Dear Denise, We're truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered during your stay. Your feedback is invaluable, and we assure you that corrective measures will be taken to address these concerns. We understand your frustration and hope you will consider giving us another chance to make a much better impression.Sincerely,Hotel Management

Dear Soban, We apologize for any inconvenience caused by the issue with the air conditioning during your stay. Ensuring a comfortable environment for our guests is of utmost importance to us. Your feedback is invaluable, and we will address this issue with our maintenance team to ensure it is resolved. We appreciate your understanding and hope to have the opportunity to exceed your expectations during any future visits. Sincerely,Hotel Management

Dear Kathryn, We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we will address this with our housekeeping team. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for.Sincerely,Hotel Management

Dear Sheryl, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with a comfortable and exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely,Hotel Management

Dear Crystal, We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness of the room, towels, and microwave is concerning, and we will address this with our housekeeping team to prevent such occurrences in the future. Additionally, we apologize for any inconvenience caused by the smoke smell in the nonsmoking room. Your feedback is valuable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Nicholas, Thank you for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Rosalie, Thank you for taking the time to review your stay at our hotel. We are happy to read that you enjoyed most of our services. However, it looks like we overlooked a few issues in preparing your room before your arrival, and we apologize for the inconvenience. Thank you for pointing out that our team was responsive and immediately corrected this for you. We will continue to work hard to deliver outstanding guest service. Thanks again for your comments, and we hope you will choose us again soon.Sincerely,Hotel Management

Dear Nathalie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Birgit, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not having this experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

Dear Luis, We sincerely apologize for the unsafe and unsanitary conditions you experienced during your stay. Ensuring the safety and cleanliness of our premises is of utmost importance to us, and we regret that we fell short of meeting your expectations. Your feedback is concerning, and we will promptly address these issues with our team to ensure improvements are made. Please know that your comfort and well-being are our top priorities, and we appreciate your bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Gary, We are truly sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that we failed to meet your expectations. We understand the importance of providing clean and up-to-date accommodations, and we apologize for any inconvenience caused by the condition of our property. Please know that your feedback is invaluable to us, and we are committed to making improvements to ensure a better experience for our guests in the future. We sincerely hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear Medgine, Thank you for dedicating the time to share your experience. We sincerely apologize for any disappointment you may have experienced during your visit. Please be assured that we do not condone the level of service you received, and we are committed to taking the necessary steps to ensure that all our guests have a positive experience. Thank you for sharing your feedback, as it allows us to make improvements for future guests. We value your input and appreciate your understanding.Sincerely,Hotel Management

Dear Rob, Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your visit. This does not meet our standards of excellence. We understand your frustration and will ensure corrective measures are taken with our housekeeping teams. We regret any inconvenience caused. Additionally, fresh towels are available at the front desk upon request, and we apologize if this was not communicated upon your arrival. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future with an improved stay.Sincerely,Hotel Management

Dear Avuel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Alicia, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please connect with the hotel for further assistance and we will be happy to help. Please return; we hope to serve you again with a better experience! Sincerely,Hotel Management

Dear Sadia, We are genuinely sorry for the multiple issues you encountered during your stay. Your experience falls well below our standards of cleanliness and comfort, and we deeply regret any inconvenience caused. We take your feedback seriously and will promptly address these issues to prevent recurrence. Our team is committed to providing exceptional service, and we apologize for any delay during check-in and the disturbances you experienced. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management

Dear David, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we have taken note of your feedback and will address these appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Rabindra Kumar, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Kathleen, Thank you for evaluating your stay. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and we fell short in your case. We are also sorry for not meeting your expectations regarding the breakfast. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Nicholas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear DANNY, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Keondra, We appreciate your feedback and sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we regret any discomfort this may have caused. Your comments are taken seriously, and we will work diligently to address and rectify these concerns to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope you might reconsider giving us another opportunity to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Bradley, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments about the appearance and lack of elevators are concerning, and we genuinely regret any difficulty this may have caused. Your insights are valuable, and we will address this matter with our team to ensure better communication with our guests, especially those with specific needs. We appreciate your understanding and thank you for bringing this to our attention. Your comfort is our priority, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Taina, Thank you for the review. We appreciate your feedback about our staff. However, we regret any inconvenience caused by the cleanliness and the appliances. We will share this with our housekeeping and maintenance teams to ensure they are resolved and do not occur in the future. Please accept our sincerest apologies for the discomfort, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Artur, We are truly sorry to learn about your disappointing experience during your stay. It's clear that the conditions you described fall far below the standards we aim to provide. We sincerely apologize for the issues with cleanliness, maintenance, and the lack of breakfast. Please be assured that your feedback is taken seriously, and we will work diligently to address these issues and ensure that future guests are not similarly impacted. We appreciate your patience and understanding, and we hope to have the chance to improve your perception of our hotel in the future. Sincerely,Hotel Management

Dear Nicholas, We are disheartened to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Danny, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Valmond, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns so that every guest receives the highest level of service and care. We appreciate your kind words about Alicia. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Jaimee, Thank you for the feedback. We take immense pride in providing our guests with a hygienic and cozy environment, and we sincerely apologize for any shortcomings during your stay. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We also regret any discomfort caused by the individuals outside our hotel, and we want to reassure you that we take the safety and well-being of our guests very seriously. Please know that our front desk is available to assist you in any way possible, and we have taken additional security measures to ensure your peace of mind. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Krystle, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Marie, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Ramen, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear cira, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Jinaury, Please accept our apologies for not meeting your expectations regarding your recent stay with us. We take your feedback seriously and will take the necessary steps to ensure that future guests are not similarly impacted. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Greg, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management

Dear Stewart, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of the bathroom, and we will address this with housekeeping associates. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Pablo, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We will share your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Christopher, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management