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컴포트 인 데칼브 - 대학 부근 여행 후기

2.5 out of 5
컴포트 인 데칼브 - 대학 부근
W Lincoln Hwy, 1314,1314, DeKalb, IL

이용 후기

6.8
평점 10 - 훌륭해요. 167개 이용 후기 중 41개" "
평점 8 - 좋아요. 167개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 167개 이용 후기 중 25개" "
평점 4 - 별로예요. 167개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 167개 이용 후기 중 21개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

rodney

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Tv didnt work properly, air conditioner rattled, room smelled musty, the 3rd flour vending machine didnt work.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Bradley

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great managemet and staff
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional management and staff
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I specifically chose this property because it had a pool. There was a premium because there was an IHSA sporting event that weekend, so prices were even higher. When I arrived, the pool was not open. This was WAY overpriced for what I got, particularly because the reason I chose it-- the pool- was not what I got and was charged for. NOT SATISIFIED.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Antonia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman at the front desk was very nice. The condition of the room was dirty the tub had hair in it and the comforter had yellow stains all over it. The gentleman at the front desk brung us a new comforter but it just didn't seem like housekeeping changed the bedding at all it was disgusting. The last night we were there it was a party on our floor and many people hanging out in the hallway screaming and making noise. The smell of alcohol and weed was horrible.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Felicia

2024년 1월에 3박 숙박함

4/10 - 별로예요

cheryl

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The TV had NO signal. They came up to check it out but couldn't fix it. So, no TV. Tried to shower and there wasn't any hot water. We were advised to let the shower run for a long time. We did and eventually we got lukewarm water at best. The pool said it was closed for maintenance but never opened. Overall, lacking in the basics one would expect.
2023년 12월에 3박 숙박함

4/10 - 별로예요

GCABP

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Pool Needs updating
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

nathan

2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Nicole

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The entire hotel smells like skunk and it’s dirty. Not worth what they charge you
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Vanessa

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No hot water
No hot water…. Ever… in the entire hotel
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Dave

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
hallways looked like they haven't been swept or cleaned for weeks.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Brandi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not Good
Last minute reservation no one at the front desk when I arrived I had to call someone while being harassed by homeless man asking for help and walk in and out to drink water. Very dirty mop by the elevator The door to the room was open, trash in the bathroom, hair in the shower and sink.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Hannah

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jose 님, Mesquite

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Mia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Charese

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall nice stay. Little mix up at check in. The hotel did not receive the email for my reservation but with help from the front desk person we were able to get it all handled in 15 min or so .. location was ideal.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Latichia

2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Randy

2023년 9월에 1박 숙박함

4/10 - 별로예요

Carrie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property did not look like the pictures online. Updated, pool was filthy, cloudy, and had mold around all the edges. Rooms were small with a terrible layout. No phone on the room to even call down. Extremely disappointed for the $270 amount paid for 1 Saturday night.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Pamela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 직원 및 서비스
The room had a strange odor and the tub was very old.
2023년 8월에 2박 숙박함
답변 제공: Shanna Ritter 님, 2023년 8월 29일
We do apologize for the odor in your room. We are striving every day to improve our hotel and making it as best we can for our guests to enjoy their stays.We hope that you will stay again with us in the future to see all of our improvements

4/10 - 별로예요

Cathy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Both comforters on the beds were stained. The front desk replaced when I asked for freshly laundered. In hindsight I should've requested a new room
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
So sorry to hear about your stay. We try really hard to keep everything in good working order and keep cleanliness to the max. We hope you will stay with us again in the future to see that we make improvements every day.

2/10 - 너무 별로예요

Myrna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will never stay there again
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
So sorry to hear this. I wish you would be a bit more specific as we do use our reviews to improve upon our property and staff.

4/10 - 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First room smoke alarm was beeping. Moved to another room that smelled like smoke. Bathroom door in BOTH rooms was only half painted. Looked like somebody just gave up on the job. Restroom near pool smelled awful and somebody left a mess in the toilet and didn't flush. It was obvious that it had been in this condition for a few days.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
So sorry to hear about your stay. We have been in the process of painting so that could have been a time when we were in the middle of that. the restrooms i assure you are cleaned multiple times a day and we do in fact keep a log for that as well. We hope that you will give us a try in the future to see that we are always improving on our property and making sure our guests are happy

10/10 - 훌륭해요

Darlyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Brianna

2023년 6월에 1박 숙박함

8/10 - 좋아요

Thomas

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Brent

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We rented four rooms for an extended family reunion. Between the four rooms, there were four different things wrong - AC not working, TV not working, missing door look hardware, broken chair. I was functional, but certainly not worth the price. Funny smells in different parts of the hotel too - especially the elevator.
2023년 6월에 2박 숙박함

4/10 - 별로예요

Don 님, Minooka

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Television did not work. Floors were exceptionally dirty. No shower curtain
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Luke

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not returning here
Waited at counter several minutes before anyone heard us or even came to the counter to help us. The pool looked dirty, once we got to the 3rd floor...right off the elevator ...carpet was not only stained...just dirty...like not vacuumed. Our room was hot and found broken cookies on the floor. Breakfast was very very limited...I even heard the gentleman taking care of breakfast ask one individual if he wanted sausage. Only maybe 6 pcs of bacon put out at a time a very few eggs. The same gentleman was more worried playing his word search then keeping food items up no black coffee for a bit, i watch several other come look, complain and just leave.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Kevin

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk staff were not very personable and the breakfast was dry, stale, and old. Other than that, the stay was nice.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Linda

2023년 3월에 4박 숙박함

2/10 - 너무 별로예요

Julie

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first room had a clogged toilet. Our second was one king bed - said out of double/doubles since busy weekend and no housekeeping today.
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Michael D.

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Sheryl

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Broken ice machine Vending machine kept money
2023년 3월에 1박 숙박함
답변 제공: Shanna Ritter 님, 2023년 3월 18일
we do apologize for that, i will most definitely have maintanence take a look and get that fixed as quickly as possible.

2/10 - 너무 별로예요

Urious

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No one was available, rooms where dirty, over charged at desk, no working TV or phone had to switch rooms and no working ice machine. 1 star hotel at best.
2023년 3월에 1박 숙박함
답변 제공: Shanna Ritter 님, 2023년 3월 18일
we do apologize for that we will look into this matter and promptly get that fixed.

8/10 - 좋아요

Len and Loretta

가족 여행
좋아요: 숙박 시설 상태 및 시설
The motel I general was clean and comfortable but the breakfast was not good. Probably the worst I have experienced.
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 18일
we do sincerely apologize for that. we have rectified that situation and hope that you will stay with us again soon.

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay ,close to great bar/ restsurant.nice breakfast.
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 18일
Thank you so much for your review.We look forward to seeing you again in the future.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 18일
Thank you for your review. We do look forward to seeing you again in the future.

8/10 - 좋아요

Daniel

좋아요: 청결 상태

10/10 - 훌륭해요

Shawn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. It is clean and they are accommodating.
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Ashley

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was by far the worst hotel stay I’ve ever had
This was by far the worst hotel stay I’ve ever had in my 35 years of life. First the indoor pool that they advertised was UNHEATED and as cool as outside in December. Our bathroom was filthy I didn’t even want to shower in it. Their WI-FI didn’t work the entire time even though they advertised and provided a code. No paper in business center. And kids ran up and down each and every hallway all night long my daughter and I couldn’t sleep before a very important cheer competition. Horrible
2022년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Well the first room we had the smoke detector was beeping so it had to be repaired which that they took care of right away. Then our heat was not working so we had to change rooms which was ok, however we are not sure the room was cleaned properly since we had fun room keys that were not ours under the bed which is concerning.
2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 2일
We do apologize for your stay not being able to meet your standards. Our housekeeping staff is pretty diligent when cleaning so i do also apologize for that small oversight with the room keys being under the bed. I do assure you that the rest of the room was well maintained.We hope that you will stay with us again in the future.

2/10 - 너무 별로예요

Rebecca

2022년 11월에 1박 숙박함