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예약 가능 여부 확인

더 그랜드 뉴델리 여행 후기

5 out of 5
더 그랜드 뉴델리
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 500개 이용 후기 중 145개" "
평점 8 - 좋아요. 500개 이용 후기 중 156개" "
평점 6 - 괜찮아요. 500개 이용 후기 중 90개" "
평점 4 - 별로예요. 500개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 500개 이용 후기 중 61개" "

7.8/10

청결 상태

7.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

SungKyu

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 3박 숙박함

10/10 - 훌륭해요

SEA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Arindam Kunar, General Manager, The Grand New Delh 님, 2018년 10월 16일
Dear Guest, Thank you for rating us. Warm Regards, Arindam Kunar, General Manager, The Grand New Delh

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
가격대비 괜찮았으나 check in시 직원 일 진행 미숙함으로 기분이 좋지 않음
2018년 3월에 2박 숙박함
답변 제공: Rajat Sethi, General Manager, The Grand New Delhi. 님, 2018년 5월 8일
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at The Grand New Delhi and for your feedback. We sincerely regret your experience & request you to kindly give us an opportunity to make amends & re-establish our credibility with you. Corrective action has been taken to ensure that the dissonance is not repeated & I am positive that you shall note the difference on your next visit. Best regards, Rajat Sethi, General Manager, The Grand New Delhi.

6/10 - 괜찮아요

Kevin park

좋아요: 청결 상태
별로예요: 직원 및 서비스
no free wifi
no free wifi provided even mobile Internet connection was not good so I could not use teddering service. and I unnecessarily use pay wifi. but only one device.

8/10 - 좋아요

Annie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a nice place to stay
2024년 4월에 8박 숙박함

10/10 - 훌륭해요

Allan

The staff was very helpful and courteous. We had a wonderful time and stay at this property.
2024년 3월에 7박 숙박함

4/10 - 별로예요

Katherine

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Gurpartap

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
2024년 3월에 3박 숙박함

8/10 - 좋아요

sanjay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mukesh 님, Bethesda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for the first time on this business trip.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Abhiram

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Akshay

가족 여행
별로예요: 편의 시설/서비스
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Alina

좋아요: 직원 및 서비스
별로예요: 청결 상태
the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Takeshi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

4/10 - 별로예요

Manpreet

2023년 11월에 1박 숙박함

8/10 - 좋아요

Takeshi

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Julio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
STAY HERE!
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
2023년 10월에 1박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 10월 29일
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 - 괜찮아요

Fnu

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 10월 31일
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 - 좋아요

Parvatipuja

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower room to old. For shower 🚿 broken a little You should change it...
2023년 10월에 3박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 10월 21일
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 - 훌륭해요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sanjeev Garg 님, 2023년 10월 21일
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 - 좋아요

Saiful

2023년 9월에 2박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 9월 28일
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 - 괜찮아요

CHANDRA 님, princeton

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down rooms Bored staff
2023년 8월에 7박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 9월 12일
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 - 괜찮아요

Alexander

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
2023년 8월에 2박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 9월 6일
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

2/10 - 너무 별로예요

Prabhat

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 9월 12일
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 - 좋아요

Vishesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 7월 26일
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 - 좋아요

SRINIVAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Calm Serene Place
2023년 6월에 1박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 6월 29일
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 - 훌륭해요

SRINIVAS

좋아요: 청결 상태, 직원 및 서비스
Relaxing stay
2023년 6월에 1박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 6월 29일
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 - 훌륭해요

SRINIVAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant Stay
2023년 6월에 1박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 6월 29일
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 - 훌륭해요

SRINIVAS

좋아요: 청결 상태, 직원 및 서비스
Excellent pool view room
2023년 6월에 1박 숙박함
답변 제공: Sanjeev Garg 님, 2023년 6월 6일
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi

8/10 - 좋아요

Karthik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함

2/10 - 너무 별로예요

Basil

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Devika

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible service and Rude behavior of staff
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests
2022년 7월에 1박 숙박함
답변 제공: Priyanka Sarkar 님, 2022년 7월 15일
Dear Ms. Devika, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 - 괜찮아요

Gunjan

별로예요: 숙박 시설 상태 및 시설
Not so good
2022년 6월에 3박 숙박함
답변 제공: Priyanka Sarkar 님, 2022년 7월 12일
Dear Ms. Gunjan, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 - 괜찮아요

Nikhil

가족 여행
2022년 5월에 2박 숙박함
답변 제공: Priyanka Sarkar 님, 2022년 7월 12일
Dear Mr. Nikhil, Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 - 너무 별로예요

Rasdeep

2022년 5월에 1박 숙박함
답변 제공: Priyanka Sarkar 님, 2022년 7월 12일
Dear Mr. Rasdeep, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 - 좋아요

Anil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Saket 님, Tarneit

2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Hiroyuki

2022년 4월에 1박 숙박함

4/10 - 별로예요

dev

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here
2022년 3월에 3박 숙박함

8/10 - 좋아요

Mohit

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are just average but hotel and restaurants are really good
2022년 3월에 2박 숙박함

6/10 - 괜찮아요

Rahul

Average stay
The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all
2021년 12월에 1박 숙박함

4/10 - 별로예요

Syed Aftabul

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed 😞
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
2022년 2월에 4박 숙박함

8/10 - 좋아요

Ahmed 님, Tripoli

.
2022년 1월에 2박 숙박함

4/10 - 별로예요

Pramod

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
2021년 12월에 1박 숙박함
답변 제공: Priyanka Sarkar 님, 2022년 1월 1일
Dear Mr. Pramod, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They
2021년 12월에 1박 숙박함
답변 제공: Priyanka Sarkar 님, 2022년 1월 1일
Dear Guest, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 - 너무 별로예요

Deepak

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A horrible experience
2021년 12월에 1박 숙박함
답변 제공: Priyanka Sarkar 님, 2022년 1월 1일
Dear Mr. Deepak, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 - 너무 별로예요

natasha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful compared to previous visits
2021년 12월에 1박 숙박함
답변 제공: Priyanka Sarkar 님, 2021년 12월 17일
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 - 괜찮아요

Surinder

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not so good
2021년 11월에 1박 숙박함