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"Staff were awesome "

"Courteous staff. Easy check out. Grand hotel with lovely lobby, bar and facilities. Very central for Sydney CBD. "

"The staff were helpful and polite. The bed and pillows were so comfortable!"

"The room was good and the service was excellent overall. However, I had one issue. When I extended my stay online, it seemed like the request wasn’t received or was ignored. I was woken up while sleeping and asked to come down to reception, even though it wasn’t urgent and could have waited. Since there’s a phone in the room, it would have been more considerate if they had called first."

"Excellent service, lovely room and very comfortable bed."

"Everything about the hotel was great."

"Great service. Staff very courteous and attentive. "

"We had a great stay at the Citadines on Bourke Melbourne!! We loved the location as it was close to everything in the CBD. The room itself was spacious and very clean. There are lots of elevators so getting up and down was easy. The only issue I had was scented fragrance that hits you as you walk into the building and lobby (way too strong). "

"Location "