check out. The rooms are very clean and the ambiance is very welcoming. Price is fantastic as well
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for the positive review! We're thrilled to hear you enjoyed the quick check-in/out process, our clean rooms, welcoming ambiance, and fantastic pricing. We strive to provide an exceptional stay for all our guests, and your feedback is greatly appreciated. Looking forward to welcoming you back soon!

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable stay
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
We love to read that our guests had a comfortable stay during their visit with us. We also appreciate you taking the time to write a review and share your feedback. We can't wait to see you again in the future.

10/10 - 훌륭해요

Lourdes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised that the place was really nice. The bed was comfortable and it was nice and quiet. I definitely will be staying here again.
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
We love reading that your guests enjoyed their time with us. Our goal is to provide every guest with the best experience on their visits to the Danbury area. Thank you for sharing your positive experience.

10/10 - 훌륭해요

Daniel 님, Glenmont

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable and clean
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
We appreciate you taking the time to let us know about your recent visit. We are very happy to read that you had a great experience during your visit. We do hope that we get to see you on your next visit to the area.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very great staff and clean.
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 21일
Thank you for the excellent review! We are thrilled that you were able to experience the Ethan Allen service and we can't wait to see you again on your next visit to Danbury.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property and great staff. This was an unexpected trip and I appreciated the warmth and helpfulness of everyone. AWESOME front desk team!
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 21일
Thank you for your kind words! We're thrilled to hear you enjoyed our property and found our staff warm and helpful, especially our front desk team. It's great to know we could make your unexpected trip a positive experience. Looking forward to welcoming you back soon!

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unlike the other Hotel/ Inn I've stayed at, they clean rooms everyday, here you have to wait 3 days to have a room cleaned unless you request it sooner. Ethan Allen does not have continental breakfast in AM. They (Ethan Allen) does provide coffee in AM by front door.
2024년 2월에 2박 숙박함
답변 제공: management 님, 2024년 3월 21일
We are always looking for ways to improve our guest experience, and your comments are invaluable in that process. We understand your concern about our housekeeping schedule. Our current policy of cleaning rooms every three days is part of our efforts to conserve resources and minimize our environmental impact, but we also want to remain flexible to our guests' needs. We apologize if this policy was not clearly communicated to you upon check-in. Please know, we are more than willing to accommodate daily cleaning requests should you prefer it for future stays. We value your business and would love the opportunity to welcome you back, ensuring a stay that not only meets but exceeds your expectations.

10/10 - 훌륭해요

Lee

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Fagner

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Water the shower is warm not hot
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 21일
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the water temperature in your shower. We have taken your feedback seriously and have immediately addressed this issue with our maintenance team to ensure the water temperature is appropriately hot for all our guests. It's important to us that every aspect of your stay meets your expectations, including the comfort of a hot shower.

6/10 - 괜찮아요

Ronald

연인과의 여행
The only thing I did not like about the hotel is that the fact it is now owned by Ethan Allen and everything within the hotel room itself looks like it’s still from the 1930s!
2024년 2월에 2박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're excited to inform you that we are preparing to start a comprehensive refresh of the hotel soon. We are committed to enhancing our guest experience at every level and believe that this upcoming refresh will significantly improve the ambiance and functionality of our accommodations. We hope that you will consider staying with us again in the future to experience the updates firsthand and see how we have transformed our spaces to better serve our guests.

6/10 - 괜찮아요

Claudia

단체 여행, 출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This hotel operates with very limited staff. I think they only had one person at the hotel overnight. First the heater on my room was not working; it was after 10pm and they didn’t have anyone to come and fix it. So that night I had to sleep with sweaters. Next day they decided to give me a new room, on that one the bathroom was not flushing… again mo one to fix it. Really bad experience….
2024년 2월에 2박 숙박함
답변 제공: management 님, 2024년 3월 20일
We sincerely apologize for the challenges you faced with the heating system in your room and the subsequent issue with the bathroom facilities in your new room. It is clear that we fell short of providing the comfortable and hassle-free experience we strive to deliver to all our guests. Please rest assured, we are taking your feedback seriously and will be reviewing our staffing levels and maintenance procedures to ensure issues are addressed more efficiently and effectively in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was huge and extremely clean. Bar/dining room was beautiful and prices not bad. Free breakfast and excellent staff.
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you so much for your wonderful review! We look forward to the pleasure of hosting you again in the future and continuing to meet and exceed your expectations.

10/10 - 훌륭해요

Marybeth

가족 여행
great place and great stay
2024년 2월에 2박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you enjoyed your time with us. We look forward to seeing you on your next visit to Danbury.

8/10 - 좋아요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Beds were a little small for 2 adult people, bathroom and bedroom interior needs to be updated, heater/AC unit pretty loud, and would’ve been nice to have actual “Ethan Allen” furniture/beddings like the name brand itself. Overall, not too bad of a stay. Would probably stay again if I went to visit in the future.
2024년 1월에 2박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for taking the time to provide us with your valuable feedback following your recent stay. We are pleased to hear that, overall, your experience was positive, and you would consider staying with us again in the future.

8/10 - 좋아요

Abby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the employees that we interacted with went above and beyond our expectations.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 20일
We're thrilled to hear that our team members went above and beyond to make your experience memorable. Our staff takes great pride in delivering exceptional service, and knowing we exceeded your expectations is the highest compliment we can receive. Your kind words will be shared with the entire team to serve as further encouragement to continue providing outstanding service to our guests. We look forward to welcoming you back for another exceptional stay.

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable furniture
2024년 2월에 1박 숙박함
답변 제공: Managemnet 님, 2024년 3월 27일
Thank you for recognizing our dedication to providing comfortable furniture. We strive to ensure all aspects of your stay are enjoyable. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Manuel

2024년 2월에 1박 숙박함

4/10 - 별로예요

Ana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
La cama tenia un olor desagradable
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 20일
Gracias por traer esto a nuestra atención. Nos disculpamos sinceramente por las molestias que haya experimentado debido al olor desagradable de la cama de su habitación. Ciertamente, este no es el estándar que pretendemos mantener y nos tomamos muy en serio inquietudes como la suya. Tenga la seguridad de que hemos abordado este problema con nuestro equipo de limpieza para garantizar que todas nuestras habitaciones cumplan con nuestros altos estándares de limpieza y comodidad. Apreciamos sus comentarios, ya que son cruciales para ayudarnos a mejorar nuestro servicio. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia más placentera y satisfactoria.