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오요 호텔 데리더 하이웨이 171 노스 여행 후기

2 out of 5
오요 호텔 데리더 하이웨이 171 노스
1213 N Pine Street, DeRidder, LA

이용 후기

5.0
평점 10 - 훌륭해요. 142개 이용 후기 중 21개" "
평점 8 - 좋아요. 142개 이용 후기 중 18개" "
평점 6 - 괜찮아요. 142개 이용 후기 중 23개" "
평점 4 - 별로예요. 142개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 142개 이용 후기 중 62개" "

5.0/10

청결 상태

6.0/10

직원 및 서비스

5.0/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Sylvester

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a nearly dead roach lying on the floor immediately when i opened the door the first time. There was another nearly dead roach on the chair where my son was trying to put his bag. The bathtub had dead roaches. The towels were dingy, hard, and unclean. Overall disappointment.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Benjamin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exquisite
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Zachary

좋아요: 편의 시설/서비스
Quiet
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Eric

All good
2024년 3월에 1박 숙박함
답변 제공: Joey 님, 2024년 5월 2일
Thank you so much for the positive rating, Eric! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

2/10 - 너무 별로예요

Kelly

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The women at the front desk were extremely rude and unprofessional.
2024년 1월에 2박 숙박함
답변 제공: Ammy 님, 2024년 5월 3일
Apologies for the problems you had faced, Kelly! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 - 괜찮아요

carolyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was ice cold. Roaches in bathroom . Not to clean. The name says it all. OYO. ON YOUR OWN
2024년 1월에 1박 숙박함
답변 제공: Ammy 님, 2024년 5월 3일
Hi, Carolyn! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

6/10 - 괜찮아요

Israel

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 6박 숙박함
답변 제공: Ammy 님, 2024년 5월 3일
Hi, Israel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 - 너무 별로예요

Leonel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing and the cockroaches were everywhere
2024년 1월에 7박 숙박함
답변 제공: Ammy 님, 2024년 5월 3일
Hi, Leonel! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This entire place needs to be torn down &remodeled
There were roaches. I didn't even want to take my shoes off. Once we entered, there was an odor that was so overwhelming in the room. There were holes in the walls and stains everywhere. There was no smoke detector so just random hole in the ceiling that looks so sketchy. I only stayed there because I was desperate and it was the most affordable. No wifi AGAIN, my apologies "they have wifi, its just not stable". Then you don't have wifi & need to remove this from your amenities. They womt allow me to upload these pictures, not sure why.
2024년 1월에 1박 숙박함
답변 제공: Ammy 님, 2024년 5월 3일
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 - 너무 별로예요

Joel

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible customer service lady in the front desk is just rude for no reason.
2023년 12월에 3박 숙박함
답변 제공: Ammy 님, 2024년 1월 22일
Hi, Joel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 - 별로예요

Tricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Someones dirty sock left behind the bathroom door. The exhaust fan in the bathroom extremely loud, cover left off on the toilet. We were left with 1/4 roll of toilet paper, 2 full size towels were left for 4 people thay stayed, no wash cloths, the pillows need to be replaced as they are very flat.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Jimmie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked this property based on having stayed at another OYO in New Mexico which was average to a bit above average. Due to airline delays we did not arrive in Shreveport, LA. until nearly midnight. We were able to get a rental car as some very courteous folks at Hertz who stayed beyond closing time to help us out. Arrived at OYO in DeRidder approx 2:20 a.m. Rang the bell for the night clerk. While waiting I looked around and surveyed the entrance. There appeared to be mold around the window for night arrivals as well as mold up along the outside walls and on the ceiling of the drive thru. Got to the room and did not like what we were greeted with. Dirty counters, poorly made beds, insufficient towels and wash cloths, and worst of all a very dirty bathtub. Too tired to deal with it at that time in the morning. Later in the morning we requested sufficient towels then put one in the filthy tub to stand on. Went to discount store and purchased disinfectant spray, wipes and deodorizer (had requested non-smoking) but first thing we smelled when entering the room was smoke. Only 5-10 vehicles in the parking lot so not overly crowded (sarcasm ). We cleaned everything that maids should have cleaned and requested the office not to send maids to our room for the entire 4 day stay. I guarantee the room was much cleaner when we left than when we checked in! Last time to stay at an OYO property for us.
2023년 10월에 4박 숙박함

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms were dirty, only 2 non-smoking rooms available of 3 rooms reserved, poop on the wall, no toilet paper, dirty towels. Would never recommend, and my standards are low.
2023년 9월에 3박 숙박함

4/10 - 별로예요

George

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No towels or toilet paper, and bunch of crickets
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Joel

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Only good thing is it's right beside Walmart other than that nothing
2023년 9월에 4박 숙박함
답변 제공: Ammy 님, 2024년 5월 3일
Apologies for the problems you had faced, Joel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 - 별로예요

Joel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Ammy 님, 2024년 5월 3일
Hi, Joel! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 - 너무 별로예요

Brianna

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is dirty in and outside. There was cleaner in the bathroom that was just thrown in there not even scrubbed or rinsed down. Roaches in the room. Stains on every wall that were disgusting. Base boards were filthy and stained. I didn’t want any of my bags on the floor due to bugs. The sheets were stained and the chair in the room was stained so bad. Toilet paper was terrible one ply. The hotel didn’t have enough clean towels I had to wait for them to wash my own and then return them. Just not good overall
2023년 7월에 2박 숙박함
답변 제공: Eva 님, 2023년 7월 20일
Hi, Brianna! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

2/10 - 너무 별로예요

Chenita

2023년 7월에 2박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Chenita! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

8/10 - 좋아요

Casey

2023년 6월에 1박 숙박함
답변 제공: Eva 님, 2023년 7월 20일
Hey, Casey! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

2/10 - 너무 별로예요

Alana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room didn't look anything like the picture. The walls were filthy, pillows were yellowed and smelled horrible. Smoke detector was missing the cover, tester on it wasn't working and covered in webs. Bathroom fan made a horrible sound and was also covered in webs and dust. shower curtain was moldy. Mold around the baseboards by the bathroom sink. sheets had stains on them. We had to go to Walmart to buy our own pillows and pillow cases. I would never stay there again or recommend anyone stay there.
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Sincere Apologies, Alana! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

6/10 - 괜찮아요

Trevon

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Ammy 님, 2023년 5월 24일
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 - 괜찮아요

Carl

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was a little run down and is near the train tracks which frequents at all times of the night
2023년 4월에 1박 숙박함
답변 제공: Ava 님, 2023년 4월 19일
Hi, Carl! Sorry for the hassle you faced. We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 - 너무 별로예요

Crystal

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OYO means O, NO!!!!!
Lady at front desk was friendly, but that's it. I was upgraded to a two double beds non-smoking because she didnt have my non-smoking kingsize bed room that i reserved online. The new Room was gross, not detail cleaned at all for customers, shower pressure not there, shower head didn't work, shower knob broken, tv didn’t turn on or off with remote so inconvenient when your tired, beds were very used and very uncomfortable stiff, not to mention the air conditioner worked but was so noisy it kept waking us up constantly, and what about the room is suppose to accommodate 4 people with 2 beds with one tinys trash can, really? And only two plugs next to the bed to charge phones, laptops, tablets, or anythings else. And also towels were so thin. Needless to say that was my first and last time i will be staying at a OYO Hotel.
2023년 4월에 2박 숙박함
답변 제공: Barbara 님, 2023년 4월 12일
Hello, Crystal! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
We arrived in the room, the beds had burn hoes, the AC didn’t work, the bath towels were stained, and the shower curtain was stained, and there was pee in the toilet. We requested a king non-smoking and got a double non-smoking instead. They didn’t ask us if they wouldn’t want to change at all they just put us in that room there was no coffee pot in the lobby was locked until almost 9 o’clock that morning before we checked out, I don’t recommend this hotel at all especially if you’re really picky. The rooms do not look like the pictures. They are nowhere near as neat and clean.
2023년 3월에 1박 숙박함
답변 제공: Lisa 님, 2023년 4월 1일
Hi, James! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

6/10 - 괜찮아요

Tom

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Lisa 님, 2023년 1월 10일
Hi, Tom! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Horrible experience
It was Christmas night with a nightly rate of $90 and upon walking in the walls were filthy and the top sheets had big melon size stains the beds were hard to look at. There was blue tub cleaner so it looked like running down into the tub from the faucet.
2022년 12월에 2박 숙박함
답변 제공: Eva 님, 2023년 1월 4일
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 - 너무 별로예요

Dustin

단체 여행, 출장 여행
별로예요: 직원 및 서비스
Still waiting for 1000 dollar refund as rooms were cancelled computer error still no refund !!!!
답변 제공: Ava 님, 2022년 12월 22일
Hi, Dustin! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 - 너무 별로예요

Aahley

2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 12월 1일
Hi, Aahley! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible
Horrible. Roaches crawling on bed and walls. Vomit on the bed and floor
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 23일
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 - 너무 별로예요

Dedrick

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Griffen

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that i did not have to sleep in my vehicle. The room had roaches. The wifi did not work. The ice machine was broken. There was no coffee or tea. And the front desk attendant was in her vehicle smoking when i came to checkin.
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 7일
Apologies for the problems you had faced, Griffen! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 - 너무 별로예요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Ammy 님, 2022년 11월 4일
Hi, Karen! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah

2/10 - 너무 별로예요

Christopher

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I RARELY have negative feedback for anything, but I must admit that this stay was quite disappointing. The room smelled old and dingy, maybe stale cigarette smoke (although the room was supposed to be non-smoking); there were holes in the bed sheets and the sheets had been written on with black sharpie marker. The pillows were very old, dingy and yellow; the icing on the cake though, was the bug crawling across the floor. As I was only in town for one night I was pleased with a $60.00 room versus $100 at others around. However, the old adage “you get what you pay for” is VERY accurate in this case. ONE STAR! Would NOT recommend!!
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 7일
Apologies for the problems you had faced, Christopher! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pass ‘er up
It’s like putting makeup on a pig… 1-roaches 2-cracked bathroom sink that didn’t drain well 3-freezer in mini frig was one huge block of ice. 4-volume and power button on remote didn’t work
2022년 9월에 1박 숙박함
답변 제공: Greta 님, 2022년 9월 19일
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

10/10 - 훌륭해요

Ismael Chris

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It’s a cool little hotel , real quiet . I like it . I’ll keep coming back .
2022년 8월에 1박 숙박함
답변 제공: Arthur 님, 2022년 9월 1일
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

2/10 - 너무 별로예요

Faith

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our hotel room was horrible. We paid $322 for 3 nights only to have roaches crawling on the walls, floors and on the bed.the bathroom was disgusting…. Dirty floors, filthy tub and poop smeared on the walls. The tv didn’t work, half the lights didn’t come on, didn’t want to give us enough towels for the amount of people in the room and the staff did not want to do anything about it. Unfortunately there were no other rooms available in town due to a softball tournament so we had no choice but to stay.
2022년 6월에 3박 숙박함
답변 제공: Ammy 님, 2022년 7월 10일
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 - 너무 별로예요

Crisilda

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pool was disgusting!
YUK!
2022년 6월에 1박 숙박함
답변 제공: Jane 님, 2022년 7월 10일
Hi, Crisilda! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 - 너무 별로예요

Michelle

출장 여행
별로예요: 직원 및 서비스
Around 10pm, an hour after booking, the location called to tell me they "hoped I was not on my way there as they have no rooms available." I said "that would be correct as I booked the last room according to the website." I was then told "we haven't had a room available for 3 hours." There were no other rooms anywhere as a local plant had hired many people now staying in the few area hotels. No assistance in finding a room. Went elsewhere where front desk made some calls to motels which were also booked up. Through chat with Hotels.com reservations dept and follow up call, booked a room at a motel an hour away.
2022년 5월에 1박 숙박함
답변 제공: Joey 님, 2022년 5월 19일
Sincere apologies, Michelle! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel and rooms should be torn down
2022년 5월에 1박 숙박함
답변 제공: Joey 님, 2022년 5월 19일
Hi, Kevin! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away
When we checked in we were given a key and told our room number. When we opened the door…someone was still in the room. The bed was unmade, there was an open duffel bag of belongings, the TV was on. Completely unacceptable. We did not stay after that and were not eligible for a refund since we used the hotels.com site to book.
2021년 10월에 1박 숙박함
답변 제공: Jane 님, 2022년 1월 6일
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 - 너무 별로예요

Davis

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing unique about this property and was the worst hotel accommodations I have ever booked. The first room assigned to us was not cleaned, food and trash throughout the room. The second room had roaches on the floor and in the drawers at the nightstands. The television did not work and the manager had no idea how to make it work. I am surprised that Expedia would list such a terrible property for their customers. This was late in the evening when we checked in and thank God for lysol and air freshener. I will Go on the website for this hotel and also enter our comments about this terrible place and I would not recommend this hotel to anyone staying in DeRidder Louisiana !
2021년 12월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 12월 8일
Apologies for the problems you had faced, Davis! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
MEDIOCRE!!!
Everything was average, mediocre, nothing super grand, barely passable...refrigerator had roaches in it, not to mention dead one in tub, that had to be dealt with before anyone could comfortably shower. Bed linens had seen better days, burned 🔥 cgarette holes in it...didn’t take the time to complain to front desk, as we were there for less than 20 hours for close family funeral, our grief was too deep to realize how over-priced such shoddy rooms were & customer service was what I said before, MEDIOCRE! I suggest a tent and the campgrounds at Bundick Lakes, if you really want your money's worth, & less smells!
2021년 10월에 1박 숙박함
답변 제공: Jacob 님, 2021년 11월 4일
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Jacob

2/10 - 너무 별로예요

Craig

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They didn't have Iron, ironing board or phone in room. Ice machine not working, soda machine wasn't producing cold beverages. Poorly washed sheets and towels. I've used this hotel awhile back when it was Country Inn it was much better.
2021년 10월에 2박 숙박함
답변 제공: Cheshta 님, 2021년 10월 26일
Hi, Craig! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont stay here
The room smelled, the beds were uncomfortable. The front desk was un-welcoming. We choose not to stay in these conditions, and Checked out 2hrs after checkin, asked for a refund only to be told no.
2021년 9월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 17일
Hi, Charles! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

6/10 - 괜찮아요

실제 이용하신 고객

2021년 8월에 2박 숙박함
답변 제공: Ammy 님, 2021년 9월 17일
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

2/10 - 너무 별로예요

Gerard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can you give negative stars?
Worst hotel experience ever. All the details about the hotel were a lie. Hotel description said wifi. Wifi didn’t work. Said free breakfast. Breakfast was non existent. Lights in bathroom did not work. Reported 3 times to front desk, each time was told maintance would come look at it. Never came. Cracks in ceiling and cigarette burns in blankets and sheets. Couldn’t pay me to stay at this location again.
2021년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 17일
Hi, Gerard! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

4/10 - 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 9월 5일
Hi, Bruce! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 - 좋아요

Lekesha

단체 여행, 가족 여행
별로예요: 청결 상태
This is a very good spot to go when you have pet dogs!!! They are very welcomed here. We couldn't watch T.V the sheets were dingy. I used My tee shirt to cover the pillowcase. We were evacuated and were very pleased that we could bring our puppies.
2021년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 5일
Hi, Lekesha! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

2/10 - 너무 별로예요

aaron

2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

Amy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old, dirty (inside and out), roaches in the room, bad front desk service!! If we weren’t desperate because of evacuating from a hurricane, there is no way we would have stayed here.
2021년 8월에 3박 숙박함
답변 제공: Noah 님, 2021년 9월 2일
Apologies for the problems you had faced, Amy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.