“If check-in time is 3:00 p.m., the rooms should be ready and available for guests at that time. I checked in at 3:12 p.m., yet the room assigned to me was not ready. I was only able to access my room at 3:57 p.m., nearly an hour after the stated check-in time.
This is unacceptable and does not meet the standard of service I would expect. Guests should not have to wait this long for a room after the official check-in time.”
“If check-in time is 3:00 p.m., the rooms should be ready and available for guests at that time. I checked in at 3:12 p.m., yet the room assigned to me was not ready. I was only able to access my room at 3:57 p.m., nearly an hour after the stated check-in time.
This is unacceptable and does not meet the standard of service I would expect. Guests should not have to wait this long for a room after the official check-in time.”
Angele