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엠버시 스위트 바이 힐튼 덴버 다운타운 컨벤션 센터 여행 후기

4 out of 5
엠버시 스위트 바이 힐튼 덴버 다운타운 컨벤션 센터
1420 Stout Street, Denver, CO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1404개 이용 후기 중 886개" "
평점 8 - 좋아요. 1404개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1404개 이용 후기 중 131개" "
평점 4 - 별로예요. 1404개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1404개 이용 후기 중 52개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and rooms
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Wilson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and friendly staff, the food options were good
2024년 5월에 3박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 24일
We appreciate the kind words, thank you for staying with us!

10/10 - 훌륭해요

Susan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful and helpful. Great service.
2024년 5월에 4박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 24일
We appreciate your feedback, thank you for staying with us!

8/10 - 좋아요

Lloyd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Tony 님, 2024년 5월 17일
Thank-you for staying with us, we appreciate your feedback.

8/10 - 좋아요

Jake

2024년 5월에 1박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 15일
Thank you for sharing your feedback, we appreciate you staying here with us.

10/10 - 훌륭해요

Juliann

가족 여행
The valet service was great! Front desk staff was very accommodating. Elements was delish!! Evening reception was a great bonus and not expected. Good location Stout St restaurant was amazing and accommodated our party of 12 with very little notice Fabulous experience We booked 2 rooms My parents booked a room Extended family booked 2 rooms It was great!
2024년 5월에 3박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 7일
Thank you so much for the kind words! We appreciate you staying here with us,

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great olace
2024년 5월에 1박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 7일
Thank you for your feedback!

10/10 - 훌륭해요

Alondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 8일
Thank you for your feedback! We appreciate you staying here with us!

10/10 - 훌륭해요

Christopher

2024년 5월에 2박 숙박함

4/10 - 별로예요

Nick

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We ended up having to check in twice, and we had random people walk into our room twice after checking in.
2024년 5월에 2박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 7일
Hello, Thank you for your feedback. Your experience has been shared with the hotel staff to ensure this issue does not happen again.

6/10 - 괜찮아요

Gabriella

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The food was great for breakfast but we paid for this hotel for the pool and unfortunately it was -2° inside the pool. Truly unfortunate.
2024년 5월에 2박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 5월 7일
Hello, thank you for sharing your experience with us. I have passed this information over to our maintenance team and our pool temperature has been fixed.

8/10 - 좋아요

Keaundra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 4월에 2박 숙박함
답변 제공: -Embassysuitesdd 님, 2024년 5월 3일
Thank you for your feedback!

10/10 - 훌륭해요

Bridget

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Within walking distance to the Avalanche game! The staff was amazing! Very clean and food was great
2024년 4월에 1박 숙박함
답변 제공: -EmbassySuitesDenverDowntown 님, 2024년 5월 3일
We appreciate the kind words! Thank you for staying with us!

8/10 - 좋아요

Nader

2024년 4월에 1박 숙박함
답변 제공: -EmbassySuitesDD 님, 2024년 5월 22일
Thank you for sharing your feedback with us!

8/10 - 좋아요

Colt 님, Holyoke

2024년 4월에 1박 숙박함
답변 제공: -EmbassySuitesDowntownDenver 님, 2024년 5월 20일
Thhank you for your feedback!

10/10 - 훌륭해요

Ernesto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 30일
Thank you for your feedback! We appreciate you staying with us!

4/10 - 별로예요

Charles

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room was not clean. There was old and damaged furniture similar to what you’d expect in a hostile. The pull out mattress was old, worn and stained. There was obvious water damage in the bathroom. Not the worst stay I’ve ever had but definitely disappointing for the price. When you pay almost $300 for a one night, you expect a nice room.
2024년 4월에 1박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 30일
Hello, I am sorry to hear that your stay experience with us did not meet your expectations. We appreciate your feedback and it will be shared with the staff

2/10 - 너무 별로예요

Heather

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have a medically fragile son who became very sick the day of our trip resulting in us needing to cancel our entire trip. Expedia tried to reach out to the property to get an exception to the cancellation policy but they were unable to obtain a refund or credit. I do understand the necessity for cancellation policies but I also think there are times when exceptions should be allowed. Our son often ends up in the PICU or life-flighted to a hospital when sick and we couldnt risk that (or worse) while trying to force a trip just to avoid losing the $220 for the room.
2024년 4월에 1박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 30일
I am sorry to hear about your situation, unfortunately we do not control 3rd party cancellations on our end here at the hotel.

8/10 - 좋아요

Debra Kathleen 님, baldwyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 30일
Thank you for staying with us, we appreciate your feedback!

10/10 - 훌륭해요

Bryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This facility is right across the street from the convention center and lots of restaurants. There is a ton of food and shops nearby. The only thing that was not excellent, was the parking. They have valet only for $56/night. If you park on the street, you have to pay no matter where you are.
2024년 4월에 3박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 30일
Thank you for your feedback! We appreciate you staying with us!

10/10 - 훌륭해요

Jasmine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities! Clean property. Friendly staff.
2024년 4월에 2박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 22일
We are glad you enjoyed your stay with us, and we appreciate your feedback! We hope to see you again soon.

6/10 - 괜찮아요

Karen

별로예요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Embassy Suites Denver Downtown 님, 2024년 4월 23일
Good morning Karen,Thank you for taking the time to share your feedback. We strive for our valued guests to have an exceptional experience with us and would greatly appreciate the opportunity to hear what would have made your stay more enjoyable. We will be reaching out via email to see if there is anything we can do to make this right for you.

10/10 - 훌륭해요

Borislav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast
2024년 4월에 1박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 21일
Thank you for your feedback!

10/10 - 훌륭해요

Josefina 님, Montrose

2024년 4월에 1박 숙박함
답변 제공: Tony 님, 2024년 5월 14일
We appreciate your feedback and we thank-you for staying with us! We look forward to welcoming you again.

10/10 - 훌륭해요

gabriela

2024년 4월에 2박 숙박함
답변 제공: Tony 님, 2024년 5월 14일
We appreciate your feedback and we thank-you for staying with us! We look forward to welcoming you again.

10/10 - 훌륭해요

Jaime

2024년 4월에 1박 숙박함
답변 제공: Embassy Suites Denver Downtown Team 님, 2024년 5월 10일
Thank you for taking the time to leave us a 5-star rating! We're thrilled to see that you had a wonderful experience during your stay with us.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us. We appreciate your support and look forward to welcoming you back soon!

10/10 - 훌륭해요

Sharaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was Great! Thank you to all the staff!
2024년 4월에 1박 숙박함
답변 제공: Embassy Suites Denver Downtown. -Front Desk Team 님, 2024년 4월 9일
Good morning, Sharaya, thank you for providing your feedback, we strive to provide exceptional customer service and we are very happy to hear that the staff was helpful to you during your stay, have a great day!

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
had a great trip
2024년 4월에 3박 숙박함
답변 제공: Embassy Suites Denver Downtown. -Front Desk Team 님, 2024년 4월 9일
Good morning, Tanya, thank you for providing your feedback, we are happy to hear that you enjoyed your trip, and we hope to see you again soon, have a great day!

4/10 - 별로예요

Kimberly

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Some staff was amazing, the evening front desk staff was mean? Disrespectful And!!!!!! They were rude to my 8 year old!
2024년 4월에 1박 숙박함
답변 제공: Embassy Suites Denver Downtown Team 님, 2024년 4월 9일
Thank you for taking the time to share your feedback with us. We sincerely apologize for any interactions with our evening front desk staff that fell short of the excellent service standards we aim to provide. It deeply concerns us to hear that you and your child experience any rudeness or disrespect during your stay. We take matters like this very seriously, and your comments have been shared with our management team for immediate review and follow-up. Appropriate measures will be taken to address and rectify any behaviour that does not align with our values of hospitality and professionalism. We appreciate your kind words about some of the staff members, we are committed to ensuring that all our guests feel welcomed and valued at all times. We hope for the opportunity to welcome you back in the future and to provide you with the exceptional service and hospitality that you deserve.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it the breakfast was amazing
2024년 4월에 2박 숙박함
답변 제공: Embassy Suites Denver Downtown. -Front Desk Team 님, 2024년 4월 9일
Thank you, Nicole, for providing your feedback, we greatly appreciate it, we are happy to hear that you enjoyed the breakfast, have a great day!

10/10 - 훌륭해요

CLAUDINE 님, Frisco

2024년 4월에 2박 숙박함
답변 제공: -EmbassysuitesDowntownDenver 님, 2024년 4월 27일
Thank you for your feedback!

10/10 - 훌륭해요

PAULALLEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was beatutiful.
2024년 4월에 3박 숙박함
답변 제공: -EmbassysuitesDowntownDenver 님, 2024년 4월 6일
Thank you for your feedback! We're glad you enjoyed your stay with us and we look forward to your next visit!

4/10 - 별로예요

Alyssa

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our TV wasnt working right, felt like the hotel needed an upgrade
2024년 3월에 1박 숙박함
답변 제공: -EmbassysuitesDowntownDenver 님, 2024년 4월 4일
We appreciate your feedback and we will share this with our hotel leadership team. Thank you!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very polite and helpful. Overall stay was enjoyable. Would definately stay again and recommend to friends and family.
2024년 3월에 1박 숙박함
답변 제공: -EmbassysuitesDowntownDenver 님, 2024년 4월 4일
Thank you for your feedback! We appreciate your kind words and we look forward to your next visit with us.

10/10 - 훌륭해요

maria_cx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: -EmbassysuitesDowntownDenver 님, 2024년 4월 4일
Thank you for your feedback!

10/10 - 훌륭해요

Gretchen

2024년 3월에 3박 숙박함
답변 제공: -EmbassySuitesDowntownDenver 님, 2024년 4월 21일
Thank you for choosing to stay with us! We appreciate your feedback.

10/10 - 훌륭해요

Alian 님, MIAMI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2024년 3월에 4박 숙박함
답변 제공: Tony 님, 2024년 4월 1일
Thank you for staying with us!

10/10 - 훌륭해요

Johnathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely kid friendly! Parking was a little pricey but the free breakfast made up for it ten fold!
2024년 3월에 1박 숙박함
답변 제공: Tony 님, 2024년 4월 1일
Thank you for staying with us!

10/10 - 훌륭해요

Jodie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the evening happy hour reception and the quiet atmosphere
2024년 3월에 1박 숙박함
답변 제공: Tony 님, 2024년 3월 31일
Thank-you for staying with us!

10/10 - 훌륭해요

Jay 님, Colorado Springs

2024년 3월에 3박 숙박함
답변 제공: Tony 님, 2024년 4월 17일
Thank you for your feedback, we look forward to seeing you again.

10/10 - 훌륭해요

Jeff

좋아요: 편의 시설/서비스
Clean and very attentive. Great breakfast options.
2024년 3월에 5박 숙박함
답변 제공: -EmbassysuitesDD 님, 2024년 3월 27일
We appreciate your feedback! thank you for staying with us!

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 4박 숙박함
답변 제공: -EmbassySuitesDD 님, 2024년 3월 27일
Thank you for choosing to stay here with us and we appreciate your feedback!

10/10 - 훌륭해요

Rodrigo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Tony 님, 2024년 3월 26일
Thank-you for staying with us!

10/10 - 훌륭해요

Michael 님, Driftwood

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you
2024년 3월에 3박 숙박함
답변 제공: Embassy Suites Denver Downtown 님, 2024년 3월 25일
Thank you for taking the time to leave your feedback! We're so glad to hear you enjoyed your stay with us and hope to welcome you back soon.

10/10 - 훌륭해요

Conni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was great, manager reception was lovely as was the hot breakfast. Loved not having to find a place to eat for breakfast. Front desk folks were very helpful and accommodating. The restaurant/room service is where I had the issue. Delivery was not the problem, lovely man delivered and was very friendly, but the food was uneatable! The nachos were stale tortilla chips getting drowned in canned cheese sauce that you'd find at the gas station or movie theater. It has about 10 black beans total and a few old diced tomato pieces and two pieces of corn. The sauce was so heavy that the stale chips were soggy and it all arrived cold. Plus the final cost with tip was around $30.
2024년 3월에 2박 숙박함
답변 제공: Tony 님, 2024년 3월 24일
We appreciate your feedback & we thank-you for staying with us. I will pass on this information to our Food & Beverage teams. We strive to improve & hope we'll see you again soon!

6/10 - 괜찮아요

Aisha

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Hotel was good but housekeeping was very poor. Would not do any vacuuming or proper restroom cleaning. The staff was okay but for most part seemed to be hating their job and did not go above and beyond with their service.
2024년 3월에 4박 숙박함
답변 제공: -Embassysuitesdd 님, 2024년 3월 18일
Thank you for your feedback, we are sorry to hear that your housekeeping needs were not met. We will go over this with the staff as room for improvement. Thank you again!

6/10 - 괜찮아요

Jessica

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We are Hilton Honor members and have stayed at many Embassy Suites because we love the suites, the nightly reception and the breakfasts. We have never been disappointed before, but this hotel is quite rundown, in need of some TLC. The toilet in our room did not flush well and the handle on the shower faucet was broken. The shower head was coming out of the wall. Carpets were dirty and the couch was dingy and old. TV’s were old and did not work well. We were on the top floor, 17th, which had a nice view of the mountains and it was quiet, away from the main hotel area. However, the elevator bank needs some help. There are currently four elevators, one is not working and they are super slow. There are way too many rooms and people using this hotel for this number of elevators. While we were there for 4 nights there were two conventions, an Oklahoma Indian gathering, and a cheer competition. We were there for a convention at the Convention Center and I think if we ever go back we will pay a little more for the Hyatt Regency right next door.
2024년 3월에 4박 숙박함
답변 제공: -Embassysuitesdd 님, 2024년 3월 17일
Hello, thank you for your feedback and we appreciate your business with us! I am sorry to hear that your stay was not up to brand standards. We have taken note of your concerns so we can get these issues resolved for the next guest. Thank you!

10/10 - 훌륭해요

Sarah

2024년 3월에 4박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 5일
Thank you for your feedback. We appreciate you staying with us!

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: -Embassysuitesdd 님, 2024년 3월 17일
Thank you for your feedback!

10/10 - 훌륭해요

Kathryn

2024년 3월에 4박 숙박함
답변 제공: -Embassy Suites Downtown Denver 님, 2024년 4월 2일
Thank you for your feedback! We appreciate you staying with us!