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컨트리 인 & 스위트 바이 래디슨, 디케이터, 일리노이 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 863개 이용 후기 중 321개" "
평점 8 - 좋아요. 863개 이용 후기 중 300개" "
평점 6 - 괜찮아요. 863개 이용 후기 중 136개" "
평점 4 - 별로예요. 863개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 863개 이용 후기 중 39개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

Karen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The person who checked us in was not polite at all. She basically made us feel like we interrupted her television show (which I could hear in the background). She programmed our keys and just handed them to us. She didn't tell us where the elevator was (we found it around a corner), she didn't tell us anything about breakfast (if there was one and what time it was available). She just made us feel like we totally inconvenienced her. I don't think we will ever stay at a Country Inn and Suites again.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Ebony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Man come in my room while I was in the shower
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

LaToya

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property itself such as hallways, the elevator and the stairway was a bit ragged with a lot of chipped paint. My room was not cleaned good at all. There was urine on the toilet seat, hair around the bathroom sick faucet, in the bathtub the faucet were a rusted and seemed to be corroded. The vent in the bathroom above the shower was half way off, there was a large amount of crumbs on the floor and there was someone's socks that were left balled up beneath a table. I cleaned the room myself upon entering because I didn't have the time to bother with a complaint, as I was in town for a baby shower and I was already running behind. I probably would not stay at this property again. The staff was helpful and pleasant when checking in and out.
2024년 3월에 2박 숙박함
답변 제공: Jen 님, 2024년 3월 11일
Thank you for your feedback. I'm sorry you didn't like your stay. I will use your feedback to coach employees so we can do better

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 직원 및 서비스
The location was good to get to different attractions in the Decatur area quickly. The room wasn't filthy but it was the cleanist either. The bed was too hard for my comfort.
2024년 3월에 1박 숙박함
답변 제공: Jen 님, 2024년 3월 11일
Thank you for your feedback and for staying with us

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Five stars
2024년 2월에 3박 숙박함
답변 제공: Jen 님, 2024년 3월 11일
Thank you for staying with us!!

10/10 - 훌륭해요

Allie

좋아요: 편의 시설/서비스
Nice cozy and friendly
2024년 3월에 1박 숙박함
답변 제공: Jen 님, 2024년 3월 11일
Thank you for staying with us!! Hope to see again!

8/10 - 좋아요

Kari

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice and clean and enjoyed the room with the jet tub .. only thing that was an inconvenience was the pool , way to many kids and way to loud we didn’t stay long .
2024년 2월에 1박 숙박함
답변 제공: Jen 님, 2024년 3월 11일
Thank you for staying with us and for your feedback. We hope to see you again!

10/10 - 훌륭해요

Ssndra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love that they have the pool open till midnight
2024년 2월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 2월 21일
Thank you so much for staying with us! We hope to see you again soon!!

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and clean. Fit my needs for two weeks.
2024년 1월에 14박 숙박함
답변 제공: Jennifer 님, 2024년 2월 5일
Thank you for your feedback! We appreciate your business and look forward to seeing you again!

8/10 - 좋아요

Isabella

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was a quiet hotel, clean, and the breakfast was pretty good! They also have a gym and pool which I didn't use but I saw them and they looked nice. Staff were nice as well.
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 2월 5일
Thank you so much for your feedback! We look forward to seeing you again!

8/10 - 좋아요

Nancy

가족 여행
좋아요: 편의 시설/서비스
It was great for one night but I was expecting to have a refrigerator and microwave in the room for meds and to be ble to make a snack before bed
2024년 1월에 1박 숙박함
답변 제공: Jen 님, 2024년 2월 5일
Thank you for your feedback. I'm sorry you didn't locate the fridge in the room. We have them in cabinets in each room so it looks a little deceiving. I apologize

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 12월 26일
Thank you so much for choosing our hotel and staying with us!! Look forward to seeing you again!

4/10 - 별로예요

Marcello

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The bed was very stiff, and springs will poke you! Morning breakfast was okay, but not the best.Will not be staying there again.
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 12월 20일
I apologize that we couldn't exceed your expectations. We will work hard to make it better in the future.

8/10 - 좋아요

Anne

좋아요: 청결 상태
We were here for a funeral
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 12월 20일
I'm very sorry for your loss. Thank you for choosing our hotel.

6/10 - 괜찮아요

Roger

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Two star hotel trending to one star
This is a budget hotel that is starting to look a little rough around the edges. Room was comfortable enough, but needs some TLC. Tiles in bathroom are separating from subfloor, tv pixilated often, lots of wall damage in hallways. Breakfast is about average for a budget hotel.
2023년 10월에 4박 숙박함
답변 제공: Jen 님, 2023년 10월 22일
Thank you for letting us know of your concerns. My staff and I will work diligently to address the issues.

8/10 - 좋아요

Bethany A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean, bed was comfortable, and nice breakfast selection.
2023년 10월에 1박 숙박함
답변 제공: Jen 님, 2023년 10월 22일
Thank you so very much for your business!!

6/10 - 괜찮아요

tom

가족 여행
The room is small and well worn. No safety bars in the tub Tub not that clean. Lobby not well cleaned. Trash can overflowing. This Comfort Inn not up to par compared to others we’ve stayed at
2023년 10월에 1박 숙박함
답변 제공: Jen 님, 2023년 10월 22일
Thank you for your concerns, we will work to fix the items you mentioned and hope to see you again

4/10 - 별로예요

Sharon

연인과의 여행
별로예요: 청결 상태
This hotel is becoming very dated and unclean. There was a place in our room close to the garbage can that looked like someone had thrown up and the carpet was never cleaned. The doors were chipped and very dated. The price to stay there keeps going up, but the hotel is starting to look very shabby. I stay there at least once a year, but am considering looking somewhere else.
2023년 10월에 3박 숙박함
답변 제공: Jennifer 님, 2023년 10월 13일
I apologize on behalf of the hotel for the issues you experience when staying with us. I will look into these issues and coach my staff on how we can do better.

6/10 - 괜찮아요

Suzanne

It smelled funny i thought smoke. My daughter thought paint . Definitely had seen better days but was clean
2023년 10월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 10월 13일
Thank you for bringing this to my attention, I will work with my staff on all of this.

8/10 - 좋아요

nanette

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Viensavanh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will never comeback here again!!
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Lori

별로예요: 숙박 시설 상태 및 시설
Very musty and needs updated, had to change hotels.
2023년 9월에 8박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not very clean and the service isn’t great.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Debra

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Kenneth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice but not clean or tidy.
Nasty mattress.
Curtains not secured
Fitted sheets do not fit the mattress
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Amber

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got into the room & it there was roaches everywhere! Nobody has reached out or even offered a refund! Terrible place!!!
2023년 9월에 1박 숙박함

4/10 - 별로예요

Naughton

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Theee was a substance that looked like vomit in front of the mini fridge across the floor-2 ft long, The air/heat mini split stopped working my swcong night there, quite evident that the refrigerator had not been defrosted for a very long time=a huge amt of ice surrounding the electrinics inside, long black hairs up and down the shower/bath walls....etc. I gave a good review upon arrival and then this all appeared. Give iit a 2 star/5.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Alan 님, San Diego

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom is not clean, and the property is old.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was in town for a best friend 60th birthday surprise party.. my room was clean, towel needed to be replaced spots on them...my mattress was lumpy and hard very uncomfortable . It was a little noisy, some group of girls were there for a competition.. The potatoes that were served for breakfast were burnt, and that taste overpowered everything about the potatoes, breakfast wasnt that good.. the stay was okay, but, to book again id questionable..
2023년 9월에 2박 숙박함

8/10 - 좋아요

Robert

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 편의 시설/서비스
Very nice first impression of workers at front desk they were easy to talk to and willing to assist me through out my check in process. I will definitely come back again!!!
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Stephanie

2023년 9월에 1박 숙박함

4/10 - 별로예요

Jarred

출장 여행
별로예요: 청결 상태
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Nick

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thoroughly disappointed
Upon arrival, I was assigned to a room on the second floor. Regrettably, the hallway emitted an unpleasant odor reminiscent of stale beer, vomit, and marijuana, which unfortunately extended into the room I was given. In response to my concerns, the hotel staff relocated me to a room on the first floor, which had a more agreeable scent. Furthermore, they generously upgraded me to a whirlpool room, although I opted not to use it. Upon closer inspection of the bed, it became evident that it had been previously occupied. The sheets were crumpled and bore traces of crumbs. I promptly requested fresh bed linens, but it took nearly two hours for someone to respond, only after I insisted. To my dismay, the housekeeping staff displayed rudeness and irritation upon arriving to change the bedding. They even denied the presence of crumbs, claiming that the bed had been made earlier in the day. However, when they removed the comforter, it was apparent that the sheet had not been properly tucked in, contradicting their statement. I inquired about the frequency of comforter cleaning, to which I was informed that it occurred approximately every three days. This experience left me thoroughly disappointed.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Rickey D Place,

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was sparse. One armless desk chair for 2 people to sit. Uneven tiles in bathroom floor. Breakfast was lousy. I do not recommend for the money.
2023년 8월에 4박 숙박함

8/10 - 좋아요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stop
Was there for a one night stay. Hotel was comfortable, clean and felt safe. Check in was friendly. Pool was on the shallow and smaller size (3’8” deep everywhere) but it did the job for my two boys that wanted to swim. Many restaurants nearby. Decent hot breakfast in the morning.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Sam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a good location and close to highway.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Kermit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice room - VERY quiet both evening and morning time! Looked like hotel was full too
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Lissa

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Mark

Tile in the bathroom had broken and loose grout. Mold on the caulk above the shower. Some sort of spot under the counter in the bathroom that was obviously missed.
2023년 8월에 2박 숙박함

4/10 - 별로예요

Silvio

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There where cockroaches in the rooms and bathroom walls not clean
2023년 7월에 5박 숙박함

4/10 - 별로예요

Paul

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room was so damp and musty. It smelled like wet socks and it felt like I was sleeping in a room full of wet socks. It was awful. Additionally, there was pubic hair in the shower that was there when I entered the "clean" room.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Robert

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rundown and property in poor condition, terrible smell by the elevator and pool area, and terrible pillows!
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Joseph

2023년 7월에 3박 숙박함

8/10 - 좋아요

Candice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함

6/10 - 괜찮아요

Tammy

가족 여행
별로예요: 직원 및 서비스
It’s been better
Hotel was not as clean as in previous trips ( we make a trip to Decatur annually). Recent updates are nice, it just wasn’t clean. Unfortunately, I was given a room that was already occupied which was embarrassing for all parties involved.
2023년 7월에 1박 숙박함
답변 제공: Customer Care 님, 2023년 8월 3일
Thank you for taking the time to share your feedback. It saddens us to hear that your stay was less than pleasing due to the cleanliness of the hotel along with the room availability at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We look forward to having you back so that we may redeem ourselves and provide you with an even better guest experience.

6/10 - 괜찮아요

Connie

가족 여행
좋아요: 직원 및 서비스
The toilet were very small. The room had a odor
2023년 7월에 1박 숙박함
답변 제공: Customer Care 님, 2023년 7월 24일
Thank you for writing a review. We are saddened to hear that your experience was anything less than satisfying due to the condition of the toilet and the room odor at that time. Please know that we strive to keep a good quality of service in all aspects, which is indicative of our standards, and these have been shared with our management for further improvements. We hope for another opportunity to make a more favorable impression.