스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 덴버 웨스트민스터 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 451개 이용 후기 중 136개" "
평점 8 - 좋아요. 451개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 451개 이용 후기 중 85개" "
평점 4 - 별로예요. 451개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 451개 이용 후기 중 64개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

youngju 님, 미주리 컬럼비아

좋아요: 청결 상태, 숙박 시설 상태 및 시설
대체로 만족
대체로만족스러움 객실이 청결함 조식은 다소 부실

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함

8/10 - 좋아요

Carnea

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Lalena

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was rude, Room was so dirty. Had to purchase a air mattress because we were afraid to sleep on the disgusting bed, There was old food behind the chair. Old food under the air conditioning unit. Bathtub was dirty and the entire hotel smelt like steel cigarette and piss.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 7일
Dear Lalena, We sincerely apologize for the unacceptable experience you encountered during your stay. Our priority is providing a clean and welcoming environment, and we regret falling short of your expectations. Your feedback is concerning, and we assure you that we take it seriously. We will address these issues with our team to ensure improvements are made. Please know that we are committed to providing excellent service, and we hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 - 너무 별로예요

Lalena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Carnea

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Genet

별로예요: 청결 상태, 직원 및 서비스
Lo peor me trataron muy mal de hecho dormí en la calle por qué mi último dinero lo invertí pagando 2 noches aki y al final no me dieron mi cuarto y todavía no tengo respuesta de mi reembolso
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Dear Genet, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Jill

좋아요: 청결 상태
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is always great I’ve never met any member of the staff that was not helpful even down to the maintenance guy! This is definitely a hidden gem if you want a peace of mind this is definitely the place to be just being genuinely honest.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Lori 님, Westminster

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Angelika

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service is very rude
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 18일
Dear Angelika, Thank you for the feedback regarding your stay in our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Tonya

좋아요: 청결 상태
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Miranda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although I didn’t utilize it this trip, the kitchen in the room was very nice. Having a full refrigerator is really nice.
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 24일
Dear Miranda, Thank you for reviewing your stay at Extended Stay America. Our guests' comfort is important to us, and we are glad your room had all the amenities you sought. Thank you again for your kind words and recommendation. We look forward to your next visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Kenneth J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had noisy guess down the hall but in all was great
2023년 8월에 4박 숙박함

4/10 - 별로예요

Sara

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very well maintained.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 16일
Dear Donald, Thank you for your kind words about Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Maintaining a clean and comfortable space is our top priority, and we're delighted that it left a positive impression on your visit. Our dedicated team works hard to ensure a pristine environment for all our guests. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Jonathan

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome staff
2023년 7월에 28박 숙박함

10/10 - 훌륭해요

Maureen

2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Melissa

Nice outside, only
Nice looking outside, old and run down inside. Evening checkin and fellow was not warm. They have no ice machine, just ice trays in the room freezer, which were not filled. Someone opened our room door at 11pm...had the top bar not been on the would have been in our room. Turning off the bathroom light resulted in a horrible clunking noise, and the TV screen was literally blue with no ability to alter contrast or brightness.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 1일
Dear Melissa, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel experience. Please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Oliver

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jacquelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear Jacquelyn, We are happy you chose Extended Stay America for your recent visit to Seattle. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Pay for a NO stay!
I reserved and paid $123 for my room and upon arrival I was told they had NO VACANCY regardless of me paying for my plannee stay online and I never received my refund either.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 23일
Dear Ashley, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

8/10 - 좋아요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Aybi 님, miami

2023년 9월에 3박 숙박함

4/10 - 별로예요

Marianne 님, Twin Lakes

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was clean and bed was comfortable, although refrigerator made an awful noise about every 20 minutes. Really noisy and woke us up several times throughout the nightThe public areas were really dirty..appeared the vacuum cleaner was broke. Food particles in hallways, on elevator, in lobby. There was limited areas for pets to do business. We've stayed at similar type hotels and this was definitely below our expectations.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 4일
Dear Marianne, Thank you for choosing to stay with us, and we are grateful for your comments. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. Thank you for bringing this matter to our attention. We also appreciate your feedback regarding the refrigerator and will take the necessary steps to address the issue. Thank you for your patience and understanding in this regard. We are glad you found our rooms clean and comfortable. It was a pleasure hosting your visit, and we look forward to accommodating you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sung

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
terrible
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 31일
Dear Sung, Thank you for choosing to stay with us during your recent visit to our area. We appreciate your feedback and are sorry to hear that your stay didn't meet your expectations. We take all feedback seriously and apologize for any inconvenience or frustration you may have experienced. We hope you'll give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

6/10 - 괜찮아요

Tom

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Not Applicable
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 31일
Dear Tom, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

8/10 - 좋아요

Pierre

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the somewhat seclude location.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Nathan

좋아요: 직원 및 서비스, 객실의 편안함
OK
Hallways and room have an unpleasant smell. Staff was friendly and room was clean, but cheaply maintained.
2023년 8월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 17일
Dear Nathan, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. Thank you for acknowledging their efforts. However, we regret any issue which kept it from being perfect. We have noted your concerns and will use them as an opportunity to improve our services. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

6/10 - 괜찮아요

Roger

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Nice hotel clean rooms Only issue is if the hotel states that they have breakfast it should be more than just granola bars. A lot of the time i look at that option and figure the money saved by not having to buy breakfast into the room cost but when you do so and it only ends up having the value of $2.00 you end up feeling cheated.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 12일
Dear Roger, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

2/10 - 너무 별로예요

John

2023년 7월에 9박 숙박함

2/10 - 너무 별로예요

Wesley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Bileg

2023년 7월에 7박 숙박함

8/10 - 좋아요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They should include bags in the rooms so customers can put dirty towels in them to give to the front desk to get clean ones
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a great place to stay while I finished my summer internship. Had everything I needed.
2023년 7월에 23박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 29일
Dear Rebecca, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 4박 숙박함

8/10 - 좋아요

Gary

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Smelled like marijuana.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

KIYOUNG

단체 여행
좋아요: 청결 상태
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Camille

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Jen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Run down facility. Room seemed clean although we had NO toilet paper in our room. Outdated furnishings in the rooms. Bed was comfortable. Breakfast in the morning is very minimal and just on a tabletop in the lobby.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 10일
Dear Jen, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you had a pleasant stay, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Elsevar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad service. It tooks two days to fix bathroom sink drain line. Within 3 days the didn’t clean room
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 7일
Dear Elsevar, We appreciate your review and are sorry you experienced issues with our service and housekeeping. Our housekeeping services are conducted weekly to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management

4/10 - 별로예요

Karen

별로예요: 청결 상태
2023년 6월에 5박 숙박함

4/10 - 별로예요

Michael

단체 여행
별로예요: 직원 및 서비스, 객실의 편안함
Not friendly, beds and pillows were terrible, has a kitchen with no kitchen items and had to get my own towels and turn in dirty ones myself. Have to ask to get your room cleaned.
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 4일
Dear Michael, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태
It was alright
2023년 5월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 3일
Dear Rebecca, Thank you for your feedback on your recent stay at Extended Stay America. We appreciate your comments and are glad your experience was satisfactory overall. We value your input as it helps us improve our services. Please let us know if there is anything specific we can do to enhance your future stays with us. We look forward to welcoming you back in the future.Sincerely,Hotel Management

8/10 - 좋아요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
hard beds
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 29일
Dear Jesse, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
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2/10 - 너무 별로예요

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