"Upon arriving at the hotel at 11 pm the parking lot and front entrance were a hang out for local homeless people. I acknowledge and am sensitive that they are just people trying to stay warm and have no place to go however, it’s not what I expected to be exposed to when on vacation. This happened when checking into the hotel and when either coming and going, being asked for money or cigarettes.
Additionally, I later learned the homeless p are allowed to hang out in the basement of the hotel which is commendable for the establishment to help out with the condition but again people being up all night, yelling smoking in the parking lot at all hours, made it a very unpleasant experience.
The hotel for the most part was clean, but very dated. Our room on the third floor had chipped furniture, old, smelly, sticky carpet one bed was not usable. The heat-air air-conditioning didn’t work and barely warm water in the shower. The room did not have a safe, and I felt very uneasy leaving my personal belongings unattended. These issues were brought to the attention of the hotel manager, Sarah, who stated she was new there and that is the reason why she is there to get the hotel up to Wyndham standards. She was surprised there was not a safe in the room stating that that’s hotel 101.
I felt that we overpaid for this stay at 169 per night. With a big name like Wyndham, I expected more. This was more like a motel off the side of the highway vibe where you would pay $59."
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