"Classic five-star hotel with great staff service and excellent room furnishings.
However, having stayed at many other hotels in China, there were a few disappointing points regarding some essential complimentary services that many modern China hotels now commonly offer.
Firstly, there were no washing machines, dryers, or complimentary laundry services available.
Secondly, the hotel does not use delivery robots, meaning all takeaway orders must be collected personally from outside the hotel entrance.
Thirdly, during our 4 days and 3 nights stay, the staff informed us that the complimentary soft drinks in the minibar (such as Coke) were only free for the first round for the entire stay, rather than replenished daily.
Fourthly, we chose an upgraded room facing the Forbidden City (故宫), which we were really looking forward to. Unfortunately, the actual view was very distant and quite small, while the room itself also felt relatively compact considering the price paid.
Overall, it is still a good, classic five-star hotel with professional staff and quality furnishings. However, for the price paid, the overall complimentary service felt rather stingy compared with many other luxury hotels in China today. The management style feels quite traditional and not fully aligned with the newer service standards many modern China hotels now provide, so we probably would not choose to stay again."
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