“My main issue was that the staff were not available when needed. My daughter accidentally forgot the key to our room around 8pm. The front desk was closed but there was a number to call if needed. My husband and I called the number, left a message, and waited for someone to call back. About 30 minutes or so went by with no response. We started calling the number over and over basically to no avail. At this point it was around 9:30, my 3 kids (11,7 & 3) were in tears because they were scared we...
“My main issue was that the staff were not available when needed. My daughter accidentally forgot the key to our room around 8pm. The front desk was closed but there was a number to call if needed. My husband and I called the number, left a message, and waited for someone to call back. About 30 minutes or so went by with no response. We started calling the number over and over basically to no avail. At this point it was around 9:30, my 3 kids (11,7 & 3) were in tears because they were scared we...
Stephan