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더 골든 팜스 호텔 & 스파 델리 여행 후기

3 out of 5
더 골든 팜스 호텔 & 스파 델리
Opp. East Delhi Police Headquarter, New Delhi, Delhi N.C.R

이용 후기

5.6
평점 10 - 훌륭해요. 28개 이용 후기 중 2개" "
평점 8 - 좋아요. 28개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 28개 이용 후기 중 8개" "
평점 4 - 별로예요. 28개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 28개 이용 후기 중 5개" "

7.0/10

청결 상태

5.2/10

직원 및 서비스

6.6/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Vishal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Services and staff need improvement.
The complimentary breakfast was denied by hotel on both days although booking email clearly states that it's included. The bathroom shower and fittings were totally rusted and leakage water flowed into the room. The hotel staff and hotels.com did not care to help and resolve despite calls to front desk and customer service number.

8/10 - 좋아요

Gagan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, reachable , okay hotel for what i paid.
The staff was good and understanding at hotel reception upon check- in.
Thank you for choosing “Golden Palms Hotel & Spa”- Delhi, for your recent stay. Hope you have a comfortable stay at our hotel.We thank you very much for your kind patronage, which we truly cherish and assure you of our best service.

4/10 - 별로예요

Amit K

별로예요: 직원 및 서비스
Thank you for choosing “Golden Palms Hotel & Spa”- Delhi, for your recent stay. Hope you have a comfortable stay at our hotel.We thank you very much for your kind patronage, which we truly cherish and assure you of our best services.

6/10 - 괜찮아요

Manish 님, ghaziabad

좋아요: 객실의 편안함
Nice stay

4/10 - 별로예요

Aditya 님, delhi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
stay at golden palm
Reception, restuarant and floor area were not clean.

4/10 - 별로예요

Shekhar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함

6/10 - 괜찮아요

Ravinder 님, Chandigarh

별로예요: 직원 및 서비스
Energy is lacking.
Satisfactory

2/10 - 너무 별로예요

Mrinal 님, new delhi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
screwed up experience
1. The entire night air conditioning did not work in "golden palm and spa". This situation was after maintenance checked and comfortably said "sir wait for 2 hours it will work". The next 10 long hours we were sweating. Never going back. 2. Washbasin tap was broken. It gave us continuous extreme hot water. Very disappointing experience. 3. It doesnt end here. Next morning during our breakfast we were asked to pay for it even after having clearly mentioned in our itinerary. Its a clear opposite of being hospitable. Never going back to golden palms and hotel.com

10/10 - 훌륭해요

Great at this price. 님, well located..

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
it was comfortable quick service, clean room and good food.

8/10 - 좋아요

Sunil 님, Ludhiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Overall its a good experience

4/10 - 별로예요

Rupesh 님, Shamli

별로예요: 직원 및 서비스
Shocking experience
Worst experience Very less items in buffet breakfast. This is d third time i m visiting and Ac never works as usual. Room phone was also not working, u have to call from ur phone to the reception.

2/10 - 너무 별로예요

G G LALWANI 님, Mumbai

별로예요: 청결 상태, 직원 및 서비스
Hopeless Service
It was total dissatisfaction even after complaining No follow up from Hotel Staff AC systems not working, Honey Bees found, No Hot Water, No pressure in Water Supply & above all they sell Mineral Water for Rs 116/- per bottle & also during buffet breakfast charge you for Tomato Ketchup & MANY MORE COMPLAINTS.

10/10 - 훌륭해요

Sujit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

satyam 님, london

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Fairly comfy hotel in east delhi
Contrary to what is advertised, currently there is no functional gym in the hotel. Also the spa opening hrs are from 9 am to 6 pm which could be extended
답변 제공: Golden Palms Hotel & Spa Team 님, 2017년 5월 13일
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologize for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us

2/10 - 너무 별로예요

Shailesh kavi 님, Delhi

별로예요: 직원 및 서비스, 객실의 편안함
very bad service,
I will never recommend any one to stay in Hotel palm. Bad room service..staff not friendly, not professional, Quality of service not at all to the mark.

6/10 - 괜찮아요

Divya Sharma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worthy enough but locality spoils it all
Stay in hotel is nice but as soon as you think of stepping out nothing seems to be available. you have to walk on either sides ,almost 500-800 mts, to avail some auto or public transport. Nearest metro station, anand vihar, is also 2kms far off. Apart from locality everything else about the hotel seems to be fine. Food is also appreciable. Better book a cab if you're looking for stay in here.

4/10 - 별로예요

Sahil 님, Delhi

별로예요: 직원 및 서비스
Ac's not in perfect condition
I changed my room once because of the ac cooling .

8/10 - 좋아요

Anu 님, Panipat

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good Value for money
Nice & perfect. 2nd time. Good food. Comfortable room. Acceptable service.All the best !! Anu

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Check in out was smooth, clean rooms, service was good. However, food was not that great. Overall a decent place for a short stay.

8/10 - 좋아요

Karishma 님, Chandigarh

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Excellent Rooms...Bad Room Service...Average Food
Big & comfy ROOM (and Bed) with all amenities....The FOOD choices were very limited and tasted pretty average...And although the RESTAURANT service was excellent, the food in the dinner buffet was cold. ROOM SERVICE was Super Slow!! I ordered tea at 9am & got it at 10am... I mean seriously!? an hour for a cup of tea? Also, the SPA forgot to remind me about the appointment & were least bothered that I didn't come...Its a vacation & I expected them to call...Just remember not to depend on the Hotel staff too much, and try eating somewhere else & it will be the perfect place to stay.

6/10 - 괜찮아요

Pranjal

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스

8/10 - 좋아요

Vivek 님, AGRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

8/10 - 좋아요

K Varun 님, Hyderabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel to stay
I booked this hotel for my parents who were visiting Delhi, they enjoyed there stay at this hotel. Thanks to the hotel team for all the help they have done. Thanks, Varun.K

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I left early the next day
Never build a hotel near a police station and then absolutely don't call such a hotel a spa.
답변 제공: Golden Palms Hotel & Spa Team 님, 2017년 5월 13일
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologize for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us.

2/10 - 너무 별로예요

Cheated

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience, indifferent staff, stay away
In a partially occupied hotel and absolutely free reception it took staff more than 15 mins to check us in. Lift wasn't functioning, AC wasn't working, toilet kit in the bathroom was half empty. Upon check out hotel wasn't able to help me find taxi. Overall a disastrous stay.
답변 제공: Golden Palms Hotel & Spa Team 님, 2017년 5월 13일
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologise for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us.

6/10 - 괜찮아요

Shubrajeet 님, Ghaziabad UP

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Ok
Did my reservation 7 days in advance but i had to wait at lobby for 45-50mins to get my room. Food menu shows round a clock but most of the items are not availaible. Had a bad experience which i complained to frontoffice manager. Morning buffet(breakfast) is not at all impressive.
답변 제공: Golden Palms Hotel & Spa Team 님, 2017년 5월 13일
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologize for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us

6/10 - 괜찮아요

Dinesh

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함