4/10 - 별로예요
Corie
연인과의 여행
2025년 12월 2일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not a 4 star experience Hilton experience, I’ve had better stays at 3 star hotels. There were so many issues that if it was just one would have been forgivable but they just kept stacking up. They did offer to apply Hilton points or comp a meal for all the issues but ultimately can’t back this as an experience worth booking a 4 star—we had hoped to have a nice holiday in a hotel room which is why I opted for a Hilton over a Garden Inn or Hampton Inn for example.
A list of some of issues:
We paid to get early check in to a room I was allergic to. My eyes swelled and couldn’t stop sneezing/running nose. The ceiling tiles were caked with dust and shower hardware was broken. They only give you two towels and they are so old and rough that they scratched my partners face. No robes common in 4 star accommodations. The toilet paper was also thin and cheap kind. The phone was disconnected so could not call front desk, no one answered when I called from cell and had to walk down in the middle of the night to complain of techno music through the walls for 12 hours+. The lamp was broken too. The HVAC was so hot in the room with no way to swap to AC and the halls were so cold we had to wear a coat to walk to elevator. We finally had to ask to switch rooms after two nights of miserable allergies. Luckily the second room I wasn’t allergic to. It had other issues. Shower door was broken. The TV audio didn’t synch with the picture so watching TV wasn't enjoyable. Thin walls noisy.
Corie
2025년 11월에 4박 숙박함
