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"This resort could be amazing, but instead it’s run down with almost no customer service. Midnight arrival? Our confirmed baby bed was missing, then delivered soiled/ dirty and unusable. Rooms were dusty, bunk beds battered, walls thin, luggage rack was broken. Breakfast staff were rude when we arrived 10 mins before closing (due to our late arrival), even refusing coffee. Snorkel rentals were inconsistently enforced, newsletters had wrong info, and kids’ fish-feeding excursions were poorly managed. Pool towels were rationed like gold, the pool was dirty, and the water park closed after one day. Moko Kids Club? Staff on their phones while kids ran wild. Ants invaded our room; staff spraying while kids were present made it worse. Staff finally moved us to a cleaner room—thankfully. Check-out at 10 AM is unforgiving, and most front desk staff seemed to hate their jobs. One manager, Laura (or Louise), stood out as genuinely helpful—hire more like her! The Lagoonarium is beautiful, and the location is prime, but this resort wastes both. Poor maintenance, rude service, and zero care for guests. Would not stay again."

"Everything was excellent, would definitely recommend to fellow travellers."

"Nice ocean view.staff are very friendly and cute. "

"Ocean view but uncomfortable couch and beds had no bed heads so pillows slipped away. Decor was aged. Staff were friendly though. I thought overpriced for the state of the unit."

"We did not use the pool, we were nervous of mosquitoes, the spa was really nice we received 25% discount during our stay"

"fabulous ocean view and exceptional back massage at spa"

"We had a fantastic stay, we were here for 7 nights they catered to all our needs, even did a special happy honeymoon sign for us in our room. The van driver gave us great tips. "

"Staff was great. Room clean and spacious. Missing coffee on the resort. "

"Hotel is in a very convenient location to the airport. The rooms are nice and clean. Staff is very friendly."